3906515
Description
Quiz by nadia_delorme, updated more than 1 year ago
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Created by nadia_delorme
over 8 years ago
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Question 1
Question
Which of these factors is a tangible feature of quality ?
Answer
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a) durability
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b) exclusiveness
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c) image
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d) reputation
Question 2
Question
Which of these factors is an intangible feature of quality ?
Answer
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a) additional features
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b) after-sales service
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c) brand
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d) reliability
Question 3
Question
Which of the following is often a cost of poor quality ?
Answer
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a) positive word-of-mouth recommendation
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b) more claims on warranties
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c) lower level of scraps
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d) higher customer satisfaction
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