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Lernfeld 2

Description

Flashcards on Lernfeld 2, created by Katrin Hoang on 22/10/2018.

Flashcards by Katrin Hoang, updated more than 1 year ago

	Created by Katrin Hoang over 5 years ago

Resource summary

Question	Answer
Phasen des Verkaufsgesprächs	Acht Phasen des Verkaufsgesprächs: 1 Kontaktaufnahme, 2 Bedarfsphase, 3 Angebotsphase, 4 Verkaufsargumentation, 5 Preisnennung und -argumentation, 6 Kundeneinwände entkräften, 7 Kaufabschluss, 8 Verabschiedung
Phase Gesprächsvorbereitung	Grundlagen der Kommunikation Warenwissen
Gestik	Bewegungen mit Kopf, Armen, Händen, Beinen

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