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Chapter 11 Management Functions and Decision Making Study Guide

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Quiz on Chapter 11 Management Functions and Decision Making Study Guide, created by horsegirl2398 on 03/12/2014.
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Quiz by horsegirl2398, updated more than 1 year ago
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Created by horsegirl2398 almost 10 years ago
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Resource summary

Question 1

Question
Most people who want to become managers start their management careers as supervisors
Answer
  • True
  • False

Question 2

Question
Managers are responsible for the success or failure of a company
Answer
  • True
  • False

Question 3

Question
All managers perform certain activities no matter what the type or size of the company or in what part of the business they work
Answer
  • True
  • False

Question 4

Question
The primary work of all managers grouped within the six functions: planning, organizing, controlling, implementing, decision making, and supervising
Answer
  • True
  • False

Question 5

Question
Many employees of a business complete management
Answer
  • True
  • False

Question 6

Question
An experienced employee who is given the responsibility to be the leader of a group project is classified as a manager
Answer
  • True
  • False

Question 7

Question
In order to be a manager, a person has to complete all of the management functions and have authority over other jobs an people
Answer
  • True
  • False

Question 8

Question
Most supervisors spend all of their time on management activities
Answer
  • True
  • False

Question 9

Question
A manager's responsibilities remain the same after he or she is promoted in the organization
Answer
  • True
  • False

Question 10

Question
Most supervisors promoted into management in the same area in which they have worked
Answer
  • True
  • False

Question 11

Question
Supervisors are responsible for implementing the plans of executives by getting employees to perform effectively on a day-to-day basis
Answer
  • True
  • False

Question 12

Question
Employee performance reviews a typical supervisory responsibility
Answer
  • True
  • False

Question 13

Question
Most employees prefer to work for managers who are interested in them
Answer
  • True
  • False

Question 14

Question
A supervisor can contribute to the profitability of the company by controlling costs in the area where they work
Answer
  • True
  • False

Question 15

Question
A work schedule is an important tool for supervisors to use in daily planning
Answer
  • True
  • False

Question 16

Question
Much of the communication between supervisors and their employees done orally
Answer
  • True
  • False

Question 17

Question
Most supervisors spend more time on non-managerial activities and less time on management functions
Answer
  • True
  • False

Question 18

Question
Ever company, whether it is small or large, need a management information system as an important management tool
Answer
  • True
  • False

Question 19

Question
When managers use a management information system, they spend more time on controlling activities
Answer
  • True
  • False

Question 20

Question
Small companies usually have research departments
Answer
  • True
  • False

Question 21

Question
Business problems generally have only one solution
Answer
  • True
  • False

Question 22

Question
The terms "problem" and "symptom" mean essentially the same thing
Answer
  • True
  • False

Question 23

Question
Customers are a potential source of possible solutions to business problems
Answer
  • True
  • False

Question 24

Question
Studying and evaluating the results of solutions to problems area part of the planning function for managers
Answer
  • True
  • False

Question 25

Question
Once a solution to a problem is implemented in a company, a manager should avoid changing the solution even if evidence suggests it is not working well
Answer
  • True
  • False

Question 26

Question
Employees will be most successful when they move into a management position if
Answer
  • they have worked for a poor supervisor so they know what not to do
  • they begin work as a supervisor before receiving training
  • they have the chance to try supervision before making a final decision
  • all the responses

Question 27

Question
Which of the following is most likely to perform all the management functions?
Answer
  • a small business owner
  • the top executive of a multinational corporation
  • middle manager
  • all of the responses

Question 28

Question
A top-level manager who spends most of his or her time on management functions is
Answer
  • an executive
  • a mid-manager
  • a supervisor
  • a team leader

Question 29

Question
The type of manager who works most directly with employees on a daily basis is
Answer
  • an executive
  • a mid-manager
  • a supervisor
  • none of the responses

Question 30

Question
Which of the following is NOT one of the common responsibilities of supervisors?
Answer
  • communicating goals and directions
  • motivating employees to work effectively
  • keeeping management informed of employee ideas and concerns
  • developing long-range plans for the organization

Question 31

Question
Which of the following activities of supervisors relates most directly to quality control
Answer
  • developing work schedules
  • developing and checking stadards
  • using effective listening skills
  • setting priorities so that the most important work gets done

Question 32

Question
The effectiveness of a supervisor's job is determined by which factor?
Answer
  • the quality of the work of the supervised employees
  • the efficient use of the company's resources
  • the satisfaction of the supervisor's employees
  • all of the responses

Question 33

Question
To manage time efficiently, supervisors must be able to
Answer
  • determine the work to be done
  • set priorities for the most important work
  • ensure that the work is completed properly and on time
  • all the responses

Question 34

Question
A difficult situation requiring a solution is
Answer
  • a problem
  • a sympton
  • a standard
  • an alternative

Question 35

Question
Which of the follwoing steps in problem solving are in the correct order
Answer
  • analyze solutions, identify the problem
  • determine possible solutions, identify the problem
  • analyze solutions, select the best solution
  • all of the responses

Question 36

Question
Which of the following would NOT be appropriate in selecting the solution to be implemented to solve an important problem?
Answer
  • take time rather than make a quick decision
  • involve others to help with the decision
  • select the least expensive solution
  • all the responses

Question 37

Question
Analyzing the solutions involves
Answer
  • brainstorming ideas
  • listing advantages and disadvantages
  • determining symptoms
  • identifying the problem
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