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Description

Oficial mapa 1

Mind Map by Laura Fatima Andrade Aguilar, updated 2 months ago

	Created by Laura Fatima Andrade Aguilar 2 months ago

Resource summary

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SERVICIO AL CLIENTE
1. Características
  1. Por su naturaleza es intangible
  2. Se anticipa a las necesidades del cliente
  3. Es proactiva , se anticipa al conflicto del cliente
2. Elementos
  1. Contacto cara a cara
  2. Contacto telefónico
  3. Contacto telefónico
  4. Comunicación por corre , etc
3. Importancia
  1. Un buen servicio genera
    1. Clientes
    2. Ventas
    3. Credibilidad

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