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3747453
Gerencia del servicio
Description
gerencia del servicio 1. Clientes 2.Servicio al cliente 3. La comunicación 4. Imagen de una empresa
No tags specified
julieth fonseca
janeth fonseca
karen alvarez
Mind Map by
Julieth Fonseca
, updated more than 1 year ago
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Created by
Julieth Fonseca
almost 9 years ago
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Resource summary
Gerencia del servicio
cliente
externo
impulsivos
basados en las necesidades
leales
clientes errantes
Interno
Ejecutivo
Comercial
operativo
según su comportamiento
visuales
auditivos
kinestesicos
Arrogantes
menticulosos
Urgentes
timidos
exagerado
parlanchines
malicioso
servicio al cliente
Atencion
Servicio
la comunicacion
como proceso: no es comunicar
como habilidad: no es comunicar
elementos de la comunicacion
receptor eficaz
emisor eficaz
mensaje perfecto
imagen de la empresa
imagen corporativa
las instalaciones
los empleados
Media attachments
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