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MGT Exam 3 (Chapters 9-12)

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MGT 301 Quiz on MGT Exam 3 (Chapters 9-12), created by Natalie Balzert on 25/03/2017.
Natalie Balzert
Quiz by Natalie Balzert, updated more than 1 year ago
Natalie Balzert
Created by Natalie Balzert about 7 years ago
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Question 1

Question
Which of the following may be considered, legally, to be an employment test?
Answer
  • only application forms
  • only interviews and personality tests
  • any procedure used in the employment selection decision process
  • small talk before and after the interview
  • only personality tests

Question 2

Question
Dora is conducting a performance appraisal for Sue, one of her employees. The company's performance appraisal form asks her to rate Sue's performance on various items like "Submits reports on time with minimal errors" on a scale from 1 to 5. Dora's is using a ______ appraisal system.
Answer
  • 360-degree
  • results
  • trait
  • behaviorally anchored rating scale (BARS)
  • MBO

Question 3

Question
When Jason became one of three final candidates for a managerial position with a large pharmaceutical company, the director of the department scheduled a special meeting with him. There, the two talked about the stressful deadlines and heavy travel required of the position, as well as the compensation and benefits. Jason appreciated that the director took time to conduct a(n) __________.
Answer
  • unstructured interview
  • situational interview
  • performance appraisal
  • behavioral-description interview
  • realistic job preview

Question 4

Question
Which of the following is a typical off-the-job training method?
Answer
  • computer-assisted instruction
  • planned work activities
  • role-playing
  • coaching
  • job rotation

Question 5

Question
Maria worked in a manufacturing facility. Throughout the building there were posters and calendars of a sexually explicit nature, and they made Maria very uncomfortable. This is __________.
Answer
  • not of legal concern because Maria is not suffering any economic injury
  • sexual discrimination
  • a quid pro quo harassment
  • a hostile work environment
  • not of legal concern because none of the offensive materials are directed at Maria

Question 6

Question
Typically the ________ in a union contract is tied to the U.S. Bureau of Labor Statistics' consumer price index (CPI).
Answer
  • union security clause
  • cost-of-living adjustment (COLA) clause
  • givebacks clause
  • right-to-work clause
  • agency clause

Question 7

Question
Which of the following is a good suggestion for managers when conducting interviews?
Answer
  • After the interview, write a short report with a quantitative score of the candidate's qualifications.
  • Ask about the candidate's family to show personal interest.
  • Do more than half of the talking to make sure you are sharing enough about the company and its culture.
  • The resume should be used for selection of interview candidates only; ignore it thereafter.
  • Ask questions spontaneously to get the most straightforward answers from the candidate.

Question 8

Question
Ricco, an HR manager, is designing a training class for those working on the new cross-functional teams within her company. This class is aimed at improving group decision making and interpersonal relations. What method of delivery should she choose?
Answer
  • videotapes
  • role-playing, practice, and discussion
  • computer-aided training
  • lectures
  • workbooks

Question 9

Question
During a(n) _______________, Megan asked Jeff to tell her about a time when he was able to overcome some sort of adversity.
Answer
  • unstructured interview
  • performance interview
  • situational interview
  • realistic job preview
  • behavioral description interview

Question 10

Question
Which of the following is not an example of an incentive?
Answer
  • commissions
  • profit-sharing plans
  • bonuses
  • stock options
  • education reimbursements

Question 11

Question
Allie has a degenerative eye disease that is causing her to gradually lose her eyesight. When Allie asked her employer to purchase a low-vision computer for her use at work, she was instead let go. This violates provisions of the __________.
Answer
  • Occupational Safety and Health Act (OSHA)
  • Patient Protection and Affordable Care Act
  • Privacy Act
  • Americans with Disabilities Act (ADA)
  • Family and Medical Leave Act

Question 12

Question
A specialist at UPS who rides with couriers to learn about delivery time measurements and potential service problems is conducting a job __________________.
Answer
  • description
  • specification
  • posting
  • rotation
  • analysis

Question 13

Question
In 2011, when automakers began to create new jobs, new union hires were offered about half the pay ($14 an hour) that autoworkers were getting before ($28). This is an example of __________.
Answer
  • givebacks
  • two-tier wage contracts
  • union security clauses
  • cost-of-living adjustments
  • incentives

