Customer Service in the Hospitality Sector

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Slide Set on Customer Service in the Hospitality Sector, created by Jacob Lee on 01/09/2017.
Jacob Lee
Slide Set by Jacob Lee , updated more than 1 year ago
Jacob Lee
Created by Jacob Lee almost 7 years ago
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Slide 1

Slide 2

    Judge The Customer's Needs
    It is very important to judge the needs of your customers without their asking.   For example, if a family staying at your hotel has children then you should provide them children supplies without a need of them asking.   Another example could be to provide a customer in a wheelchair an accessible room without them needing to ask.   This will help the customers to feel more welcome in your establishment.

Slide 3

    Improve Customer Loyalty
    Customer service should go the extra mile to ensure that customers are happy and well taken care of. Remember that a satisfied customer is a loyal customer. Customers are a vital part of the business in the hospitality industry.

Slide 4

    On Time Services
    Time is the key to success in the hospitality sector. If you aren’t able to provide on-time services to your customers then this will hurt your business. ​​​​​​​ Give individual priority to each customer. If you set customer satisfaction as your basic priority then you will be able to develop a loyal customer base.
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