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Pega System Architect 8.7 Quiz Questions

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Information Technology Quiz on Pega System Architect 8.7 Quiz Questions, created by Leon Souza on 23/03/2022.
Leon Souza
Quiz by Leon Souza, updated more than 1 year ago
Leon Souza
Created by Leon Souza about 2 years ago
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Question 1

Question
What is a benefit of Pega Platform™ low-code development?
Answer
  • The Pega Platform low-code development tools create the code for you.
  • Pega Platform low-code development increases both productivity and IT involvement.
  • The Pega Platform user interface allows only low-code users to build applications.
  • Pega Platform makes low-code development easy for very simple applications only.

Question 2

Question
Case life cycle design is a model to ______________ and _______________.
Answer
  • define processes and steps to implement the three necessary stages of work
  • define a structure to create, process, and resolve work
  • define the user interface appearance
  • define how work is completed for each specific customer request

Question 3

Question
A Microjourney is a small part of the overall customer journey. The Microjourney focuses on accomplishing multiple goals.
Answer
  • True
  • False

Question 4

Question
When modeling the life cycle of a case, alternate stages ________________________ and ________________________.
Answer
  • represent exceptions to the normal course of events
  • represent a separate, but related, business transaction
  • can be reached by user action at runtime only
  • can be sequenced into primary stages

Question 5

Question
Which is a benefit of using multi-step forms?
Answer
  • Helps a single user complete complex tasks by presenting multiple screens in a logical sequence
  • Provides an easy way to add a step that is preconfigured with functionality, such as sending an email, to a process
  • Provides a way to add an assignment that is preconfigured with one or more actions a user can take to a process
  • Helps you organize separate tasks into steps, so you can control how, when, and by whom work is performed for each step

Question 6

Question
When modeling the life cycle of a case, stages represent a _______________ or a _________________.
Answer
  • transfer of authority
  • subset of data used to resolve a case
  • significant change in the status of a case
  • time period for a process to complete

Question 7

Question
In which situation is it appropriate to use a multi-step form?
Answer
  • A course selection case requires university students to choose courses they are interested in taking. Their proposed schedule must be approved by their academic advisor.
  • An onboarding case requires an IT member to set up the new hire’s hardware and a facilities member to set up the new hire’s desk.
  • A job application case requires the applicant to fill out personal information, enter job history, and provide a cover letter.
  • An expense report must be reviewed by an employee’s manager, senior manager, and director.

Question 8

Question
Which of the following scenarios leverages case life cycle design?
Answer
  • A travel agency creates a Pega Platform™ application to handle travel booking. The business wants customers to request a reservation for a hotel room or flight, agency employees to validate the customer-provided payment information, and agents to send booking confirmation to the customer. The Pega Platform application has a Booking case type with three stages: Reservation request, Validation, and Confirmation.
  • A customer contacts a call center to cancel service. After the agent addresses the customer issues, the customer decides not to cancel the account.
  • A farm creates a Pega Platform™ application to handle purchase requests. The first step is to get an accurate list of seed suppliers.
  • An online retailer creates separate Pega Platform™ applications to handle purchase orders. The business wants customers to purchase from their website, which is handled by one application. The business wants the warehouse team to check their inventory and package the item for delivery, which is handled by a second application. The business wants a third party delivery service to ship the item to the customer, which is handled by a third application.

Question 9

Question
Which two of the following methods can configure one stage in the case life cycle to advance to the next? (Choose Two)
Answer
  • Add a Change Stage step.
  • Configure the stage to resolve the case in the stage properties panel.
  • While running a case, use the Actions menu to change the stage.
  • Configure automatic stage transitioning in the stage contextual property panel.

Question 10

Question
What type of step typically requires contextual instructions?
Answer
  • Collect Information
  • Create Case
  • Change Stage
  • Send email

Question 11

Question
A Collect Information step in the case life cycle sets the status to Pending-Approval. When does the case status automatically update?
Answer
  • Case status updates at the beginning of the step.
  • Case status updates at the end of the step.
  • Case status cannot update automatically.
  • Case status updates at the end of the process containing the step

Question 12

Question
Adding instructions to a step...
Answer
  • describes to users the action to take in step.
  • describes the business value of the step
  • defines the step
  • intructs an application developer how to build the step.

Question 13

Question
A service level agreement describs the following behavior: Urgency Adjustment Internal Length Start of service level 20 Goal interval 10 8 hours Deadline interval 20 24 hours The service-level agreement provides a four-hour initial delay. If the case urgency is set to 10, and the case reaches the assignment at 9 A.M. Monday, what is the assignment urgency at noon on Wednesday?
Answer
  • 10
  • 20
  • 50
  • 60

Question 14

Question
The primary purpose of a service-level agreement is to ...
Answer
  • help ensure timely completion of work
  • assign cases to the appropriate case worker
  • generate service-level reports
  • automatically change assignment status

Question 15

Question
The goal milestone in a service-level agreement defines that amount of time...
Answer
  • in which the case or step should be completed.
  • allowed before and assignment is considered overdue
  • allowed for users to advance to the next stage
  • in which the case or step must be completed.

Question 16

Question
Which two components do you need to model data? (Choose Two)
Answer
  • Data objects
  • External databases to store data
  • Fields
  • Administrator accounts for everyone that contributes to the data model

Question 17

Question
Case ID, Case status, and Create Date/Time are system fields. Which of the following three actions can you perform in the Visual Data Model? (Choose Three)
Answer
  • Edit the Phone number field
  • Delete the Case status field
  • Add a new field
  • Delete the Email address field

Question 18

Question
How do data records relate to an application?
Answer
  • Data records provide acess to data that is used to process cases but is not part of an application
  • Data records direct how an assignment moves forward
  • Data records must be stored using a database table for local data storage
  • Data records and data objects share the same role, which is to provide structure for data page

Question 19

Question
As part of a case type that manages appointments at a veterinary clinic, clients can review past appointments by selecting from a list of appointment cases. What field type do you configure for this behavior?
Answer
  • Case reference
  • Embedded data
  • Lookup
  • Data reference

Question 20

Question
Which statement about single record and multiple record data relationships is true?
Answer
  • A data object can be used to establish either a single record data relationship or a multiple record data relationship, but not both.
  • A single record data reference can include multiple record data references, but a multiple record data reference cannot include single record data references.
  • A single record data relationship establishes a single entity grouping together related fields. A multiple record data relationship establishes a list of entities grouping related fields.
  • A single record data relationship stores data. A multiple record data relationship does not store data.

Question 21

Question
In a pet registration case type, users must enter the name of the pet in a data object. What field type do you configure to reference this information?
Answer
  • Embedded data
  • Data reference
  • User reference
  • Query

Question 22

Question
A home loan company has home appraisal offices in various regions. Each office has a work queue. The company requires you to assign appraisals to offices based on the home location. For example, home appraisals for Boston are assigned to the New England office work queue. Which routing approach supports this requirement?
Answer
  • Route the assignment to the correct work queue based on business logic.
  • Route the assignment based on appraiser skills.
  • Route the assignment based on an appraiser role.
  • It is not possible to support this requirement. The router must define a specific work queue.

Question 23

Question
Question Expense report processes require you to route travel expense assignments to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
Answer
  • Route the assignment to the user’s work queue.
  • Route the assignment to the user’s manager.
  • Route the assignment to the user’s work group.
  • Route the assignment to the user.

Question 24

Question
Which two statements are true regarding approvals? (Choose Two)
Answer
  • Users must be logged in to the application to provide approval.
  • You can configure a stage change to occur when a user provides approval.
  • Approval steps must be configured to go to a specific user.
  • A user can approve a purchase request through a mobile notification

Question 25

Question
Which two scenarios describe the appropriate use of an Approve/Reject step? (Choose Two)
Answer
  • Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the case is routed to the worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the case is routed to the general CSR workgroup.
  • Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
  • Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the case is routed to the employee’s direct manager; otherwise, the case is routed to the department manager.
  • Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the case continues. If the manager decides that the evaluation needs additional elaboration, the case is routed back to the employee.

