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Business Management Chapters 1 thru 6 Exam

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associates Business Management Quiz on Business Management Chapters 1 thru 6 Exam, created by Rigo Sanchez on 24/09/2015.
Rigo Sanchez
Quiz by Rigo Sanchez, updated more than 1 year ago
Rigo Sanchez
Created by Rigo Sanchez over 8 years ago
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Resource summary

Question 1

Question
Who's husband was well known for his bricklaying experiments and studied how stress affected worker productivity ?
Answer
  • Frederick Taylor
  • Max Weber
  • Frank and Lillian Gilbreth
  • Henry Gantt
  • Elton Mayo

Question 2

Question
I came up with the "14 principles of Management" fundamentals that can be applied to all organizational situations and are still being taught in management schools today.
Answer
  • Henri Fayol
  • Elton Mayo
  • Douglas Mc Gregor
  • Abraham Maslow

Question 3

Question
I am known as the father of scientific management, as i researched the one best way for a job to be done.
Answer
  • Henry Gantt
  • Max Weber
  • Abraham Maslow
  • Frederick Taylor

Question 4

Question
I argued that people try to satisfy basic, low level needs first before progressing upward to higher level needs.
Answer
  • Elton Mayo
  • Douglas Mcgregor
  • Abraham Maslow
  • Henry Gantt

Question 5

Question
I conducted the Hawthorne studies, which dramatically impacted managements beliefs about the role of people in organizations.
Answer
  • Henri Fayol
  • Fredrick Taylor
  • Douglas Mcgregor
  • Elton Mayo

Question 6

Question
I described the ideal for bureaucracy, characterized by division of labor, a clearly defined hierarchy and detailed rules and regulations.
Answer
  • Abraham Maslow
  • Elton Mayo
  • Frank and Lillian Gilbreth
  • Max Weber

Question 7

Question
I created a chart that helps employees and managers plan projects by tasks and time
Answer
  • Elton Mayo
  • Henry Gantt
  • Max Weber
  • Abraham Maslow

Question 8

Question
I proposed the theory that employees subscribe to a self fulfilling prophecy based on management expectations of them.
Answer
  • Henri Fayol
  • Douglas Mcgregor
  • Elton Mayo
  • Abraham Maslow

Question 9

Question
What is the process of working with people and resources to accomplish goals?
Answer
  • Management
  • Planning
  • Organizing
  • Leading

Question 10

Question
The four functions of managing are [blank_start]planning[blank_end], [blank_start]leading[blank_end], [blank_start]organizing[blank_end], and [blank_start]controlling[blank_end].
Answer
  • planning
  • leading
  • organizing
  • controlling

Question 11

Question
The four different levels of managers are [blank_start]top level[blank_end], [blank_start]middle level[blank_end], [blank_start]frontline[blank_end] mangers, and [blank_start]team leaders[blank_end].
Answer
  • top level
  • middle level
  • frontline
  • team leaders

Question 12

Question
The three important roles that mangers perform are [blank_start]Interpersonal[blank_end] roles, [blank_start]Informational[blank_end] roles, and [blank_start]decisional[blank_end] roles.
Answer
  • Interpersonal
  • Informational
  • decisional

Question 13

Question
The broad skills that managers need are [blank_start]technical skills[blank_end], [blank_start]Conceptual[blank_end] and [blank_start]decisional skills[blank_end], and [blank_start]interpersonal[blank_end] skills and [blank_start]communicational skills[blank_end].
Answer
  • technical skills
  • Conceptual
  • decisional skills
  • interpersonal
  • communicational skills

Question 14

Question
The five sources of competitive advantage are [blank_start]innovation[blank_end], [blank_start]quality[blank_end], [blank_start]service[blank_end], [blank_start]speed[blank_end], and [blank_start]cost competitive[blank_end].
Answer
  • innovation
  • quality
  • service
  • speed
  • cost competitive

Question 15

Question
The introduction of new goods and services
Answer
  • innovation
  • quality
  • service
  • social capital

Question 16

Question
the excellence of your products (goods or services)
Answer
  • service
  • speed
  • quality
  • innovation

Question 17

Question
the speed and dependability with which an organization delivers what customers want.
Answer
  • service
  • speed
  • time
  • innovation

Question 18

Question
fast and timely execution, response, and delivery of results
Answer
  • speed
  • innovation
  • quality
  • time

Question 19

Question
keeping costs low to achieve profits and to be able to offer prices that are attractive to consumers
Answer
  • cost competitiveness
  • innovation
  • service
  • quality

