Quality management and
beyond: the current situation
and future perspectives.
Part I. quality management.
Quality management is a business practice that may have a positive influence on firm performance.
• Benefits of the iso standard
Efficiency.
Improved customer satisfaction.
Improved systematization.
Cost effectiveness.
Improved employee results.
Market share
Sales and sales growth
Improvement of the quality of the product/service
Improvement of competitive position
Exports
Improved relationships with suppliers
Better relationships with authorities and other stakeholders
A review of the literature shows the most common quality management practices identified are the
following.
people management
for example, involvement, training and teams
information and analysis
quality data, measurement, statistical process control, feedback and
benchmarking, as factors linked to the management of information for
decision making
customer focus
issues related to customer relationships
leadership
concerning top management commitment
The most common effects of quality management on performance can be expressed through the following
variables:
Quality performance
customer satisfaction, people results, percentage of defects, cost of quality,
product quality, on-time delivery, and productivity.
Financial performance
accounting profitability (return on assets, return on shares and
return on sales), growth and stock market return.
Effects of quality on environmental management and social responsibility
Quality management practices facilitate management development environmental
Environmental management
Implementation of ISO 10001
Sections 1-3. Scope of application, regulatory references and terms and definitions
Section 4. Guiding principles
Section 5. Framework of the Code
Section 6. Planning, design and development
Section 7. Implementation
Section 8. Maintenance and improvement
The development of quality management practices contribute to the development of environmental
and social practices