Question 26

Question
You configure a case to automatically send an email to loan applicants, informing them that their loan has been approved. The requirement states that the email must include values for the applicant's name, the loan office, and the loan amount. How do you configure your email?
Answer
  • Include a link to the organization's website page so the user can log in and view their loan information.
  • Add the applicant's name, loan office, and loan amount properties.
  • Copy values into the email for the applicant name, loan office, and loan amount.
  • Add placeholder text for the applicant's name, loan office, and amount.

Question 27

Question
Which two statements identify why you automate correspondence? (Choose Two)
Answer
  • Automating correspondence keeps all interested parties informed of the current case status.
  • Automating correspondence allows you to send timely communication.
  • Automating correspondence allows you to advance the case.
  • Automating correspondence allows for sending consistent information to users.

Question 28

Question
In a job application case, a hiring manager and a recruiter must receive automatic email notifications when assignments are routed to their worklists. How do you configure this correspondence requirement?
Answer
  • Before the assignment, add a Send Email step.
  • Enable assignment notifications for the case type.
  • Compose email notifications in the assignments.
  • After the assignment, add a Send Email step

Question 29

Question
Select two use cases supported by Agile Workbench. (Choose Two)
Answer
  • You need to adjust the due date for several user stories.
  • During a peer review, the reviewer discovers and records an application bug.
  • The project team discusses how many application developers are needed and reports back to the stakeholders.
  • The lead developer creates a new application for the development team.

Question 30

Question
Select the two correct statements about work items in Agile Workbench. (Choose Two)
Answer
  • Major bugs are typically deferred.
  • User stories are the primary work items.
  • The development backlog includes user stories, bugs, and tasks.
  • Feedback items are feature enhancement requests.

Question 31

Question
Select two ways you use Agile Workbench to add details to bug and feedback items. (Choose Two)
Answer
  • Use the integrated audio recording tool.
  • Use the integrated screen capture tool.
  • Use the integrated video recording tool.
  • Record the bugs and feedback in the case life cycle step descriptions.

Question 32

Question
Which two assets are assigned to a release and used to estimate the project scope and duration? (Choose Two)
Answer
  • Processes
  • Work groups
  • Data Objects
  • Channels
  • Case Types

Question 33

Question
Which requirement could be satisfied with an optional action?
Answer
  • Require a separate approval process whenever an order exceeds USD10,000.
  • Allow a user to transfer a case to another employee at any stage of the case.
  • Reassign any task that remains open after three days to another user.
  • An application randomly sends a survey to customers once their case is resolved.

Question 34

Question
A martial arts studio uses a Class Registration case type that manages student registration for four optional classes throughout the week. Requirements state that students should be able to change their class registration during the Register class and Confirm registration stages but not on the Send class details case resolution stage. Which of the following configurations support this requirement?
Answer
  • Create a case-wide optional action to change the class registration if an operator assigned the Student role is at the Register class stage.
  • Create stage-only optional actions to change the class registration on the Register class and Confirm registration stages.
  • Create a case-wide optional action to change the class registration with a when rule if the stage is equal to the Register class or Confirm registration.
  • Create a stage-only optional action to change the class registration on the Confirm registration stage. Because this stage occurs after the Register class stage, the Register class stage inherits the action.

Question 35

Question
A business process requirement states that users should be able to modify the shipping address at any time without interrupting the primary path of the case. Which of the following options is the best way to design for this requirement?
Answer
  • Add a process in a stage.
  • Add an optional action to the case type.
  • Add a step in a process.
  • Add a process to an alternate stage.

Question 36

Question
Choose the answer that best completes the sentence Automating decisions based on business logic enables ____________________.
Answer
  • architects to spend less time building the application
  • application users to focus on decisions that require human expertise
  • architects to improve the performance of the application
  • application users to mark a specific location for business exceptions that may arise in the process flow

Question 37

Question
Which of the following statements is true about automation shapes?
Answer
  • An Automation shape can be used to configure the service-level agreements for a case type.
  • An Automation shape can be used to create views.
  • An Automation shape can be used to change the stage of a case.
  • An Automation shape can be used to delete a case.

Question 38

Question
UPlus Bank offers new mortgage loans to eligible customers. The bank creates a loan request form to collect the loan requests and decides not to consider the loan request if a customer already applied for a loan. To achieve the business use case, which of the following automation shapes is best suitable?
Answer
  • Search duplicate cases
  • Persist case
  • Create case
  • Send email

Question 39

Question
The UCom shopping website decides to share an update on order acceptance and the expected delivery time of the product. Which automation step is most suitable to achieve this objective?
Answer
  • Post to pulse
  • Send notification
  • Update case
  • Push notification

Question 40

Question
Which two use cases benefit from the creation of child cases? (Choose Two)
Answer
  • A travel agent allows customers to create an itinerary, with separate reservations for flights, hotels, and vehicle rentals. A different vendor may fulfill each reservation and more than one reservation of each type may be needed throughout the itinerary.
  • During new hire onboarding, which covers seating assignment, hardware and software selection, and orientation session enrollment, new hires must also enroll in benefits. Benefits enrollment also occurs outside of the Onboarding case during the annual open enrollment period.
  • To apply for a job, an applicant must submit the job application, and then human resources (HR) reviews the application. As part of the review, HR runs a background check on the applicant, contacts the applicant's references, and verifies the applicant's education. These tasks can be completed in any order and are specific to the Job Application case type.
  • To enroll in online classes, students must log in to their student account, select their desired classes, and confirm their selections. Students cannot select classes that have conflicting schedules.

Question 41

Question
In an online shopping application, the primary case type PurchaseOrder has two child case types: Payment and Packaging. In processing PurchaseOrder case PO-11, the Payment case Pay-37 and Packaging case Pac-56 are created. Which statement about the processing of PO-11, Pay-37, and Pac-56 is correct?
Answer
  • Pac-56 must be resolved before Pay-37 is resolved.
  • Both Pay-37 and Pac-56 must be resolved before PO-11 can be resolved.
  • PO-11 must be resolved before Pay-37 and Pac-56 is resolved.
  • PO-11 can be resolved when either Pay-37 or Pac-56 is resolved.

Question 42

Question
In a mortgage application, the user creates a loan request. Before approving the loan request, the loan officer must receive the appraisal results. How can you configure the case types to reflect the loan request and appraisal relationship?
Answer
  • Make loan request a parent case type and appraisal a child case type.
  • Make appraisal a parent case type and loan request a child case type.
  • Make mortgage a parent case type. Make loan request and appraisal child case types.
  • Make both loan request and appraisal parent case types.

Question 43

Question
In an online banking application, a Transaction inquiry case is created when a suspicious transaction is detected. If the customer verifies that the transaction was unauthorized, Pega Platform creates a Fraud investigation case, which can be spun off into investigations as appropriate. Details about the transaction are collected in the Transaction inquiry case. Those details are populated in the Fraud investigation case. What two actions do you perform to achieve this configuration in App Studio? (Choose Two)
Answer
  • Propagate the transaction data from the parent case to the child case.
  • Reference the transaction data from the parent case in the child case.
  • Configure Fraud investigation as a parent case and Transaction inquiry as a child case.
  • Configure Transaction inquiry as a parent case and Fraud investigation as a child case.

Question 44

Question
When the total value for _________ in a case meets or exceeds the threshold value, the case is identified as a potential duplicate
Answer
  • the Search duplicate cases step
  • a predefined property
  • weighted conditions
  • basic conditions

Question 45

Question
You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How can you ensure that only cases with the same create operator are evaluated?
Answer
  • Add a basic condition where the create operator in an existing case is the same as in the current case.
  • Add a basic condition that uses the create operator value and apply a weight of 100.
  • Add a weighted condition that uses the create operator value, an equals operator, and a weight of 100.
  • Add a weighted condition that uses the create operator value in both condition fields, an equals operation, and a weight of 0.

Question 46

Question
Management reports that a large number of cases are incorrectly identified as potential duplicates. Which two approaches can you use to modify the duplicate case search process to reduce the number of potential duplicates identified? (Choose Two)
Answer
  • Adjust the condition weights.
  • Do not use a basic condition.
  • Add a second Search duplicate cases step to filter out invalid duplicates.
  • Increase the threshold value.
  • Increase the weights for all basic conditions.

