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Hardware Support Exam Ch 19, 20, 21

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Hardware Support Exam Ch 19, 20, 21 Mike Haine's class University of Akron
Anthony Schulmeister
Quiz by Anthony Schulmeister, updated more than 1 year ago
Anthony Schulmeister
Created by Anthony Schulmeister almost 9 years ago
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Question 1

Question
Notebooks use the same technology as desktops except they use less power and take up less space.
Answer
  • True
  • False

Question 2

Question
Notebook computer cases tend to be similar to one another, and components in notebook systems tend to be interchangeable among manufacturers.
Answer
  • True
  • False

Question 3

Question
In a notebook, replacing the motherboard probably means you’ll need to fully disassemble the entire notebook except the LCD assembly.
Answer
  • True
  • False

Question 4

Question
Sometimes, a notebook LCD panel, including the entire cover and hinges, is considered a single field replaceable unit, and sometimes components within the LCD assembly are considered an FRU.
Answer
  • True
  • False

Question 5

Question
A all-in-one computer uses the same size components as desktop computers and components like the motherboard can be replaced with any off-the-shelf component.
Answer
  • True
  • False

Question 6

Question
Which of the following is true about notebooks, netbooks, and all-in-one computers?
Answer
  • all-in-one computers have the computer case and keyboard built together
  • a tablet PC is just another name for a notebook computer
  • notebooks are always less powerful than desktops
  • netbooks have fewer features than notebooks

Question 7

Question
Which type of port is NOT likely to be seen on newer notebook computers?
Answer
  • SD card slot
  • dial-up modem
  • Ethernet
  • HDMI

Question 8

Question
Which of the following is a reason notebooks and notebook parts typically cost more than comparable desktop PCs and components?
Answer
  • they are faster
  • they are more compact
  • they use more power
  • parts are more generic

Question 9

Question
Which of the following is NOT true about notebook computers?
Answer
  • different models have unique cases
  • components tend to not be interchangeable
  • on all models, the hard drive is always in the same place
  • they use less power than desktops

Question 10

Question
Which of the following is true about notebook computer software?
Answer
  • the OS is preinstalled at the factory
  • they use a standard version of the OS
  • you can buy off-the-shelf diagnostic software
  • no drivers are required for notebook devices

Question 11

Question
Where are you likely to find a copy of the OS build, diagnostic software, and preinstalled applications on a notebook computer if you need to restore the system to its factory state?
Answer
  • on an SD card that comes with the notebook
  • in a recovery partition on the hard drive
  • from a removable drive you order from the manufacturer
  • by special-ordering a new C: drive from the manufacturer

Question 12

Question
Which of the following is NOT among the guidelines for handling and caring for a notebook computer?
Answer
  • don’t hold a notebook by the lid
  • make sure the network location is Public before connecting to the Internet
  • don’t leave a notebook in a cold or hot car
  • when traveling, pack the notebook tightly in a suitcase, between soft clothing

Question 13

Question
Which of the following is NOT a typical button or key combination function on a notebook computer?
Answer
  • screen brightness
  • CPU speed
  • dual displays
  • Wi-Fi on/off

Question 14

Question
Which PCMCIA standard uses the 32-bit PCI bus standards and has a bumpy strip on the edge?
Answer
  • PC Card
  • CardBus
  • ExpressCard
  • NoteCard

Question 15

Question
Which ACPI power-saving state turns off the processor, hard drive, and monitor, but leaves all other devices on?
Answer
  • S4
  • S3
  • S2
  • S1

Question 16

Question
Under what circumstance should you always return a notebook to the manufacturer?
Answer
  • for serious repairs and it is under warranty
  • when you want to add memory
  • if you need to replace the hard drive
  • to use an external device in place of the failed component

Question 17

Question
Which of the following is NOT a recommended action you should take before replacing or upgrading a component in a notebook?
Answer
  • connect it to a port replicator, if available
  • back up data if the computer is working
  • remove cards and disconnect external devices
  • remove the battery and unplug the AC adapter

Question 18

Question
Which type of memory are you likely to find in today’s laptops?
Answer
  • DDR3 RIMMs
  • DDR2 SIMMS
  • DDR3 SO-DIMMS
  • Rambus SIMMs

Question 19

Question
Which type of hard drive is most likely found in a notebook computer?
Answer
  • 5.25” FD
  • 3.5” PATA
  • 1” IDE
  • 2.5” SATA

Question 20

Question
Which of the following is NOT true about working on a notebook computer in general?
Answer
  • you should follow the same ESD precautions as on desktops
  • once you’ve learned to service one, it’s the same for all notebooks
  • you need different tools than you need for desktop maintenance
  • on newer notebooks, hard drive replacement is fairly easy

