Communications

Communication is used to inform, advertise, encourage and entertain. OralVisual WrittenPictorial

Businesses need to limit poor communication.

E-mail Free to send Attachments can contain viruses Fax     Simple and limited training required Can runout of paper without noticing  Video Confrencing   Don’t have to travel If hardware breaks for a participant, they cannot attend the ‘meeting’ Real-time messaging e.g. MSN, ICQ    Allows you to chat in ‘real time’ to other people who have IM Anyone can send you a message Telephone     Calls can be made 24/7 The person must be available to take the call Letters    Letter is the best media of exchanging information Costly

Business's need to have good vertical communication - the passing information up and down the Hierarchy. They also need to have good horizontal communication - the passing of information along the same level on the hierarchy. 

If there is good communication, workers will be informed about everything, they will be motivated to reach the goals, employees can answer customer queries, customers will feel satisfied, the work will be more productive because staff can complete tasks quicker and successfully, the staff feel successful and motivated, staff feel valued and less time is spent re-doing tasks.

Communication enables information to be passed through within a business. 

Can be:External (customers)Internal  (workers)Formal   (A record is kept)Informal  (2 employees to each other)

Business Meetings  Group Communication Chaired by a Manager Discuss Ideas Needs an Agenda and A chair person

Chair person Opens Meeting Over sees preparation of the Agenda Maintains accurate list of who is attending Takes the meeting through the agenda Gives each member the opportunity to share their view Draws meeting to a close Make sure everyone understands decisions 

Agenda List of what will be discussed Will be sent to all attending before the meeting starts Name of group attending Date/Time/Location Matters Arising Discussion Items Date of next meeting

Formal Record is kept Can be checked Charts, tables, diagrams, photos Difficult to change what's recorded

Informal 2 employees talk Used when management do not communicate effectively  Harmful and Inaccurate rumours

Verbal Most common Range from Casual conversation to formal meetings Allows people to give immediate responce

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