Question 47

Question
A customer service representative opens a refund request case, determines it is a duplicate, and resolves it. The case status changes to Resolved-Duplicate. What happens to the case next?
Answer
  • Processing of the case terminates.
  • The case is routed to the manager for resolution.
  • The duplicate case is moved to a queue to be merged later.
  • The duplicate cases are automatically merged into one case.

Question 48

Question
In an onboarding case, new employees are assigned a seating location, office equipment, hardware, and software in the Equipment Selection stage shown above. However, if an employee is remote, it is unnecessary to assign the employee with a seating location or office equipment. How do you configure the case life cycle to reflect this behavior?
Answer
  • Configure the Equipment Selection stage to skip if the employee is remote. Otherwise, the stage starts.
  • Configure the IT Setup process to start if the employee is remote. Otherwise, the process is skipped.
  • Configure the Facilities Setup process to skip if the employee is not remote. Otherwise, the process starts.
  • Configure the Facilities Setup process to start if the employee is not remote. Otherwise, the process is skipped

Question 49

Question
Which two statements are true about skipping stages and processes? (Choose Two)
Answer
  • Stages are always skipped unless configured to continue.
  • A process always starts unless a condition is present.
  • A stage never skips unless a condition is present
  • You can add only one condition to a stage or process.

Question 50

Question
In a customer service case type, customers can indicate that they are interested in filling out a survey about their customer service experience. If the customer agrees to complete the survey, they proceed to the Customer Survey stage. Otherwise, the case resolves automatically.
Answer
  • Configure the Customer Survey stage with a custom condition to start when the customer indicates interest in filling out a survey.
  • Configure the processes in the Customer Survey stage to start if the customer indicates interest in filling out a survey.
  • Configure the Customer Survey stage never to skip.
  • Configure the Customer Survey stage with a custom condition to skip when the customer does not indicate interest in filling out a survey.

Question 51

Question
Choose the two correct types of Wait steps. (Choose Two)
Answer
  • Dependency
  • Approval
  • Timer
  • Case dependency
  • Paused

Question 52

Question
Which requirement is best implemented by using a Wait step in a case?
Answer
  • You must pause a case until a user uploads a signed document.
  • You need to send an email after a user completes a form.
  • You cannot proceed with an expense report until a manager approves the request.
  • You cannot complete a purchase case on a website unless you complete a new account subcase.

Question 53

Question
Data validation using business logic enables you to validate a single field against multiple constant values when different values are required across the application.
Answer
  • True
  • False

Question 54

Question
Which three statements about data validation are correct? (Choose Three)
Answer
  • The business logic, such as Date and time, validates that data is of the correct type.
  • The control, such as a drop-down list, validates that data is restricted to a set of values.
  • The field type, such as Date and time, validates that data is of the correct type.
  • The field type, such as a drop-down list, validates that data is restricted to a set of values.
  • A validate condition, such as Currency equals USD, validates that data meets business requirements by using business logic.

Question 55

Question
Given the following validation criteria, which two data sets trigger an error message? (Choose Two) Urgency is greater than 50 or Case status contains "Open"
Answer
  • Update Operator = "operationsdir@co.com" Urgency = 50 Case Status = "Open"
  • Update Operator = "operationsmgr@co.com" Urgency = 45 Case Status = "Open"
  • Update Operator = "operationsdir@co.com" Urgency = 45 Case Status = "Resolved"
  • Update Operator = "operationsmgr@co.com" Urgency = 50 Case Status = "Pending-Review"

Question 56

Question
Given the following validation criteria, which data set triggers an error message? Update Operator is equal to "operationsdir@co.com" and Case status is not equal to "Open"
Answer
  • Update Operator = "operationsmgr@co.com" Urgency = 45 Case Status = "Open"
  • Update Operator = "operationsdir@co.com" Urgency = 45 Case Status = "Resolved"
  • Update Operator = "operationsmgr@co.com" Urgency = 50 Case Status = "Pending-Review"
  • Update Operator = "operationsdir@co.com" Urgency = 50 Case Status = "Open"

Question 57

Question
Question In a mortgage loan case type, applicants enter data in the Credit score, Income, Assets, Liabilities, and Loan amount fields. The data is submitted on different processes in the case type. The system informs applicants that, based on the data they provided in the Financial information stage, there are no loans available, and the case does not enter the Loan stage.
Answer
  • Configure business logic validation on the Loan stage.
  • Configure business logic validation on the Financial information stage.
  • Set the control for each field to allow only valid data.
  • Configure business logic validation on each form.
  • Set each field to the appropriate field type to test for valid data.

Question 58

Question
Which two actions can you perform from the Explore Data landing page? (Choose Two)
Answer
  • Edit application data.
  • Create a chart.
  • Create a new field.
  • Filter, sort, or group data.

Question 59

Question
What are two benefits of using insights? (Choose Two)
Answer
  • Insights allow you to share data queries between users to support collaboration
  • Insights allow you to sort data for applications that use Theme UI-Kit to gain better access to the data you need
  • Insights allow you to modify application data to fit your business requirements
  • Insights allow you to transform data queries into tables or visualizations to make data analysis easier

Question 60

Question
Which two actions can you perform from the Explore Data landing page? (Choose Two)
Answer
  • Create a pie chart for customer satisfaction data.
  • Edit medical facility data for a health insurance application.
  • Filter, sort, or group data for product inventory.
  • Create a new Sales data field to reference an insight rule.

Question 61

Question
A report column __________ . A report filter___________.
Answer
  • compares a data value in the record against a defined condition; adds a time period without configuring a function
  • defines the content of the report; compares a data value in the record against a defined condition
  • displays a data relationship; defines the content of the report

Question 62

Question
The payroll manager requests a report on the average length of time required to obtain the various approvals for employee raises and promotions. What type of metric does the report provide?
Answer
  • Business metric
  • Process metric
  • Approval metric
  • System metric

Question 63

Question
A manager has requested a report that shows the purchase requests for each of the regional cost centers. The manager wants to organize the results so that the cost center appears only once on the report and the requests are listed under the cost center. How should you configure the report?
Answer
  • Use the cost center column to group the results.
  • Summarize the requests column by count.
  • Filter the results so that only cost center and requests are included in the report.
  • Use the requests column to group the results.

Question 64

Question
A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator and Work Status. You must sort the Create Date values so that the most recently created cases appear at the top of the list with the remaining cases descending from newest to oldest. How should you design the report to support this requirement?
Answer
  • Add a filter condition where Create Date is greater than one.
  • Configure the Create Date as the first column in the report.
  • For the Create Date property, select Highest to Lowest sort type.
  • For the Create Date property, select Count in the Summarize column.

Question 65

Question
Which two of the following are examples of user interface elements that you can add to a view? (Choose Two)
Answer
  • Links
  • Text inputs
  • Dashboard
  • Data objects

Question 66

Question
Which of the following statements about action sets is correct?
Answer
  • Conditions are applied to the entire action set.
  • An action set can include multiple events and multiple actions.
  • An action set can be applied only to an editable control.
  • Only a single action set can be configured for a control.

Question 67

Question
Which two of the following statements are true about user interface elements? (Choose Two)
Answer
  • The predefined formats for a button include Standard, Simple, and Strong
  • Formats for control types can only be reused across a case type
  • Within an application each control type can only have one defined style.
  • Autocomplete is an example of a basic control available out of the box

Question 68

Question
End users can clear selections on a form and view the previous actions on the case. How do you configure the action set on a button to achieve this result?
Answer
  • First, configure a Click event with a Refresh action. Next, add a View History action to the event.
  • First, configure a Click event with a View History action. Next, add a Refresh action to the event.
  • First, configure a Refresh event with a Click action. Next, configure a View History event and a Click action.
  • First, configure a Click event with a Refresh action. Next, configure a Double-click event and a View History action.

