Demand management and customer service


Mind Map on Demand management and customer service, created by Sonaly Verdin on 01/03/2017.
Sonaly Verdin
Mind Map by Sonaly Verdin, updated more than 1 year ago
Sonaly Verdin
Created by Sonaly Verdin over 7 years ago

Resource summary

Demand management and customer service
  1. Inbound-to-operations logistics systems
    1. Activities and process that procede and facilitate value-adding activities.
    2. Demand management
      1. Focus efforts to estimate and manage customer's demand, with the intention of using this information to shape operating decisions.
      2. Supply-Demand Misalignment
        1. Forecasting
          1. Amount of product that will be purchased by consumers.
            1. Long-term forecasts
              1. Midrange forecasts
                1. Short-term forecasts
              2. Collaborative Planning, Forecasting and Replenishment
                1. Order Fulfillment
                  1. Information sharing
                    1. Decision making
                      1. Performance measures
                        1. Technology
                        2. Order-Management System
                          1. Receive order
                            1. Enter order
                              1. Check credit
                              2. Order cycle
                                1. 1. Order Placement
                                  1. 2. Order processing
                                    1. 3. Order Preparation
                                      1. 4. Order Shipment
                                      2. Customer Service
                                        1. Customer Service as an activity
                                          1. Customer Service as performance measures
                                            1. Customer Service as a philosophy
                                            2. Elements of Customer Service
                                              1. Time
                                                1. Dependability
                                                  1. Communications
                                                      1. Convenience

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