2403832
Description
Question 1
Question
If a customer posts a complaint on social media, within what time would the majority of people expect a response?
Answer
-
15-30 mins
-
within an hour
-
within 1 working day
Question 2
Question
What is the best description of 'showrooming' ?
Answer
-
Having an interactive view of your shop on-line
-
The idea that people can view products on-line and collect them in store
-
The trend of customers looking at an item in your shop while also browsing and comparing those same items on-line (on a mobile phone or tablet) eg for price comparisons or reviews.
Question 3
Question
By 2017, roughly what proportion of retail sales are predicted to be on-line?
Answer
-
20-40%
-
40-60%
-
60-80%
Question 4
Question
Which of the following would be the best way to utilise a click and collect transaction?
Answer
-
Ensure they are dealt with as quickly as possible, with the minimum of interaction
-
Aim to get involved with the customer in an attempt to sell add-on products
-
Aim to make the transaction last longer to try and keep the customer in store.
Question 5
Question
How staff and management interact with our brands social media can have an effect on our own store's image.
Answer
- True
- False
Question 6
Question
If I order an item on Halfords on-line, how quickly can I expect it to be ready to collect in store?
Answer
-
Next Day from 1pm
-
Two days later from 1pm
-
3 working days later from 1pm
1 comment
8 months ago
Hello, I am from CANADA, I want to testify to the general public how the great powers of Dr. Akereco restored my relationship after five months of loneliness, my ex-lover called me after my contact with Dr. Akereco said that he wanted us to come back and start a good home, now we are happily married. All thanks to Dr. Akereco for his wonderful spiritual help. You can contact him via email at drakerecospellcaster@gmail.com or his website: http://drakerecoproblemssolutionhome.website2.me or What’s-App: +2349077425515 if you have a similar problem or any solution you may need. Good Luck.
Want to create your own Quizzes for free with GoConqr? Learn more.