Question 69

Question
Given that an event is a trigger caused by user activity and an action is a response by the application, which two of the following sets represent action sets (event > action) in Pega Platform™? (Choose Two)
Answer
  • Double-click > Scan barcode/QR code
  • Open mobile app > Focus
  • Tab key > Add new work
  • Run data transform > Enter

Question 70

Question
Which three statements about portals and landing pages are true? (Choose Three)
Answer
  • User Portal is an example of a default landing page.
  • A finished landing page can be placed on one or more application menus.
  • Portals include landing pages that are listed on the main menu.
  • User Portal is an example of a default portal.
  • Landing pages include portals that are listed on the main menu.

Question 71

Question
In which scenario is it appropriate to remove a landing page from an application?
Answer
  • You are developing a new landing page that is available for all users.
  • You are developing a landing page that is not available from the main menu by default, but that users can add to the main menu if appropriate.
  • You are developing a landing page that replaces an existing landing page, which is being deprecated and should not be used by any users.
  • You are developing a landing page that is only relevant for people managers and is not available for individual contributors.

Question 72

Question
Which two of the following statements about adding a channel in the Create stage are true? (Choose Two)
Answer
  • To add a channel, such as Alexa or chatbot, you create a new version of the application.
  • You can only designate a channel in the Create stage in your case type.
  • To add a channel, such as Digital Messaging, you select the More icon (three dots) on the Create stage.
  • The channel must be added to the application before you can choose it as an option in the Create stage.

Question 73

Question
Identify two key elements and functionalities of a dashboard. (Choose Two)
Answer
  • Dashboard templates allow only developers to customize workspaces, which ensures consistency across end users.
  • A dashboard allows multiple user roles to access the same information in the same space, so everyone on the team can see the same information.
  • Slots provide spaces for widgets that display Key Performance Indicators (KPIs), which can then be acted upon.
  • Dashboard templates allow both developers and end users to organize widgets differently, which increases individual productivity.

Question 74

Question
Which of the following two statements are true about the dashboard? (Choose Two)
Answer
  • Each role-based interface includes an empty dashboard that must be customized with widgets tailored to the user's role.
  • Role-based interfaces must be created and customized for the roles used in the business.
  • The dashboard should contain all available widgets for a specific role to help increase productivity.
  • The dashboard displays key performance indicators (KPIs) and operational information about your application.
  • Each role-based interface includes a dashboard tailored to the role.

Question 75

Question
You are an end user who wants to create a Dashboard landing page that includes insights. How do you achieve this requirement?
Answer
  • Configure an existing custom landing page to use the Dashboard template.
  • Create a new landing page that uses the Dashboard page template.
  • Configure the out-of-the-box (OOTB) Dashboard landing page to use the Dashboard template.
  • Add insights to the out-of-the-box (OOTB) Dashboard landing page

Question 76

Question
Which two configurations can be performed from a mobile app channel? (Choose Two)
Answer
  • Configure responsive user interface behavior for the application.
  • Send push notifications when a task is assigned to a user.
  • Add a swipe action for items in a list of open cases.
  • Enable application lock to secure the mobile app.

Question 77

Question
Question Two mobile app channel interfaces are created for the Manager and Employee user personas. The Manager channel interface contains capabilities to run reports and edit orders, while the Employee channel interface does not. Both personas can use either channel interface.
Answer
  • True
  • False

Question 78

Question
Which of the following options is a valid swipe action?
Answer
  • Returning to the previous screen
  • Starting an optional process on your case
  • Changing the text color of a menu
  • Executing an optional action on your case

Question 79

Question
Your company needs two separate mobile apps: one for customers to place delivery orders and one for couriers to confirm deliveries. The specifications include using a blue header background for the customer app and a green header background for the courier app. Which configuration allows you to complete this task?
Answer
  • Create one mobile app channel interface. Rename the header elements as customer and courier, and change element background colors, respectively.
  • Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the content configuration menu for each channel interface.
  • Create two mobile app channel interfaces, one for customers and one for couriers. Set the background color in the theme configuration menu for each channel interface.
  • Create a single mobile app channel interface, and designate two header background colors that switch depending on who downloads the app.

Question 80

Question
One major difference between decision tables and when conditions is that decision tables can return results other than true/false.
Answer
  • True
  • False

Question 81

Question
If a decision table fails to return a result for any of the testable rows, which of the following occurs?
Answer
  • The decision table returns an Error.
  • The decision table returns Null.
  • The decision table returns the result of the Otherwise row.
  • The decision table returns the result of First row.

Question 82

Question
The ECare automobile company uses a decision table to evaluate the Express Gold battery warranty discount off the repair price based on when a customer originally purchased their battery in USD. Alex purchased an Express Gold battery from the ECare company 25 months ago. Due to some minor issues, the battery needs repairing. The total repair cost is USD100. Because the battery is under the warranty period, what is the total due after the applied discount?
Image:
Decisio+Table (binary/octet-stream)
Answer
  • USD55
  • USD100
  • USD45
  • USD0

Question 83

Question
UPlus Bank uses a decision table to recommend a credit card based on customer status. Ryan applies for a credit card. He is an existing customer, is 32 years old, and has a credit score of 600. What type of credit card is recommended?
Image:
Decisio+Table+2 (binary/octet-stream)
Answer
  • Gold rewards card
  • Reward plus card
  • Standard card
  • Premier Gold rewards card

Question 84

Question
Each row of a decision table consists of one or more testable conditions organized into columns. How does Pega Platform™ determine when to return the specified result for a row?
Answer
  • When the first condition in the row is true.
  • When all the conditions in the row are true.
  • When the last condition in the row is true.
  • When any one of the conditions in the row is true.

Question 85

Question
In an application to manage an information technology business, Kamika is hired as the company's first Network Technician. She needs access to a user interface that contains network diagnostic tasks and reporting features. How do you configure your application to support this requirement?
Answer
  • Create a new user using Kamika's email address and send her user name and password.
  • Create a new user using Kamika's email address. Send an application invitation that prompts Kamika to select the Network Technician persona.
  • Create a new persona named Network Technician. Create a user account for Kamika and assign her the new persona.
  • Create a new persona named Network Technician and give Kamika the user name and password for the existing Technician user account.

Question 86

Question
Identify the use case that requires creating a new role.
Answer
  • A new application is created.
  • An additional person needs to interact with an application.
  • An additional combination of channel interface and permissions is necessary.
  • The permissions for an existing role are too limited for the work to be done.

Question 87

Question
Which two statements regarding Dev Studio are correct? (Choose Two)
Answer
  • Business analysts can configure user permissions in App Studio.
  • Developers can switch between App Studio and Dev Studio as needed to configure rule behavior.
  • Dev Studio allows developers to create application components that business analysts and citizen developers can add to case types in App Studio.
  • Citizen developers can change the scope of rules in either App Studio or Dev Studio.

Question 88

Question
What is the purpose of a rule in a Pega Platform application?
Answer
  • A rule is a template for creating a rule type and determines the behavior modeled for the rule type.
  • A rule is a specific case behavior that must be created and managed in Dev Studio.
  • A rule is an instruction for describing a specific case behavior that is highly specialized and cannot be reused.
  • A rule is an instruction for describing a specific case behavior, such as a process or automated decision.

Question 89

Question
The current version of a travel booking application sends automated booking confirmation emails that include the wrong Customer name and Case number. How do you address this issue?
Answer
  • Create a major version of the relevant ruleset to correct the email content.
  • Create a patch version of the relevant ruleset to correct the email content.
  • Create a minor version of the relevant ruleset to correct the email content.
  • Create a new ruleset to correct the email content.

Question 90

Question
Which three things do you need to know before you can create a rule in Dev Studio? (Choose Three)
Answer
  • The rule type for the rule.
  • The .pzInsKey for the rule.
  • The Java code that references the rule.
  • The name of the rule.
  • The applies to class of the rule.

Question 91

Question
What is the purpose of a class in a Pega Platform application?
Answer
  • An integration class organizes rules that describe the data types in the application.
  • A data class organizes rules that describe how to process a case or cases.
  • A work class organizes rules that describe how the application interacts with other systems.
  • A class organizes rules within an application based on their capacity for reuse.

Question 92

Question
Which two statements about rules are correct? (Choose Two)
Answer
  • Rules created in Dev Studio can be made available to users in App Studio.
  • Rules are automatically updated when you make a change in App Studio.
  • It is best to create all your rules in Dev Studio manually.
  • Each time you change a rule, you have to rename it.