Question 14

Question
Haley, an HR manager, had a meeting with the Vice President of Safety to determine if the new safety training program appears to be effective in preventing and reducing the number of accidents. Haley is performing which step of the training process?
Answer
  • objectives
  • evaluation
  • assessment
  • implementation
  • selection

Question 15

Question
For years, a mathematics professor experienced abusive behavior at a community college where he taught. It began with a group of managers spreading rumors and false accusations that threatened his job. It was emotionally draining and took time and focus away from his job. This is an example of __________.
Answer
  • disparate treatment
  • bullying
  • adverse impact
  • reverse discrimination
  • quid pro quo

Question 16

Question
After being referred by a friend, Hasina attended a job interview. She didn't feel it went well, but was surprised when her friend told her the boss didn't like that she had worn her hijab, a traditional headscarf. The boss told a coworker after the interview, "Our customers prefer working with Christians." This is an example of __________.
Answer
  • favoritism
  • affirmative action
  • discrimination
  • hostile work environment
  • quid pro quo

Question 17

Question
The point of the performance appraisal is to __________.
Answer
  • stimulate better job performance
  • avoid legal problems, especially discrimination complaints
  • demonstrate correct methods for work procedures
  • provide a paper trail of manager-employee interactions
  • make sure that the subordinate's behavior is tightly controlled

Question 18

Question
If a firm gives all international assignments to people without disabilities, assuming they will therefore not require special accommodations, which type of workplace discrimination has occurred?
Answer
  • adverse impact
  • disparate treatment
  • harassment
  • wage gap
  • reverse discrimination

Question 19

Question
The type of appraisal that is most subject to validity problems due to evaluator bias is called ____________ evaluation.
Answer
  • 360-degree feedback
  • personality
  • behavioral
  • objective
  • trait

Question 20

Question
What is the final step in the strategic human resource management process?
Answer
  • assess success of recruitment process
  • plan future human resources needs
  • perform appraisals of people
  • orient, train, and develop people
  • recruit and select people

Question 21

Question
So-called Millennials (those born after 1980) are vastly different from their parents in their views on everything from technology to politics to marriage to tattoos. This is an example of a ______ force for change.
Answer
  • structural
  • political
  • financial
  • social
  • demographic

Question 22

Question
A technological innovation that improves the performance and speed of a computer's operating system would be considered a(n) ______ innovation.
Answer
  • transformational
  • personnel
  • product
  • process
  • adaptive

Question 23

Question
Which of the following is an example of a proactive change?
Answer
  • Ciara explores improvements in bonus structures with her staff and begins to implement them despite the fact that her employees are generally content.
  • Ciara cannot get permission to hire another person until her group misses several deadlines.
  • Ciara is constantly "putting out fires," responding to daily crises in her group.
  • Ciara's group sent a product that was nearing its launch date back to the drawing board based on a competitor's superior new offering.
  • Ciara's staff is unhappy about the long hours they have been working and several of them quit before she knows there is a problem.

Question 24

Question
Which of the following is the factor that most reduces an organization's ability to learn from failure?
Answer
  • employees who blame others for failure
  • employees who embrace a learning culture
  • employees with a high tolerance for ambiguity
  • employees who like to experiment with multiple solutions
  • employees with a strong desire to acquire personal wealth

Question 25

Question
The human resource manager at Helping Hands Inc. has just calculated that the employee absenteeism rate for 2015 is 15% higher than it was in 2014, and the turnover rate has increased 18% in the same time period. She should consider all but which one of the following options?
Answer
  • address job design
  • wait until 2016 and see what the rate is then
  • deal with possible work overload
  • identify possible employee role conflicts
  • identify causes of job dissatisfaction

Question 26

Question
Sparkling Clean, Inc. is considering implementing a system that will pay its cleaning workers based on the number of completed residential jobs, coupled with satisfactory ratings on random inspections to ensure quality. This system is new to the organization, an example of __________ change.
Answer
  • radically innovative
  • innovative
  • highly complex
  • familiar
  • adaptive

Question 27

Question
After Mary's Gifts and Cards surveyed its customers, it discovered that its customers preferred the company's competition more than 70% of the time. The most frequently cited reason was customer service. This information will be most helpful to introduce to her employees during which stage of Lewin's change model?
Answer
  • continuous improvement
  • stabilizing
  • unfreezing
  • changing
  • refreezing

Question 28

Question
During December at Toys For Tiny Tots, employees know that they are generally required to work different schedules, weekends, and often with overtime to support the holiday shopping season. This is an example of a(n) ______ change.
Answer
  • incremental
  • reactive
  • adaptive
  • innovative
  • radically innovative