Question 20

Question
senior executives responsible for the overall management and effectiveness of the organization.
Answer
  • top level
  • middle level
  • frontline
  • teamleader

Question 21

Question
managers located in the middle layers of the organizational hierarchy, reporting to top level executives
Answer
  • top level
  • middle level
  • team leaders
  • frontline

Question 22

Question
lower level managers who supervise the operational activities of the organization
Answer
  • top level
  • middle level
  • teamleader
  • frontline

Question 23

Question
employees who are responsible for facilitating successful team performance
Answer
  • top level
  • middle level
  • frontline
  • team leaders

Question 24

Question
which management approach supported, there is one best way to perform a job, which placed an emphasis on hiring and training the right person.
Answer
  • systematic
  • scientific
  • administrative
  • quantitative

Question 25

Question
which management approach supported there is no one best way to manage and organize because of circumstances varying.
Answer
  • systematic
  • scientific
  • administrative
  • contingency perpective

Question 26

Question
which management approach emphasized management as a profession, often using the authors personal experiences as guiding principles
Answer
  • administrative
  • systematic
  • contingency perspective
  • organizational

Question 27

Question
which management approach emphasized development of human resources to achieve employee involvement and goal setting.
Answer
  • organizational behavior
  • administrative
  • scientific
  • quantitative

Question 28

Question
which management approach achieved goals careful definition of duties standardized techniques and wage control systems.
Answer
  • systematic
  • scientific
  • quantitative
  • system theory

Question 29

Question
which management approach supported decision making by development formal mathematical models of a problem such as forecasting and break even analysis.
Answer
  • systematic
  • scientific
  • administrative
  • quantitative

Question 30

Question
organizations that are dependent on inputs from outside the organization and transform them into outputs to meet markets needs for goods and services is
Answer
  • system theory
  • human relations
  • hawthorn effect
  • open systems

Question 31

Question
[blank_start]Ethics[blank_end] is the moral principles and standards that guide the behavior of an individual or group
Answer
  • Ethics
  • egoism
  • morals
  • principles

Question 32

Question
an [blank_start]ethical issue[blank_end] is a situation, problem, or opportunity in which an individual must choose among several actions that must be evaluated as morally right or wrong.
Answer
  • ethical issue

Question 33

Question
[blank_start]Business ethics[blank_end] is the morals principles and standards that guide behavior in the world of business.
Answer
  • Business ethics

Question 34

Question
The principles, rules, and values that people use in deciding what is right and wrong
Answer
  • moral philosophy
  • business ethics
  • ethical issue
  • egoism

Question 35

Question
[blank_start]egoism[blank_end] an ethical principle holding that individual self interest is the actual motive of all conscious action
Answer
  • egoism

Question 36

Question
a philosophy that bases ethical behavior on the opinions and behaviors of relevant other people
Answer
  • relativism
  • virtue ethics
  • moral ethics
  • egoism

Question 37

Question
an ethical system stating that the greatest good for the greatest number should be the overriding concern of decision makers
Answer
  • utilitarianism
  • egoism
  • relativism
  • virtue ethics

Question 38

Question
[blank_start]virtue ethics[blank_end] is a perspective that what is moral comes from what a mature person with good moral character would deem right
Answer
  • virtue ethics

Question 39

Question
[blank_start]preconventional[blank_end] stage is making decisions based on immediate self interest. for example, you take a flash drive home from work because you need one and do not want to pay for it.
Answer
  • preconventional

Question 40

Question
[blank_start]conventional stage[blank_end] is making decisions that conform to expectations of groups and institutions like family, peers, and society. for example, you thin about taking the flash drive home, but decide against it because it would not look right.
Answer
  • conventional stage

Question 41

Question
[blank_start]Principled stage[blank_end] is making decisions based on self chosen ethical principles. for example you do not consider taking the flash drive from work because you believe that it would be wrong.
Answer
  • Principled stage

Question 42

Question
meeting the social expectations, not written as law.
Answer
  • ethical responsibilities
  • business ethics
  • morals
  • egoism

Question 43

Question
additional behaviors and activities that society finds desirable and that the value of the business support.
Answer
  • transcendent
  • shareholder model
  • philanthropic responsibilities
  • stakeholder model

Question 44

Question
an education with five higher goals that balance self interest with responsibility to others
Answer
  • transcendent education
  • philanthropic
  • ethics
  • morals

Question 45

Question
its goal is the creation of sustainable economic development and improvement of quality of life worldwide for all organizational stakeholders
Answer
  • ecocentric management
  • sustainable growth
  • egoism
  • egoist