Question 93

Question
An application references a data element found in the Work- class. How is this rule inherited by the application?
Answer
  • By adding the ruleset that contains the property to the application.
  • By applying pattern inheritance.
  • By applying directed inheritance.
  • By naming PegaRULES as the built-on application.

Question 94

Question
In which of the following scenarios is a data transform appropriate?
Answer
  • In a time sheet case, employees enter the number of hours that they worked, the number of sick hours, and the number of paid time off hours. The total number of hours for the week are displayed on the time sheet.
  • In an account creation case, applicants enter a user name that they want in the Requested user name field. If the user name is unique, the system displays it in the Verified user name field on the Enter account information form.
  • A loan application case determines the interest rate for a loan based on the applicant's credit score, net worth, and income-to-debt ratio.
  • In an appointment scheduling case type, customers receive a confirmation email with the date and time that they selected for their appointment.

Question 95

Question
When you create a case, the pySetFieldDefaults data transform is applied, which then applies the pyDefault data transform.
Answer
  • True
  • False

Question 96

Question
If the call superclass data transform option is selected and the parent class data transform references the same properties as the subclass data transform, the subclass data transform property value will _______ the parent class data transform property value.
Answer
  • delete
  • copy
  • use
  • overwrite

Question 97

Question
In which of the following situations would you use a data transform?
Answer
  • Run a flow action.
  • Copy data from one page to another.
  • Create properties after creating the case.
  • Reuse properties in two forms.

Question 98

Question
Question A healthcare services case has a child case that manages the hospital intake questionnaire. The patient can self-identify symptoms from a list of possible symptoms in the child case. Selected symptoms are copied over to the parent case with the status of "Unconfirmed." In the parent case, the physician can update the symptoms that are listed and their associated status. Which two configurations would be part of the Selected Symptoms data transform? (Choose Two)
Answer
  • Iterate over the list of possible symptoms and copy the entries that the patient selected during intake.
  • Copy the list of possible symptoms and set a filter on the parent case view to filter the list by selected symptoms.
  • Remove unselected symptoms from the source of possible symptoms
  • Set the status for each copied symptom equal to "Unconfirmed."
  • Create a new property for each selected symptom and copy the properties to the parent case.

Question 99

Question
In which two scenarios should you set default property values? (Choose Two)
Answer
  • A customer receives a suggested product based on recent product search history.
  • A developer uses proxy customer data to run development tests.
  • A manager approves or refuses hardware purchases within a week of the purchase request submission date.
  • The arrival day and departure day for a hotel reservation is equal to today and tomorrow, respectively.
  • An assignment is automatically assigned to the default work queue for the consulting team.

Question 100

Question
In the Personal Insurance division, the goal and deadline dates are assigned to each case. For insurance claims cases, stakeholders want to override the default goal date but maintain the default deadline date. Which two configuration steps do you take to meet this requirement? (Choose Two)
Answer
  • Select the Call superclass data transform option in each of the case type data transforms.
  • Select the Call superclass data transform option in the Claims data transform, and then clear the option in the parent data transform.
  • In the Claims data transform, for each case type, configure an Update Page action, and then set the goal date value
  • In each case type data transform, set the goal date to the required value.

Question 101

Question
An assignment is configured with the service level agreement described in the table above. If the case reaches the assignment at 9 A.M. Monday, which three of the following statements are true about the assignment at 10 P.M. Tuesday? (Choose Three)
Image:
Capture23 (binary/octet-stream)
Answer
  • The assignment urgency is 100.
  • The assignment urgency is 140.
  • The manager has received two email notifications.
  • The manager has received one email notification.
  • The assignee has received two email notifications.
  • The assignee has received three email notifications.

Question 102

Question
How does the passed deadline interval differ from the goal and deadline intervals?
Answer
  • Goal, deadline, and passed deadline intervals are configured in Dev Studio only.
  • Passed deadline intervals do not have urgency values.
  • Passed deadline intervals do not have escalation actions.
  • Goal and deadline intervals do not repeat.

Question 103

Question
A customer service representative (CSR) must respond to emails within 24 hours. Otherwise, the assignment is considered late, and the urgency increases by 20. For every additional 6 hours that the CSR does not respond, the CSR's manager is notified, and the urgency increases by 20. If the case reaches the assignment at 4 P.M. Tuesday and the assignment starts with an urgency of 10, what is the assignment urgency at 1 P.M. Thursday?
Answer
  • 50
  • 100
  • 90
  • 80

Question 104

Question
Question An assignment is configured with the service-level agreement described in the following list. Passed deadline intervals can repeat. • Initial urgency: 5 • Goal: 12 hours and increase urgency by 10 • Deadline: 24 hours and increase urgency by 15 • Passed deadline: 4 hours, increase urgency by 20, and limit events to 5 What is the assignment urgency 36 hours after the case reaches the assignment?
Answer
  • 90
  • 70
  • 50
  • 85

Question 105

Question
Which two requirements are satisfied by using a decision table? (Choose Two)
Answer
  • Orders over USD50 ship free by using a standard ground service, whereas orders over USD500 ship by using an expedited shipping service
  • An online marketplace needs to determine if a user meets Bronze, Silver, or Gold status by evaluating their total purchase amount and their number of sold items over the last year.
  • An agent is shown additional shipping fields for Gold status customers.
  • If a customer's order includes an item type of radio, an item type of antenna is suggested in the Additional Purchases view. Other item types do not receive additional views.

Question 106

Question
Use a decision tree rather than a decision table to automate a decision that evaluates different properties based on top-level conditions.
Answer
  • True
  • False

Question 107

Question
The conflict test helps identify missing conditions or branches in a decision rule.
Answer
  • True
  • False

Question 108

Question
The completeness test helps identify unreachable branches or conditions in a decision rule.
Answer
  • True
  • False

Question 109

Question
Question Candidate hiring decisions are based on the feedback from the interviewer and assessment test scores. If necessary, other skill test scores are used in the evaluation. • Candidates with an assessment score of 40 or less are automatically rejected. • Candidates with an assessment score of 60 or less are rejected if either their technical skill score or their interpersonal skill score is below 40. • Candidates with assessment scores higher than 60 are automatically approved. You use a decision tree to make the evaluations. Which two branch configurations when used together in the decision tree, meet the requirements? (Choose Two)
Answer
  • Two nested branches — one to evaluate technical skill scores and another to evaluate interpersonal skill scores.
  • A top-level branch that tests for assessment scores less than 40.
  • An otherwise branch that tests for assessment scores less than 40.
  • A top-level branch that evaluates both technical and interpersonal skill scores.

Question 110

Question
The UPlus banking application uses a decision table to recommend an account based on customer responses to the Account Selection form. What account type would the application recommend for a 19-year-old high school graduate who plans to accrue savings and have a large daily balance?
Image:
Capture321 (binary/octet-stream)
Answer
  • Savings Plus
  • Student Savings
  • Checking Plus
  • Checking & Savings bundle

Question 111

Question
Question A job recruiter is screening candidates to assess their qualifications. The recruiter determines whether the candidate matches the targeted position, matches a different position in the company, or does not match any position. A decision table, based on the recruiter's feedback, automatically advances the case through the appropriate connector - Selected Position, Targeted Position, or Reject. Which two configurations, when used together in the decision table, meet this requirement? (Choose Two)
Answer
  • Create separate rows for Matches Position, Matches Another Position, and Does Not Match Any Position.
  • Create one column for Feedback, with three rows for the three possible decisions.
  • Create a single column for Position.
  • Create separate columns for Selected Position, Targeted Position, and Reject.

Question 112

Question
Create separate columns for Selected Position, Targeted Position, and Reject.
Answer
  • Add the decision tree to a decision shape and create cases that use various test values.
  • Check the decision tree for conflicts.
  • Run the case and use the Tracer tool.
  • Check the decision tree for completeness.

