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Ch.18 Review Quiz

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Health 110 Quiz on Ch.18 Review Quiz, created by Kissandra C on 01/07/2013.
Kissandra C
Quiz by Kissandra C, updated more than 1 year ago
Kissandra C
Created by Kissandra C almost 11 years ago
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Resource summary

Question 1

Question
Managers are:
Answer
  • Held responsible for handling the organization's resources
  • Required to perform every job in the organization
  • Always effective leaders
  • Not allowed to make mistakes

Question 2

Question
The pracitice of management is:
Answer
  • Not afected be new technologies
  • The same all over the world
  • The same as it was 50 years ago
  • Influenced by the context of the organization

Question 3

Question
System thinking:
Answer
  • Is an objective way of looking at ideas and processes
  • Is outdated and no longer applied in management
  • Involves planning for computers and technology
  • Can only be effectively applied to the budget process

Question 4

Question
A graphic representation of the organization's formal structure is called:
Answer
  • The budget
  • The mission statement
  • An organization chart
  • Organizational values

Question 5

Question
The mission statement
Answer
  • Is updated regularly as part of the strategic planning process
  • Never changes as it describes what the organization does
  • Is the same for every healthcare facility
  • Does not contain information about the organixation's customers

Question 6

Question
Supervisory managers are primarily responsible for:
Answer
  • Developing the organization's policies and procedures
  • Setting the organization's future direction
  • Establishing the strategic plan
  • Monitoring everyday performance

Question 7

Question
Developing, implementing, and revising the organization's policies is the role of:
Answer
  • Senior managers
  • The board of directors
  • Supervisory managers
  • Middle managers

Question 8

Question
Ulitimate reponsibility for the operation of healthcare organizations lies with:
Answer
  • Senior management
  • The board of directors
  • All employees
  • Supervisory managers

Question 9

Question
Planning, organizing, controlling, decision making and leadership are the functions of:
Answer
  • The board of directors
  • Human resources
  • Management
  • Supervision

Question 10

Question
Strategic planning is primarily concerned with:
Answer
  • How the organization will respond to changes in the environment
  • The budget
  • Setting organizational polices
  • Making sure the organization complies with laws and regulations

Question 11

Question
____ is not a step in strategic planning.
Answer
  • Analyzing budget variance reports
  • Developing or revising the values statement
  • Developing specific action steps for the upcoming year
  • Officially documenting the board's approval

Question 12

Question
Within an organization it is the supervisor's role to determine:
Answer
  • How staff will be organized
  • Strategic priorites
  • The overall budget assumptions
  • How the work will be accomplished by the team

Question 13

Question
In modern management theory, control is most important when applied to:
Answer
  • Developing the organizational chart
  • Getting staff to do their work
  • Processes and other resources
  • Developing an initial budget

Question 14

Question
The director of the department is Bob. Sally, the coding supervisor and five other supervisors, report to Bob. Tim and 10 other coders report to Sally. This describes what management concept?
Answer
  • Chain of command
  • Systems thinking
  • Organization
  • Job design

Question 15

Question
Strengthening others by sharing information and power is a characteristic of:
Answer
  • Supervision
  • Management
  • The organizational chart
  • Leadership

Question 16

Question
A summary of the position, a list of duties, and the qualifications required to perform the jobs are all elements of a(n):
Answer
  • Orientation plan
  • Performance review
  • Position description
  • Schedule

Question 17

Question
Performance standards are used to:
Answer
  • Communicate performance expectations
  • Assign daily work
  • Describe the elements of a job
  • Prepare a job advertisement

Question 18

Question
Position descriptions, policies and procedures, training checklists, and performance standards are all example of:
Answer
  • Human resource tools
  • Organizational policies
  • Strategic plans
  • Items on a training checklist

Question 19

Question
Procedures should be complete enough so that:
Answer
  • There is no need for policies
  • There is never any need to improve the process
  • There is no need to train a new employee
  • Anyone generally competent for that position can perform the task

Question 20

Question
The department's orientation checklist would not include a:
Answer
  • Review of communication policies
  • Discussion of problem employees
  • Description of how to request time off
  • Review of department goals

Question 21

Question
During training, the employee should be:
Answer
  • Allowed to work without supervision
  • Expected to make no mistakes
  • Encouraged to ask questions
  • Evaluated for productivity

Question 22

Question
Teams often fail to succeed when:
Answer
  • The leader dominates the team
  • The team has chosen an effective leader
  • The team members care about the outcomes
  • Differences of opinions exist within the group

Question 23

Question
Setting a clear deadline is an important step in:
Answer
  • Budgeting
  • Delegation
  • Strategic planning
  • Schedule development

Question 24

Question
Discovering each individual's talent and maximizing them in the role of the:
Answer
  • Team members
  • Senior manager
  • Board of directors
  • Coach

Question 25

Question
Periodic performance reviews:
Answer
  • Encourage good performance
  • Take the place of annual reviews
  • Are the only opportunity to discuss performance
  • Are only important when there are problems

Question 26

Question
Disciplinary action:
Answer
  • Should vary based on whom the employee reports to
  • Cannot be taken when employees are unionized
  • Should be taken whenever there is a performance problem
  • Should be documented at each step

Question 27

Question
Constructive confrontation is one form of:
Answer
  • Budgeting
  • Planning
  • Performance evaluation
  • Conflict management

Question 28

Question
Grievance procedures
Answer
  • Do not concern the supervisor
  • Vary with each individual
  • Are defined in the union contract
  • Are the same in every work setting

Question 29

Question
On-the-job training:
Answer
  • Is one option for staff development
  • Is only used for new employees
  • Involves formal classroom lectures
  • Uses stimulations as a learning tool

Question 30

Question
During times of change, it is important for the supervisor to:
Answer
  • Be less availiable
  • Hold on to the vision
  • Avoid discussing the change with staff
  • Stop delegating decision making to others

Question 31

Question
During times of change, it is important for the supervisor to:
Answer
  • Be less availiable
  • Hold on to the vision
  • Avoid discussing the change with staff
  • Stop delegating decision making to others

Question 32

Question
During times of change, it is important for the supervisor to:
Answer
  • Be less availiable
  • Hold on to the vision
  • Avoid discussing the change with staff
  • Stop delegating decision making to others

Question 33

Question
The buget:
Answer
  • Is the financial plan for the coming time period
  • Always beings January first
  • Is done once a year and then forgotten
  • Usually is completetd by the finance department

Question 34

Question
Zero-based budgeting is not:
Answer
  • Done by projecting a percentage increase from historical results
  • Based on work volume and unit costs
  • An option for budget preparation
  • Useful in budgeting some supply costs

Question 35

Question
Before beginning to budget at the department level, it is important to understand:
Answer
  • When monthly reports will become available
  • Who will give the budget presentation
  • How much each supply will cost during the upcoming year
  • What the organization's budget assumptions are

Question 36

Question
Monitoring ongoing revenues and expenses and verifying actual expenses are important steps in:
Answer
  • The hiring process
  • Personnel management
  • Financial control
  • Leadership
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