Question 21

Question
Which of the following is true about expansion cards in a notebook computer?
Answer
  • most use standard PCI Express slots but not PCI slots
  • Mini PCI Express cards are bigger than Mini PCI cards
  • you may be able to replace an expansion card without extensive disassembly
  • all Wi-Fi cards are built-in and cannot be replaced

Question 22

Question
Which of the following is true about replacing the processor on a notebook computer?
Answer
  • notebook processors don’t need thermal compound
  • you’ll need a soldering iron for most notebooks
  • notebook processors will typically have a heatsink and fan
  • the same sockets are used by most desktop computers

Question 23

Question
What is a fast way to determine if the problem is with the LCD panel or the video controller on a notebook computer?
Answer
  • connect it to an external monitor
  • replace the video card with a known good one
  • replace the LCD panel with a known good one
  • connect the LCD panel to another working notebook

Question 24

Question
What might be a simple solution for a user having a login problem on a notebook computer when the user is certain she is entering the correct username and password?
Answer
  • the keyboard is damaged and needs to be replaced
  • NumLock is on, make sure it is turned off
  • the trackpad is causing incorrect characters to be entered
  • the LCD panel is displaying the wrong login data

Question 25

Question
Which of the following is NOT a consideration for a flickering or dim video display?
Answer
  • verify Windows settings
  • adjust the LCD brightness
  • adjust the refresh rate
  • no drivers are installed

Question 26

Question
You usually install an OS on a mobile device using a USB device or SD-card
Answer
  • True
  • False

Question 27

Question
The Android OS is based on Linux
Answer
  • True
  • False

Question 28

Question
iOS was developed by and continues to be maintained by a consortium of companies
Answer
  • True
  • False

Question 29

Question
A setting called airplane mode lowers the output power of the Wi-Fi and Bluetooth antennas allowing these networks to function, but at a reduced range.
Answer
  • True
  • False

Question 30

Question
VMs running under a Type 1 hypervisor are isolated from each other
Answer
  • True
  • False

Question 31

Question
Which of the following is based on open source code?
Answer
  • Android
  • Blackberry
  • Windows Phone
  • iOS

Question 32

Question
Which company acquired Android code in 2005 and has a leadership role in its development?
Answer
  • Apple
  • Symbian
  • Google
  • Yahoo

Question 33

Question
What must you do before using a new iPad or iPod touch?
Answer
  • register it
  • activate it
  • install iOS on it
  • install iTunes on it

Question 34

Question
What does jailbreaking do?
Answer
  • Allows you to download games for free from Google Play
  • Allows you download music for free from iTunes
  • give you administrative privileges to Android
  • give you root privileges to iOS

Question 35

Question
Which of the following is a screen that uses electrodes that sense the conductive properties of skin?
Answer
  • dual-touch screen
  • capacitive touch screen
  • pressure-sensing screen
  • resistive touch screen

Question 36

Question
If you want to be able to wear gloves while using a smart phone, which screen technology will work?
Answer
  • capacitive touch screen
  • iPod touch screen
  • resistive touch screen
  • retina display touch screen

Question 37

Question
A SIM card is used for which of the following?
Answer
  • holding data related to your cellular carrier
  • holding your iTunes music information
  • controlling the sensitivity of your touch screen
  • backing up your data and applications

Question 38

Question
Which type of device is most likely to have a slot for an SD card?
Answer
  • iPod Touch
  • Android smart phone
  • iPhone
  • iPad

Question 39

Question
What is the accelerometer used for in mobile devices?
Answer
  • adjusting the screen orientation
  • geotracking
  • synchronizing data
  • locating the nearest cell tower

Question 40

Question
Which component on a smart phone requires pairing with another device?
Answer
  • GPS
  • WiFi
  • Bluetooth
  • SIM card

Question 41

Question
Which of the following is NOT a function provided by iTunes for iOS devices?
Answer
  • sync data to your computer
  • install iOS updates
  • back up data on Apple web sites
  • restore from backup

Question 42

Question
What should you configure on an iOS device if you want your data erased after ten failed logon attempts?
Answer
  • Lock Screen
  • Remote Wipe
  • iOS Locator
  • Passcode Lock

Question 43

Question
What can you do if you want to obtain administrator privileges to an Android device?
Answer
  • delete the normal user account
  • logon as Admin
  • root the device
  • reboot into recovery mode

Question 44

Question
Which type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?
Answer
  • server-side
  • client-side
  • fat-client
  • type-2