Question 113

Question
You configure a cascading approval step for insurance claims. The request requires approval from the user's manager. However, approval from operators in units in the organization and other organizations may be required. Which approval model should you use?
Answer
  • Approval level
  • Work queue
  • Reporting structure
  • Authority matrix

Question 114

Question
Your application requires a cascading approval for expense reports. Approvals must follow the submitter's reporting structure, with the following thresholds. The manager must approve expense reports of USD500 or less. A director must approve expense reports of USD1500 or less. A vice president must approve expense reports of USD1500 or higher. How do you configure the approval process?
Answer
  • Select the reporting structure configuration with custom levels, then configure when rules to determine the number of levels.
  • Select the reporting structure configuration with custom levels, then configure a decision table to determine the number of levels.
  • Select the reporting structure configuration, then select All levels.
  • Select the authority matrix configuration option.

Question 115

Question
Question You add a cascading approval step that uses an authority matrix, and you specify a decision table to determine the approvers for each case. You confirm that the conditions in the decision table are configured correctly. You test the configuration by entering requests that require multiple approvers. However, the application routes all requests to only one approver. Which of the following actions should you take to correct this issue?
Answer
  • Add an approval level for each approver.
  • Specify a page list for the authority matrix.
  • Add a row to the decision table that evaluates the submitter's work group manager.
  • Set the decision table to evaluate all rows.

Question 116

Question
Consider a requirement for approvals of a change request for a consulting project. You use the criteria in the table to configure a process for routing a case to the correct party. Based on the images above, select the two parties that must approve the change request. (Choose Two)
Image:
Capture657 (binary/octet-stream)
Answer
  • CFO
  • Project Manager
  • Legal
  • Account Executive

Question 117

Question
In which use case do you configure an authority matrix with a decision table?
Answer
  • The new hires' 90-day performance review must be approved by the work group manager, in addition to the new hire's supervisor, before it can be finalized.
  • Several editors on the same content development team must approve dashboard content changes before the changes are published to the webpage.
  • A manager's request for an employee salary increase is routed to the department VP for approval if the pay rate increase is greater than 5%.
  • Depending on the insurance customer type (business/personal), a policy type of "Umbrella" for over USD1,000,000, is approved by the business lines or personal lines department underwriter.

Question 118

Question
Which requirement do you satisfy by creating a work group?
Answer
  • Insurance claims are processed by a cross-functional team of appraisers, adjustors, and service representatives.
  • Transaction disputes are directed to a different queue for customer service representatives than address changes.
  • Case reviews that are not completed within 24 hours are escalated to the manager of the assigned worker.
  • Approvals are directed to the appropriate regional vice president.

Question 119

Question
Which requirement can you satisfy by creating a new work queue?
Answer
  • Auditors can access a secondary view with additional information, but other users cannot access the secondary view.
  • Requests for information from prospective customers are directed to the sales representative assigned to the appropriate territory.
  • Policy renewals can be processed by any customer service representative (CSR), while coverage changes are assigned to members of a specialized team of underwriters and CSRs.
  • Inquiries from customers with a higher status tier are triaged before inquiries from customers with a lower status tier.

Question 120

Question
How is information, such as the customer's date of birth, stored in memory for use in a Pega Platform application?
Answer
  • The information is associated with a page in the clipboard.
  • The information is associated with a data element.
  • The information is associated with a data source.
  • The information is associated with a folder.

Question 121

Question
When testing the behavior of a folder for an online shopping app, you want to confirm that the app correctly generates a list of customers' previous orders when sending a request to the company's order management system. In your opinion, in which category should the page that contains this list fall into?
Answer
  • The System Pages category
  • The Data Pages category
  • The Linked Property Pages category
  • The User Pages category

Question 122

Question
Which two statements about pyWorkPage are correct. (Choose Two)
Answer
  • pyWorkCover contains the case data for the child case.
  • pyWorkPage stores data that is generated during case creation and processing.
  • When referencing pyWorkPage, you must provide the relevant class.
  • Embedded pages within pyWorkPage store and organize sets of case data as defined by a data transform.

Question 123

Question
Why is it important to include class information when you reference properties on pyWorkPage?
Answer
  • Without class information, an application cannot execute the rule when processing a case.
  • Without class information, the referenced rule is designated as blocked.
  • Without class information, Pega Platform may fail to resolve a reference to one or more properties.
  • Without class information, a default rule is used instead of the referenced rule.

Question 124

Question
Which two tasks can you perform with the Clipboard tool? (Choose Two)
Answer
  • Update linked properties that reference the Customer data object.
  • Update the vehicle model on a Vehicle information data page.
  • Test decisions on a case by setting property values for a form that has not been submitted.
  • Review the current values of user data, such as the Operator ID and Access Groups.

Question 125

Question
Which scenario describes the type of information that is stored in pyWorkPage?
Answer
  • A list of available properties in the Greater Boston metro area that are cached from a realtor's database
  • Information about the external storage provider for the UBank application
  • The access groups for the customer service representative who is currently logged in to the application
  • The date and time a user created the Onboarding case

Question 126

Question
You need to add a field for a bank routing number to a view. The bank routing number must consist of only the numbers 0-9, including any leading zeros. Which configuration option ensures that users submit a valid bank routing number?
Answer
  • Configure a validate rule to check whether the user input consists of only the numbers 0-9.
  • Configure a validate rule to call an edit validate rule to add leading zeroes to any entry that contains fewer than nine digits.
  • Configure a validate rule to check whether the user input is nine characters long.
  • Configure a validate rule to call an edit validate rule that checks whether the user input consists of only the numbers 0-9.

Question 127

Question
For which requirement must you configure a validate rule in Dev Studio?
Answer
  • A timesheet submitted by a consultant assigned to a client project must be reviewed by an auditor.
  • The value of the Date of service field must be no more than 15 days for a critical issue, and up to 60 days in the future for an issue with a lower priority.
  • The amount of a transfer between accounts must be greater than zero and less than the available balance of the originating account.
  • An email address is required for a case to enter the Approval stage.

Question 128

Question
A case type allows customers to specify a paint color and finish for a painting cost estimate. Which configuration prevents users from entering an invalid combination of colors and finishes on a form?
Answer
  • Configure a decision rule to test the combination of color and finish.
  • Create picklists for the color and finish, each sourced from a data page.
  • Create a validate rule to test the combination of color and finish.
  • Configure an edit validate rule to test the combination of color and finish.

Question 129

Question
Exchange rates are updated daily from a web service. You make the exchange rates available in your application using a data page. Which scope do you select for the data page?
Answer
  • Node
  • Thread
  • Request
  • Application

Question 130

Question
An automobile service management case must allow customers to select the make, model, and trim of an automobile when setting up a service appointment. Which implementation satisfies this requirement?
Answer
  • Configure a page list containing the make, model, and trim information that uses the Copy data from a data page option.
  • Populate a data object with records of all the allowed combinations of make, model, and trim.
  • Reference the make, model, and trim information from a series of drop-down lists in the UI.
  • Configure a page list containing the make, model, and trim information that uses the Refer to a data page option.

Question 131

Question
A product return case must always show the current contact information for a customer. The case sources the contact information from the customer database to display in a header section on each step. Which is the best implementation for this use case?
Answer
  • Configure a data transform to populate the data model with customer data directly.
  • Configure a page property with the Refer to a data page option selected.
  • Reference a data page with customer information directly from UI controls.
  • Configure a page property with the Copy data from a data page option selected.

Question 132

Question
An order placed with a wholesaler must include pricing information from the inventory database as of placement of the order. Which is the best implementation for this use case?
Answer
  • Configure a data transform to populate a page with price information.
  • Configure a page property with the Copy data from a data page option selected.
  • Reference the pricing information directly from a user interface control.
  • Configure a page property with the Refer to a data page option selected.

Question 133

Question
You have a data page with customer data. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload?
Answer
  • The data page reloads on the next access one hour after last accessed.
  • The data page reloads on the next access one hour after creation.
  • The data page reloads automatically one hour after last accessed.
  • The data page reloads automatically one hour after creation.

