5481554
Description
Mind Map by Nafiza Ali, updated more than 1 year ago
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Created by Nafiza Ali
about 8 years ago
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Customer Satisfaction methods
- Promotions
- Buy one get one free
- 2 for the price on 1
- Rewards for customer loyalty
- Buy one get one free
- Customer service
- Excellent Product knowledge
- Helpful, freiendly and polite
- Deal effectively with
customer complaints and
compliments
- Refund/exchange policy
- Body language, tone of
voice and attitude
- Excellent Product knowledge
- Products/services
- Quality of products/servcies
- Price of products/services
- Brand of products
- Unique selling point (USP) ?
- Range of products
- Quality of products/servcies
- Meeting customer needs
- Market research
- Target audience
- Price sensitivity?
- Market research
- Monitoring and evaluating customer service
- Feedback cards
- Interviews
- Questionnaires
- Observations
- Response to feedback
- Feedback cards
- Employees
- Performance management
- Customer service training
- Rewards for good performance
- Monitoring performance
- Performance management
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