key terms organ. chap. 9

Question	Answer
stress	experience of opportunities and threats that people perceive as important and also perceive that they might not be able to handle them effectively
burnout	psychological, emotional, or physical exhaustion
stressor	source of stress
role conflict	struggle that occurs when tasks a person is expected to perform are at odds with each other
role ambiguity	uncertainty that occurs when employees are not sure what is expected of them and how they should perform their job
overload	having too many tasks to perform
underload	having too few tasks to perform
problem-focused coping	steps people take to deal directly with stress
emotion-focused coping	steps people take to deal with emotions and control their stressful feelings
time management	prioritising and estimating techniques that allow employee to identify the most important tasks
role negotiation	process through which employees actively try to change their roles in order to reduce role conflict, role ambiguity, and overload/underload
job rotation	assigning employees to diff. jobs on a regular basis
telecommuting	work arrangement that enables employees to work out of their homes regularly
organisational support	extent to which organisation cares about well-being of members, helps them with problems and treats them fairly
employee assistance programmes (EAPS)	company-sponsored programmes that provide employees with counselling and other kinds of professional help

Resource summary

	Created by Iris Freiberger over 5 years ago