Question 134

Question
Accessing sourced data in a case
Answer
  • Data transform
  • Edit validate
  • Associated property
  • Data page

Question 135

Question
What is the best practice for avoiding accidental overwrites when referencing an auto-populated property?
Answer
  • Auto-populate the property by manually referencing a data source.
  • Auto-populate the property by copying data from a data page.
  • Auto-populate the property by referring to a data page

Question 136

Question
What are two benefits of using a Save data page step? (Choose Two)
Answer
  • Saves all data pages in the application and updates the system of record (SOR).
  • Allows for real-time updates to the system of record (SOR)
  • Can reduce application memory requirements
  • Saves all data to the clipboard when the step is reached

Question 137

Question
The Database save option ______________ and ______________.
Answer
  • Writes a single instance back to a database table in a system of record (SOR).
  • Maintains transactionality within the save operation when data is saved.
  • Is available for data pages with a page list structure.
  • Provides the option to write to an external system of record using a Robotic Desktop Automation (RDA) or Robotic Process Automation (RPA).

Question 138

Question
Which two of the following options describe modular design? (Choose Two)
Answer
  • Building upon a series of components to create models of an application prior to launch
  • An approach that allows users to learn the meaning of discrete elements on the screen so that they can be reused in multiple contexts
  • A prescribed presentation layer with information architecture, interactions, accessibility, and data visualizations
  • Designing for more than one screen (such as mobile or desktop) to allow for functional essentials of the system to work properly
  • An application-building development environment that uses graphical user interfaces

Question 139

Question
Which of the following is a specific advantage of Pega Cosmos?
Answer
  • Pega Cosmos is designed so that users can interact with business objects on multiple tabs.
  • Pega Cosmos focuses primarily on B2C use cases.
  • Pega Cosmos is used in a single business context.
  • Pega Cosmos embraces modular design.

Question 140

Question
Which two of the following options are principles of App Studio? (Choose Two)
Answer
  • Replace OOTB elements and default settings
  • Contextualize the user's needs
  • Begin with details to build the big picture
  • Add value as fast as possible

Question 141

Question
Which of the following definitions best describes low-code?
Answer
  • An application building environment where users sketch out the highest-level concepts of the application and add details later
  • A "builder kit" that is composed of a shared library of UX patterns, made up of components that provide a highly consistent user experience through a systematized collection of design rules and patterns
  • An application development environment that uses graphical user interfaces, visual metaphors, and form configuration instead of traditional hand-coded computer programming
  • An application building environment where users sketch out the details of an application first, then add higher-level concepts

Question 142

Question
In Cosmos, which of the following contains the most critical information about a case?
Answer
  • Global navigation
  • Collaboration area
  • Utilities
  • Summary panel

Question 143

Question
Which four of the following terms describe a design system? (Choose Four)
Answer
  • Toolkit of design components
  • Low-code App Studio
  • UX builder kit
  • Presentation layer
  • AI-driven imagery
  • Shared library of UX patterns

Question 144

Question
Which of the following statements is true about device preview?
Answer
  • Device preview is a Pega Platform™ add-on.
  • The only preview options available are default options.
  • The device preview is available only for completed applications.
  • You still must test applications on actual devices.

Question 145

Question
What are two benefits of responsive UI? (Choose Two)
Answer
  • Minimizes horizontal scrolling
  • Makes the application preview function available
  • Displays columns configured as "Other" on mobile devices
  • Maximizes data presentation for the available space

Question 146

Question
What is the default responsive behavior for tables?
Answer
  • Tables with more than four columns are not displayed on smaller devices.
  • The left-most column is automatically designated the primary column.
  • The right-most column is automatically designated as the default column.
  • The widest column in a table is displayed on mobile phones.

Question 147

Question
Select two best practices to follow when designing mobile applications. (Choose Two)
Answer
  • Incoporate native device features.
  • Configure horizontal scrolling for smaller devices.
  • Use controls that support tapping.
  • Enable server-side decisions and validations.

Question 148

Question
What is the purpose of repeating layouts?
Answer
  • Repeating layouts organize information in repeating structures such as lists and tables.
  • Repeating layouts organize non-tabular information and shift content as device size changes.
  • Repeating layouts are specialized to organize information in a linear format.
  • Repeating layouts facilitate the reuse of content defined elsewhere in the case.

Question 149

Question
Describe the purpose of dynamic layouts.
Answer
  • Dynamic layouts facilitate the process of rendering the user interface in the HTML5 document type.
  • Dynamic layouts arrange items in a flexible form that automatically adjusts to screen size.
  • Dynamic layouts contain views.
  • Dynamic layouts maintain a fixed screen size.

Question 150

Question
What is one advantage of design templates?
Answer
  • Design templates allow you to have complete control of the layout by facilitating manual configuration.
  • Design templates can be configured to update case status.
  • Design templates can be used to quickly create properties.
  • Design templates allow you to easily update the structure of a form.

Question 151

Question
Choose the correct statement about modifying the layout of a view in App Studio.
Answer
  • At run time, you can change the template to modify the layout.
  • From App Studio, you cannot modify the view layout. You can make this change in Dev Studio only.
  • From the Views tab of a case type, you can modify the layout of an existing view.
  • From the case life cycle, you can configure a view and modify the layout.

Question 152

Question
You want to configure a view where customers browse for and purchase books. The title, image of the cover, price, rating, and other details for each book are displayed on the view. How do you achieve this configuration?
Answer
  • Use a dynamic layout
  • Use a repeating dynamic layout.
  • Use a tab layout group format.
  • Use a table layout.

Question 153

Question
How do you customize the allowed values for a property based on the context of the property using field values?
Answer
  • Create a ruleset for each context, then create a field value record for each value and add the field value record to the appropriate ruleset.
  • Create a field value record for each value and set the context using the Apply to: field.
  • Create a base field value record, then create a circumstance of the base record for each allowed value.
  • Create a field value record and a unique property record for each allowed value in each context.

Question 154

Question
Field values enable you to _________________.
Answer
  • define the values used in a circumstance template
  • test the validity of an input value
  • set default values for a property
  • customize a list of allowed values for a property based on the context of the property

Question 155

Question
How can your application be localized if a language pack is not available for that region?
Answer
  • Export all the required fields using the Localization wizard and import your translation pack.
  • Edit all the required fields present in an unlocked ruleset with the translated value and import your custom translation pack.
  • Export all the required fields using the Localization wizard, have them translated, and import your custom translation pack.
  • Edit all the required fields present in a locked ruleset with the translated value and import your custom translation pack.

Question 156

Question
You can use field values to localize ______________ and ______________. (Choose Two)
Answer
  • Paragraph rules
  • Instruction text
  • Short descriptions
  • Correspondence text

Question 157

Question
Which of the following two statements are true about the Localization wizard? (Choose Two)
Answer
  • Correspondence and paragraph rules are exported as HTML files to be translated.
  • The Localization wizard verifies if the localization flag is enabled on user interface rules.
  • You can use the Localization wizard to export the strings to be translated which contain certain rules such as field value or message rules.
  • You can use the Localization wizard to change the locale, the base currency, and the time zone.

Question 158

Question
Which rule is used to store the labels, messages, and other text strings that require translation?
Answer
  • pyCaption
  • Text file
  • Localized label
  • Field value

Question 159

Question
Identify the two issues that the Accessibility Inspector identifies when enabled. (Choose Two)
Answer
  • A web page lacks a link to quickly navigate to the content area of the work form.
  • Highlighted text displays indistinctly from the background for a user with color vision deficiency.
  • A label is not configured for an icon.
  • A screen reader has not been configured properly to interact with a form.