Question 45

Question
The delegation of server-side virtualization to a third party is referred to as which of the following?
Answer
  • zero client infrastructure
  • cloud computing
  • presentation virtualization
  • App-V

Question 46

Question
Which of the following is true of a Type 1 hypervisor?
Answer
  • typically used on desktops and laptops
  • VirtualBox is an example
  • called bare-metal hypervisor
  • installs as an application

Question 47

Question
For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.
Answer
  • True
  • False

Question 48

Question
The developing, transferring, fusing, and cleaning steps of the laser printing process use the printer components that undergo the most wear
Answer
  • True
  • False

Question 49

Question
Laser printers automatically calibrate themselves periodically
Answer
  • True
  • False

Question 50

Question
If a user complains that a printer is not printing, the problem always lies with the printer itself.
Answer
  • True
  • False

Question 51

Question
If loose toner comes out with your printout, the fuser is not reaching the proper temperature and professional service is required.
Answer
  • True
  • False

Question 52

Question
____ printers work by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning.
Answer
  • Inkjet
  • Thermal
  • Dye-sublimation
  • Laser

Question 53

Question
A laser printer can produce better-quality printouts than a dot matrix printer, even when printing at the same dpi, because it can vary the size of the dots it prints, creating a sharp, clear image using a technology called ____.
Answer
  • REt
  • REx
  • VART
  • eRT

Question 54

Question
____ printers tend to smudge on inexpensive paper, and they are slower than laser printers.
Answer
  • Laser
  • Dye-sublimation
  • Thermal
  • Inkjet

Question 55

Question
____ transfer printers use a ribbon that contains wax-based ink.
Answer
  • Inkjet
  • Laser
  • Thermal
  • Dye-sublimation

Question 56

Question
How is a network printer identified on the network?
Answer
  • by its MAC address
  • by its IP address
  • by the manufacturer name
  • by a 16-bit built-in identifier

Question 57

Question
Automatically printing on both sides of the page is called ____ printing.
Answer
  • duplex
  • simplex
  • duo
  • complex

Question 58

Question
A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.
Answer
  • network
  • shared
  • remote
  • local

Question 59

Question
A dedicated device or computer called a print ____ can control several printers connected to a network.
Answer
  • queue
  • server
  • manager
  • client

Question 60

Question
When you print to the Microsoft XPS Document Writer printer, it creates a(n) ____ file.
Answer
  • .xps
  • .pdf
  • xml
  • .doc

Question 61

Question
To know the IP address of a network printer, direct the printer to print a ____ page.
Answer
  • consumables
  • configuration
  • menu map
  • device

Question 62

Question
____ is a language used to communicate how a page is to print and was developed by Adobe Systems.
Answer
  • PCL
  • JCL
  • PostScript
  • GDI

Question 63

Question
What is the process called when Windows receives a print job from an application and places the job in a print queue?
Answer
  • banking
  • spooling
  • storing
  • pooling

Question 64

Question
What is the first thing you should do to get toner dust off your clothes?
Answer
  • clean immediately with hot water
  • use a hot hair dryer to blow it off
  • throw the clothes in the dryer set on high heat
  • use a can of compressed air to blow off the toner

Question 65

Question
Which of the following is true regarding cleaning a printer?
Answer
  • for best results, use ammonia-based cleaners
  • use compressed air to blow out loose toner
  • wipe the rollers on a laser printer with a dry cloth
  • use an antistatic vacuum cleaner to pick up toner

Question 66

Question
How do you know if a printer needs routine maintenance?
Answer
  • the number of days since the last maintenance
  • the printer stops working if the maintenance period has expired
  • the number of pages the printer has printed since the last maintenance
  • the LED display shows the number of days before maintenance is required

Question 67

Question
Before replacing an image drum, what should you do first?
Answer
  • unplug it and allow the printer to cool down
  • send several test pages to the printer right before replacing the drum
  • empty the paper tray
  • reset the printer to factory defaults

Question 68

Question
What can you do to improve a printer’s performance?
Answer
  • replace the CPU
  • increase the memory
  • install a larger paper tray
  • replace the toner cartridge

Question 69

Question
Which of the following is a program embedded in firmware that manages print jobs?
Answer
  • print spooler
  • print server
  • printer cache
  • printer proxy

Question 70

Question
Which of the following should you check to verify the port a printer is using is enabled and working?
Answer
  • Print logger
  • System Monitor
  • Resource Monitor
  • Device Manager

Question 71

Question
What tool can you use to stop and restart the Windows print spooler?
Answer
  • Service console
  • Task Manager
  • Performance Monitor
  • MSConfig
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