6884079
Description
Flashcards by Rachel Hunt , updated more than 1 year ago
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Created by Rachel Hunt
over 7 years ago
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| Question | Answer |
| Communications | refer to the transfer of information between people and organisations. |
| Communication medium | Refers to the actual method used to send the message or data. |
| Internal Communication | Used to communicate between staff in the same business |
| External Communication | Used to communicate with people outside the business, such as customers, suppliers, investors, government and the general public. |
| Communication Channels | The routes in an organisation through which information flows between people. |
| Upward Communication | refer to staff reporting up the chain of command to their supervisors and managers. |
| Downward Communication | Messages sent down the chain of command from managers to their subordinates. |
| Horizontal Communication | Travel between people of the same rank and authority in the chain of command. |
| Formal Communication | Passes through the approved channels of communication, such as memos, reports, formal meeting, noticeboards, etc. |
| Informal Communications | Refers to the informal network of communications that exists within every organisation and industry. |
| Business Meetings | Occur when two or more people get together to communicate with one another. |
| Chairperson | Responsible for the correct running of a meeting. |
| Agenda | Summary list of all the items to be dealt with at the meeting. |
| Quorum | The minimum number of people who must attend before an official meeting can begin. |
| Memos | Short written notes about one particular issue. |
| Reports | Written documents about a specific topic or issue and sent to a specific person or group. |
| Graphic design | Includes using computer software to make it easier for businesses to communicate information visually. |
| Data Protection Act 1988 | Requires that any organisation storing information on other people on computer or in manual files must ensure that the information is accurate and kept up to date. |
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