Question 160

Question
A developer decides that buttons in a Pega Platform™ application are blue and the button text is purple. What Pega Platform feature allows the developer to check whether application users with a form of color blindness can easily differentiate between the button text and button background?
Answer
  • Live UI
  • The Tracer
  • The Accessibility Inspector
  • The Device Preview

Question 161

Question
What is the purpose of accessibility roles?
Answer
  • Prevent access by unauthorized personnel
  • Provide parental controls that enable parents to control access to the application by their children
  • Enable application use on all software platforms
  • Provide enhanced interface support for users requiring assistance

Question 162

Question
In which of the following situations do you simulate a data source for a data view?
Answer
  • When you want to simulate a large amount of data
  • When the interface between the application and the external data provider is not finalized
  • When the data page writes data to the external system.
  • When performance testing an integration

Question 163

Question
Identify the three valid options for simulating data for a data view. (Choose Three)
Answer
  • Report definition
  • Lookup
  • Decision table
  • Data transform
  • Connector

Question 164

Question
Question In a fraud detection application, the GetPaymentInformation external data source checks the credit card expiration based on the Card ID. When developing the Pega Platform™ application, which three of the following options can you use to configure the PaymentInformation data object in App Studio? (Choose Three)
Answer
  • If the PaymentInformation data object exists, wait for the team to provide the external data source.
  • If the PaymentInformation data object exists, configure the PaymentInformation data view to source simulated data from the Pega database.
  • If the PaymentInformation data object exists, configure the Get Payment Information data view with a simulated data source that uses a data transform response.
  • If the PaymentInformation data object does not exist, create a new Payment Information data object by using the Data Object wizard to define a simulated source.
  • If the PaymentInformation data object does not exist, create a new Payment Information data object by using the Data Object wizard to define the source data later.

Question 165

Question
Which two statements describe the Security Checklist feature of Pega Platform? (Choose Two)
Answer
  • Identifies critical security tasks based on how you deploy your application.
  • Describes your guardrail compliance score.
  • Tracks the status of security tasks and overall completion.
  • Lists security tasks that are all required for every application.

Question 166

Question
In a human resources application, managers can create, view, and edit employee onboarding cases. Administrators have the additional ability to delete onboarding cases. How do you achieve this behavior?
Answer
  • In the Access Manager, configure conditional access based on the ability to delete onboarding cases.
  • In the Access Manager, modify the permissions for the Manager and Administrator roles.
  • On the relevant access groups, configure the desired permissions.
  • On the relevant operator records, configure the desired permissions.

Question 167

Question
Which of the following two statements are true about field-level auditing? (Choose Two)
Answer
  • Data field audits provide two audit entries
  • You can audit field types other than Text types, such as a Picklist or Date type.
  • You must first enable auditing on a Case type to track which operators worked on a case and when.
  • Pega Platform automatically tracks changes of values in all fields by default.

Question 168

Question
Which two situations are appropriate for implementing field-level auditing? (Choose Two)
Answer
  • In a customer service application, you want to know if a new compliance case has been created.
  • In an insurance application, you want to know who adjusts the insurance coverage level.
  • In a booking application, you want to know why the customer changed their hotel reservation dates
  • In a mortgage application, you want to maintain a history of any changes to the loan amount as the case progresses through the life cycle

Question 169

Question
Which two of the following issues can you investigate by using the Tracer tool? (Choose Two)
Answer
  • The current value of a property in memory is displayed.
  • The application log shows that an error occurred.
  • The user sees an unexpected result
  • The application performance is slow.

Question 170

Question
Which two statements regarding the Tracer tool are true? (Choose Two)
Answer
  • The Tracer displays all actions and events for a case on a single data row.
  • The Tracer tool is a third-party application that you have to install.
  • You can access the Tracer tool in App Studio and Dev Studio
  • The Tracer tool returns events that you can select from to view more details, such as the contents in memory as each event occurs

Question 171

Question
What happens when an application execution encounters a Breakpoint defined in Tracer?
Answer
  • No effect if Tracer is on.
  • Application execution halts.
  • Tracer halts but application execution continues.
  • A log gets entered for Breakpoint values and execution continues.

Question 172

Question
A user enters and submits a form response. The Pega Platform™ application returns an error. Using the Tracer tool, what can you do to determine the cause of the error in your application?
Answer
  • Search for the alert that is reporting the error.
  • Search for the property value causing the error on the pyWorkPage.
  • Search for the form that is causing the error.
  • Search for the first FAIL status and see which step is causing the error.

Question 173

Question
You want to limit the amount of information displayed in the Tracer tool to the specific time an error occurs. Which two of the following methods allow you to limit the amount of information displayed? (Choose Two)
Answer
  • Start the Tracer tool just before the moment the error occurs.
  • Clear the Tracer tool after the error occurs.
  • Pause the Tracer tool until just before the moment the error occurs.
  • Set a breakpoint at the beginning of your application.

Question 174

Question
Which of the following options best describes the benefit of unit testing rules?
Answer
  • Unit testing identifies configuration issues that can propagate to other rules with potentially serious consequences.
  • Unit testing validates a rule configuration to ensure that any dependent rules are available to the application.
  • Unit testing validates information that must be provided before the rule can be saved.
  • Unit testing identifies configuration issues that might impact application performance on a production system.

Question 175

Question
In which two contexts can you record a scenario test case? (Choose Two)
Answer
  • User
  • Portal
  • Assignment
  • Case type

Question 176

Question
Which two testing situations are addressed by scenario testing? (Choose Two)
Answer
  • Another team adds a new form to collect information from users. The team lead wants to test if a data transform correctly populate values in the form.
  • Another team adds new functionality to a case type. The team lead wants to test that the functionality does not impact the ability of users to fully complete a case.
  • Your team adds a new web service integration. The team lead wants to fully test its functionality.
  • Your team adds a new Manager portal to the application. The team lead wants to test the end-to-end functionality of the new portal.

Question 177

Question
Which two statements are true about test automation and test coverage data? (Choose Two)
Answer
  • Multiple users can contribute simultaneously to application-level test coverage reports.
  • Scenario testing (UI-based) tests are the least expensive to run and easiest to maintain.
  • Unit tests take the least amount of time to run and usually represent the greatest number of tests in the test suite
  • Results from user-level test coverage reports are visible in the Application Quality Dashboard.

Question 178

Question
Which two use cases are supported by the Test coverage tool? (Choose Two)
Answer
  • Merge data from multiple user-level coverage reports.
  • List the number of covered rules that were updated in the last week.
  • Show which type of test is needed to cover a certain rule.
  • Identify how many rules are not covered by tests in your application.

Question 179

Question
Which three items are best practices for unit tests? (Choose Three)
Answer
  • It is high-priority to create unit tests for rules that have predictable results.
  • It is high-priority to create unit tests for rules that undergo frequent changes.
  • Unit test development should occur after an application is released.
  • Tests that contain rules with wide usage across the application are high-priority to configure.
  • To maximize rule test coverage, include enough tests to cover all input and output combinations.

Question 180

Question
You create a test case for a decision table and verify the results. A few weeks later, another developer runs the test case again and the test fails. Changes to which two of the following configurations can cause this result? (Choose Two)
Answer
  • The user who performs the unit test.
  • The returned values used in the decision table.
  • The input properties used in the decision table.
  • The page containing the decision table input properties.

Question 181

Question
Which two features does the Assertion Marker provide for test scenarios? (Choose Two)
Answer
  • Create a validation rule for a UI element.
  • Add a wait time following an action on a UI element.
  • Add a time to wait before an action that is being executed on a UI element
  • Provide logic to skip the step when appropriate.

Question 182

Question
When unit testing a rule, you use a data transform during the test. What does the data transform do?
Answer
  • Provides initial values for properties used in rule evaluation
  • Records the results of the unit test
  • Distinguish the test data from other pages in memory
  • Copies test results to the clipboard

Question 183

Question
In which two scenarios might you use Configuration settings to simplify deployment? (Choose Two)
Answer
  • Grouping related business functions from more than one application
  • Setting the name of a work queue used in a flow
  • Determine which process in a flow is followed based on a changing value
  • Changing the cost of a specific item in a list of products

Question 184

Question
Which one of the following security scenarios do Configuration settings support?
Answer
  • A user can enter an address in the shipping address field only if the user first selects a shipping type from a radio button list.
  • A manager can read and write Configuration settings where a user can only read Configuration settings.
  • A client can view their personally-identifying information.
  • A user who is assigned Top Secret clearance can write and delete Configuration settings, while a user who is assigned Secret clearance can only read Configuration settings.

Question 185

Question
Which two items are required for a Configuration setting? (Choose Two)
Answer
  • You must know the name of each user who needs access
  • You must select the Include Association Data check box in the relevant Pega-Configuration class structure rule
  • All users must receive access to Configuration sets
  • There must be an existing Configuration set
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