3087979
Description
Mind Map by megan.coles2, updated more than 1 year ago
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Created by megan.coles2
over 9 years ago
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Customer Service
- Personal Presentation
- Neat and tidy hair, minimal jewellery
- Neat and tidy hair, minimal jewellery
- Communication
- Listening, helpful, being
polite, attitude, tone of
voice,
clarification/verifying the
message
- Listening, helpful, being
polite, attitude, tone of
voice,
clarification/verifying the
message
- Body Language
- Eye contact,
demeanour, Facial
expressions, tone
office, attentive,
posture
- Eye contact,
demeanour, Facial
expressions, tone
office, attentive,
posture
- Complaints
- Resolution, problem solving,
feedback, stay neutral, keep
calm, demonstrate empathy
- Resolution, problem solving,
feedback, stay neutral, keep
calm, demonstrate empathy
- Cultural Awareness
- Language barriers, eye contact,
age, language (choice of words),
sensitive to other religions
- Language barriers, eye contact,
age, language (choice of words),
sensitive to other religions
- Legislation
- Organisational
policies, privacy act,
financial services
act, WWCC
- Organisational
policies, privacy act,
financial services
act, WWCC
- Different methods of interactions
- Face to face,
telephone, email, live
chat
- Face to face,
telephone, email, live
chat
Media attachments
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