Handling Money


Best Practice in Customer Service Slide Set on Handling Money, created by Antonia Blankenberg on 25/07/2017.
Antonia Blankenberg
Slide Set by Antonia Blankenberg, updated more than 1 year ago
Antonia Blankenberg
Created by Antonia Blankenberg almost 7 years ago

Resource summary

Slide 1

    Using the tills:
    Items are scanned by swiping the product's barcode across the integrated barcode scanner. For items that don't feature a barcode, such as those items charged by weight, users must enter this information manually.   Once all items are scanned, the user should then select a 'sub-total' option which allows the register to calculate the total cost of the transaction. This will be displayed on the screen.   If the customer wishes to pay by cash, you select the 'cash' option on the touch screen and manually enter the amount of cash provided, pressing 'sale'. By doing so, the secure cash draw will automatically open, allowing you to provide change (the amount of which will also be displayed on the monitor). A receipt will then be printed for the customer.   If the customer wishes to pay by credit or debit card, they may then enter their card and PIN number into a card terminal linked to the till.

Slide 2

    In the Event of a Robbery:
    Staff should co-operate with the criminal(s) and avoid sudden or unexpected movements, which the latter may misconstrue as an alert signal.   Activate any alarm system only if it is safe to do so.   Don't try to overpower an armed robber, as there may be others whom you have not seen.   Look for unusual features on the thief (gait, scars, tattoos, earrings etc.) and try and make a mental note of the description of the them so they can be identified later.

Slide 3

    After a Robbery:
    Contact made by the culprits with all surfaces may leave microscopic evidence behind. This may be fingerprints, cloth fibres, and soil residue. Most probably it will be invisible to the naked eye. It is therefore vital that no cross-contamination takes place by people touching or interfering with the crime scene. Preservation is best achieved by closing the premises and cordoning off the area the culprits have entered.   A short written account of all that occurred should be made. Descriptions of the culprits, car registrations and names of customers who may have been present during the robbery should be recorded. This can later be invaluable if a witness is challenged about the accuracy of his or her observations in any subsequent court case.   Ideally, all customers should remain on the premises until the police arrive to commence investigations, though this is not always possible. 
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