Question 46

Question
economic growth and development that meet present needs without harming the needs of future generations
Answer
  • ecocentric management
  • sustainable growth
  • economy
  • epic disasters

Question 47

Question
a process of analyzing all inputs and outputs through the entire cradle to grave life of a product to determine total environment impact
Answer
  • life cycle analyzing
  • ethical issue
  • egoism
  • relativism

Question 48

Question
what is the conscious, systematic process of making decisions about goals and activities that an individual, group work unit, or organization will pursue in the future.
Answer
  • planning
  • analysis
  • monitor
  • implementation

Question 49

Question
a process planners use within time and resource constraints, to gather, interpret, and summarize all information reverent to the planning issue under consideration
Answer
  • situational analysis
  • goals
  • plans
  • strategy

Question 50

Question
a target or end that management desires to reach
Answer
  • goal
  • plans
  • strategy
  • management

Question 51

Question
the actions or means managers intend to use to achieve organizational goals
Answer
  • plans
  • goals
  • situational
  • management

Question 52

Question
a narrative that describes a particular set of future conditions
Answer
  • senario
  • goals
  • planning
  • stragety

Question 53

Question
a pattern of action and resources allocations designed to achieve the organizations goals
Answer
  • strategy
  • strategic goals
  • strategic planning
  • scenario

Question 54

Question
a set of procedures for making decisions about the organizations long term goals and strageties
Answer
  • strategic planning
  • strategic goals
  • strategy
  • goals

Question 55

Question
major targets or end results relating to the organizations long term survival, value, and growth
Answer
  • strategic goals
  • strategy
  • goals
  • egoism

Question 56

Question
a set of procedures for translating broad strategic goals and plans into specific goals and plans that are relevant to a particular portion of the organization, such as a functional area like marketing
Answer
  • tactical planning
  • operational planning
  • strategic management
  • goals

Question 57

Question
the process of identifying the specific procedures and processes required at lower levels of the organization
Answer
  • operational planning
  • strategy planning
  • tactical planning
  • strategic planning

Question 58

Question
a process that involves managers from all parts of the organization in the formulation and implementation of strategic goals and strategies
Answer
  • strategic management
  • strategic planning
  • strategy planning
  • goals

Question 59

Question
an organizations basic purpose and scope of operations
Answer
  • mission
  • strategic vision
  • planning
  • stakeholders

Question 60

Question
the long term direction and strategic intent of a company
Answer
  • mission
  • strategic vision
  • planning
  • stakeholder

Question 61

Question
group and individuals who affect and are affected by the achievement of the organizations mission, goals, and strategies
Answer
  • stakeholders
  • resources
  • mission
  • planning

Question 62

Question
inputs to a system that can enhance performance
Answer
  • resources
  • mission
  • planning
  • operational

Question 63

Question
a comparison, opportunities, and threats that help executives formulate strategy
Answer
  • SWOT analysis
  • corporate strategy
  • benchmarking
  • analysis

Question 64

Question
the set of businesses, markets, or industries in which an organizations competes and the distribution of resources among those entities.
Answer
  • corporate strategy
  • concentration
  • vertical integration
  • analysis

Question 65

Question
a strategy employed for an organization that operates a singe business and competes in a single industry
Answer
  • concentration
  • strategy
  • analysis
  • group think

Question 66

Question
a phenomenon that occurs in decisions making when group members avoid disagreement as they strive for consensus
Answer
  • group think
  • dialectic
  • goal displacement
  • strategy

Question 67

Question
a condition that occurs when a decision making group loses sight of its original goal and a new, less important goal emerges
Answer
  • goal displacement
  • dialectic
  • group think
  • planning

Question 68

Question
a structured debate comparing two conflicting courses of action
Answer
  • dialectic
  • concentration
  • goal displacement
  • groupthink

Question 69

Question
organizations that are affected by, and that affect, their environment
Answer
  • open systems
  • external environment
  • macro environment
  • economy

Question 70

Question
all revenant forces outside a firms boundaries, such as competitors, customers, the government, and the economy.
Answer
  • external environment
  • open systems
  • macro environment
  • input

Question 71

Question
the general environment, includes governments, economics conditions, and other fundamental factors that generally affect all organizations
Answer
  • macro environment
  • microenvironment
  • input
  • output

Question 72

Question
statistical characteristics of a group or population such as age, gender, and education level
Answer
  • demographics
  • microenvironment
  • macro environment
  • input

Question 73

Question
the immediate environment surrounding a firm, includes suppliers, customers, rival, and the like
Answer
  • competitive environment
  • micro environment
  • macro environment
  • demographics
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