Question 29

Question
A year after she assisted them in making changes to an employee incentive plan, Kara, an OD consultant, is visiting Thomas Engineering to determine if the changes were helpful. Kara will compare sales and turnover data from the last three years to the current year. Kara is in the ______ stage of OD.
Answer
  • refreezing
  • adaptation
  • evaluation
  • intervention
  • diagnosis

Question 30

Question
Firms such as General Motors and McDonald's actively collect information about customer preferences and try to address them in their new products. This reflects __________.
Answer
  • technological advancements
  • human resource concerns
  • managers' behavior
  • social and political pressures
  • shareholder, customer, and market changes

Question 31

Question
The increasing diversity of the American workforce is an example of a(n) ______ force for change.
Answer
  • social and political
  • political
  • demographic
  • economic
  • market

Question 32

Question
During Lewin's refreezing stage, managers should __________.
Answer
  • provide benchmarking results
  • encourage and reinforce the desired change in the employees
  • give employees the tools for change
  • make employees dissatisfied with the present way of doing things
  • reduce the barriers to change

Question 33

Question
Which of the following is an effective way to deal with change and innovation?
Answer
  • insist on success
  • increase work rules and hierarchy
  • copy others' successes
  • jump right into it
  • have the courage to follow your ideas

Question 34

Question
Personal Care Products recently introduced a new acai berry shampoo. Rinn, director of new product development, has just reviewed the dismal results. As it appears that his team adequately researched the product's acceptance by consumers prior to its introduction, he is confused by the outcome. But to keep his team open to innovation, Rinn should __________.
Answer
  • fire and replace the team lead as an example to others
  • acknowledge the team for their effort
  • ignore the product failure
  • step down as director
  • demote the team leader

Question 35

Question
Four steps to making innovation happen within an organization include all of the following except ____.
Answer
  • execute well
  • overcome employee resistance
  • punish failures
  • gain allies by communicating your vision
  • recognize problems and opportunities and devise solutions

Question 36

Question
An innovative change involves ______ complexity, cost, and uncertainty.
Answer
  • minimum
  • no
  • hidden
  • moderate
  • extreme

Question 37

Question
Social media (LinkedIn, Facebook), used by 98% of recruiters, make finding employees more efficient. This is an example of a(n) __________ advancement or force.
Answer
  • inside
  • social or political
  • technological
  • market
  • demographic

Question 38

Question
Which of the following is not a way to encourage innovation?
Answer
  • supporting innovation with investments of time and money
  • withholding raises and promotions when innovation attempts don't work out
  • implementing effective reward systems
  • creating a culture that celebrates failure
  • reinforcing experimentation

Question 39

Question
Which of the following sequences best describes how a manager can foster innovation in an organization?
Answer
  • devise solutions, reorganize, change culture, stabilize system
  • recognize problems, gain allies, overcome resistance, execute well
  • recognize problems, train employees, devise solutions, execute well
  • overcome resistance, empower employees, execute well, provide incentives
  • recognize problems, overcome resistance, gain allies, penalize failures

Question 40

Question
Omar, an OD consultant, is working with members of a cross-functional team to build cohesiveness and practice skills to function better as a team. Omar is conducting the ______ stage of OD.
Answer
  • diagnosis
  • evaluation
  • changing
  • treatment or intervention
  • feedback

Question 41

Question
Brad supervises several employees who seem to have low self-efficacy. To improve this, he should do all the following except _____.
Answer
  • nurture their self-efficacy
  • provide guided experiences
  • avoid rewarding small successes
  • give positive feedback and constructive pointers
  • role model and mentor them

Question 42

Question
Carol really doesn't like her new boss and is not happy with the new tasks she's been assigned and the long hours she's been working. Still, she truly believes in what the company is trying to accomplish. Carol has _____.
Answer
  • poor job performance
  • low job involvement
  • low organizational commitment
  • low job satisfaction
  • poor job enrichment

Question 43

Question
People with ______ exhibit less anxiety, greater motivation, and stronger expectations that effort leads to performance.
Answer
  • an internal locus of control
  • low self-efficacy
  • high self-efficacy
  • high self-monitoring
  • an external locus of control

Question 44

Question
Job satisfaction results in stronger ______ and lower levels of ______.
Answer
  • perceived stress; life satisfaction
  • job involvement; work-life balance
  • organizational commitment; perceived stress
  • perceived stress; absenteeism
  • motivation; life satisfaction

