CMIS 351 Lesson 2: Business Process and Decision Making

Question	Answer
Components of business process	1. activities 2. resources 3. facilities 4. information
What is information?	-knowledge derived from data -data presented in meaningful context -data processed by summing, ordering, averaging, grouping, comparing, etc. -difference that makes a difference
Role of information in business processes	-business processes generate info -info lets us know when we need to make payments for goods and services -info helps us keep track of deliveries -info keeps inventory up to date -info manages business processes
How IS supports decision making	-data are important part of IS -data can be transformed into info -info important starting point for decision making -IS support decision making by providing info (raw material)
Decision making steps	1. intelligence gathering 2. alternatives formulation 3. choice 4. implementation 5. review
Decisions making levels	1. operational: day to day activities 2. managerial: allocation and use of resources 3. strategic: broader-scope, organizational issues
Decision making structures	1. structured: formalized and accepted method 2. unstructured: no agreed-on method

Resource summary

	Created by Adriana Vincelli-Joma almost 5 years ago