HOTEL DEPARTMENTS

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HOTEL DEPARTEMENTS As an outsider when you look at a hotel, the operation appears to be pretty simple, selling of rooms and your favourite food and beverage. But, actually, the hotel is a highly complex operation where several departments function and interact to create a home away from home.

1-Front office / Front desk.

This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest.

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2-Housekeeping.

The housekeeping department is responsible for the cleanliness, maintenance, and aesthetic upkeep of rooms, public areas, back areas, and surroundings in a hotel.

Housekeeping (binary/octet-stream)

3-Food and Beverage Service.

This department looks after the service of food and drinks to guests. The Food which is made in the Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises. 

Food+And+Beverage (binary/octet-stream)

4-Kitchen or F&B productions.

All the food and beverages that are served to the hotel guest is prepared in the kitchen. Culinary preparation, as an art and science in the modern kitchen, required more than just a knowledge of food being prepared and the methods of preparation.

Kitchen (binary/octet-stream)

5-Engineering and Maintenance.

The engineering department is responsible for repairing and maintaining the plant and machinery, water treatment and distribution, boilers and water heating, sewage treatment, external and common area lighting, fountains and water features etc. Also, It looks after the maintenance of all the equipment, furniture and fixture installed in a hotel.

Maintenance (binary/octet-stream)

6-Accounts and credits department.

This department maintains all the financial transactions, handle a variety of important tasks. Such tasks often include invoicing customers, accounts receivable monitoring and collections, account reconciliations, payables processing, consolidation of multiple entities under common ownership, budgeting, periodic financial reporting as well as financial analysis.

Contabilidad (binary/octet-stream)

7-Security department.

The security department of a hotel is responsible for the overall security of the hotel building, in-house guests, visitors, day users, and employees of the hotel, and also their belongings.

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8-Human Resources department.

Human Resource department is responsible for the acquisition, utilisation, training, and development of the human resources of the hotel.

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9-Sales and Marketing department.

The major role of the sales and marketing department is to bring in business and also to increase the sales of the hotel’s products and services is the major task of the department.

Marketing1 (binary/octet-stream)

10-Purchase department,

The purchase department is responsible for procuring the inventories of all the departments of a hotel.

Purchase (binary/octet-stream)

11- Information Technology (IT) Systems.

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The Information Technology department is responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel/resort.

Caption: : Created by Peter Paul Maldonado Ayala