Question 45

Question
______ has been associated with success for managers and salespeople.
Answer
  • Extroversion
  • Openness to experience
  • Conscientiousness
  • Emotional stability
  • Agreeableness

Question 46

Question
Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.
Answer
  • behavior
  • awareness
  • culture
  • strategy
  • development

Question 47

Question
Because people are uncomfortable with inconsistency between their attitudes and behaviors, they will seek to reduce _____.
Answer
  • cognitive dissonance
  • fundamental attribution
  • causal attribution
  • a self-serving bias
  • group behavior

Question 48

Question
Organizational dimensions, the outer layer of the diversity wheel, include all of the following except _____.
Answer
  • union affiliation
  • management status
  • work location
  • ethnicity
  • seniority

Question 49

Question
A server expects a group of poorly dressed customers to be stingy tippers and gives them poor service, so he gets the result that he expects, a very small tip. This is an example of _____.
Answer
  • fundamental attribution bias
  • the halo effect
  • self-serving bias
  • a self-fulfilling prophecy
  • selective perception error

Question 50

Question
The three components of ______ are affective, cognitive, and behavioral.
Answer
  • values
  • stress
  • personality
  • job satisfaction
  • attitudes

Question 51

Question
Melissa impressed her boss by making lots of suggestions for department improvements and by putting in many weekend hours to do extra tasks to develop the new procedures. Melissa is exhibiting _____.
Answer
  • the halo effect
  • counterproductive work behaviors
  • self-efficacy
  • organizational citizenship behaviors
  • onboarding traits

Question 52

Question
The statement "Drew is slow to return phone calls" reflects the ______ component of an attitude.
Answer
  • cognitive
  • affective
  • decisional
  • perceptual
  • behavioral

Question 53

Question
Which of the following is the most common drug of abuse?
Answer
  • tranquilizers
  • prescription pain medication
  • alcohol
  • methamphetamine
  • marijuana

Question 54

Question
Which of the following is not a symptom of negative stress?
Answer
  • insomnia
  • alcohol abuse
  • hostility
  • heart attack
  • slurred speech

Question 55

Question
Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores low on which of the Big Five personality dimensions?
Answer
  • openness to experience
  • extroversion
  • conscientiousness
  • self-monitoring
  • emotional stability

Question 56

Question
Which of the following is not a suggested strategy for reducing unhealthy stressors in organizations?
Answer
  • provide employee assistance programs
  • make jobs interesting
  • develop a more formal structure with close, authoritative supervision
  • make career counseling available
  • recommend a holistic wellness approach

Question 57

Question
Which of the following dimensions is not an example of an external or secondary dimension on the diversity wheel?
Answer
  • religion
  • geographic location
  • income
  • personal habits
  • seniority

Question 58

Question
The Americans with Disabilities Act requires employers to _____.
Answer
  • hire quotas of qualified persons with disabilities
  • reasonably accommodate an individual's disability
  • hire persons with disabilities to qualify for tax breaks
  • actively solicit job applications from persons with disabilities
  • hire all qualified persons with disabilities who apply

Question 59

Question
Lori has been telling everyone in the sales department of her incredible skill as a salesperson, since she beat her goal this year by nearly 30%. But last year when she didn't even reach her goal, she said it was simply the economy. This is an example of _____.
Answer
  • fundamental attribution bias
  • the halo effect
  • selective perception error
  • a self-fulfilling prophecy
  • self-serving bias

Question 60

Question
If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.
Answer
  • avoid giving feedback
  • reinforce the employee's positive attributes and skills
  • provide frequent reminders about improving weaknesses
  • avoid delegating work to this employee
  • redesign the work so that it is routine and structured

Question 61

Question
The need for status, reputation, and recognition are part of _____.
Answer
  • safety
  • physiological
  • self-actualization
  • love
  • esteem

Question 62

Question
Which of the following is not a contingency factor in the job characteristics model?
Answer
  • skills
  • autonomy
  • desire for personal growth
  • knowledge
  • context satisfactions such as right working conditions and pay

Question 63

Question
It has been two years since any employee has received a bonus at Tech Outlet, and the possibility of getting one no longer seems to motivate employees. In this case, management has inadvertently applied _____.
Answer
  • intrinsic motivation
  • punishment
  • extinction
  • expectancy
  • negative reinforcement

Question 64

Question
The motivating potential score (MPS) is calculated as part of using _____.
Answer
  • goal-setting theory
  • reinforcement theory
  • the job characteristics model
  • equity theory
  • McClelland's acquired needs theory

Question 65

Question
An accounting firm reimburses employees for tuition and fees if they complete job-related coursework with a B or better, which helps them meet which of Maslow's levels of need?
Answer
  • love
  • self-actualization
  • safety
  • physiological
  • esteem

Question 66

Question
Sue is very aggressive at her job, and her coworkers complain that she often manipulates them and her boss in order to get ahead. She attempts to direct everything and everyone, regardless of the consequences to others or even the organization itself. Sue is expressing what type of need for power?
Answer
  • legitimate
  • personal
  • organizational
  • autonomous
  • institutional

Question 67

Question
Joe has a summer job hand-dyeing shirts that will be sold on the boardwalk. He is paid $5.00 per shirt. This is an example of a ______ compensation plan.
Answer
  • pay-for-knowledge
  • profit-sharing
  • bonus
  • gainsharing
  • pay-for-performance

Question 68

Question
Even when he started his first job, Will was not content to be just one of the employees. His boss noticed that he often coached his coworkers about ways to improve their work, even when it wasn't his job. Will probably has a _____.
Answer
  • high need for achievement
  • high need for attention
  • high need for affiliation
  • high need for power
  • low need for achievement

Question 69

Question
McClelland's need for achievement corresponds most closely to _____.
Answer
  • equity theory
  • Deci and Ryan's self-determination theory
  • Maslow's self-actualization needs
  • expectancy theory
  • Herzberg's hygiene factors

Question 70

Question
The theory under which people make the choice that promises them the greatest reward if they think they can get it is _____.
Answer
  • two-factor theory
  • equity theory
  • expectancy theory
  • goal-setting theory
  • reinforcement theory

Question 71

Question
When using goal-setting theory to motivate employees, managers should _____.
Answer
  • set goals that are easily achievable
  • set targets that are beyond employees' reach
  • set general goals that are emotionally appealing
  • help workers understand and accept the goals
  • hold employees responsible for getting feedback

Question 72

Question
Victoria runs a flower shop. She recently made some changes so that one employee answers phones and completes the order and payment process, while another creates arrangements, and a third packages and delivers floral arrangements. Previously, each employee was responsible for the order from the phone call through the delivery. Such changes reflect which one of the following?
Answer
  • skill variety
  • task significance
  • feedback
  • task identity
  • autonomy

Question 73

Question
Using self-determination theory to motivate employees, at Cloud9, a data storage company, the vice chair makes 10–20 phone calls a day to thank special employees "caught doing something right." This is an example of which one of the following innate needs?
Answer
  • love
  • equity
  • competence
  • relatedness
  • autonomy

Question 74

Question
After struggling with the accounting training, Peter is unsure whether he can complete the end-of-year financial reporting with no errors in the time allotted. In this case, Peter is low on the ______ element of expectancy theory.
Answer
  • expectancy
  • outcomes
  • performance
  • instrumentality
  • valence

Question 75

Question
According to Herzberg, which of the following is an example of a hygiene factor?
Answer
  • interpersonal relationships
  • responsibility
  • advancement
  • recognition
  • the work itself

Question 76

Question
According to Herzberg, which of the following is an example of a motivating factor?
Answer
  • pay
  • supervisors
  • working conditions
  • company policy
  • the work itself

Question 77

Question
A Scanlon plan is a type of ______ compensation plan.
Answer
  • benchmarking
  • gainsharing
  • pay-for-knowledge
  • pay-for-performance
  • profit-sharing

Question 78

Question
Sharon has excelled as an auditor for a large financial consulting firm. She loves building mutually beneficial relationships and is extremely well liked by her clients. Sharon likely has a _____.
Answer
  • low need for power
  • low need for achievement
  • high need for affiliation
  • high need for achievement
  • low need for affiliation

Question 79

Question
Research shows that simplified jobs lead to all the following except _____.
Answer
  • job dissatisfaction
  • low personal growth
  • low sense of accomplishment
  • poor mental health
  • increased productivity

Question 80

Question
A technician who is responsible for keeping a hospital's electronic equipment in working order has higher ____________ than a person wiping down cars in a carwash.
Answer
  • autonomy
  • feedback
  • skill variety
  • task identity
  • task significance
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