Question 1
Question
[ ? ] involves the hiring process from posting a job to negotiating a salary package.
Answer
-
Compensation
-
Retention
-
Training
-
Worker Protection
-
Staffing
Question 2
Question
[ ? ] includes anything the employee receives for his or her work.
Answer
-
Debt
-
Capital
-
Exemption
-
Compensation
-
Taxation
Question 3
Question
[ ? ] involves keeping and motivating employees to stay with the organization.
Answer
-
Selection
-
Recruitment
-
Retention
-
Worker Protection
-
Training
Question 4
Question
Allowing employees to set their own schedules results in the creation of [ ? ] schedules.
Answer
-
Fixed
-
Standardized
-
Flexible
-
Autonomous
-
Uniform
Question 5
Question
[ ? ] allows employees to work from home or a remote location for a specified period of time.
Answer
-
Offshoring
-
Telecommuting
-
Multitasking
-
Hotdesking
-
Cyberloafing
Question 6
Question
[ ? ] is a concept that examines the moral rights and wrongs of a certain situation.
Answer
-
Ethics
-
Goals
-
Beliefs
-
Biases
-
Ideas
Question 7
Question
[ ? ] refers to the number of employees who leave a company in a particular period of time.
Answer
-
Turnover
-
Retention Rate
-
Yield Ratio
-
Staffing Plan
-
Capital
Question 8
Question
[ ? ] refers to the concept of moving jobs overseas in order to contain costs.
Answer
-
Greenfield Venturing
-
Licensing
-
Franchising
-
Offshoring
-
Insourcing
Question 9
Question
[ ? ], a term used to describe lost productivity as a result of an employee using a work computer for personal reasons, is certainly another concern technology can create.
Answer
-
Hotdesking
-
Telecommuting
-
Cyberloafing
-
Coworking
-
Offshoring
Question 10
Question
A [ ? ] is an outline that explains the expected ethical behavior of employees.
Answer
-
Code of Ethics
-
Mission Statement
-
Statement of Interest
-
Statement of Regulations
-
Guiding Principle
Question 11
Question
Which of the following is TRUE regarding the organizational lifecycle?
Answer
-
Companies pass through the different stages of the lifecycle in a fixed order.
-
The organizational lifecycle does not incorporate the decline of organizations.
-
Introduction, growth, maturity, and decline are the stages of the lifecycle.
-
Manpower and capital requirements stay constant throughout the organizational lifecycle.
-
Once an organization is on the decline, recovery is not possible.
Question 12
Question
A [ ? ] is a detailed document that synthesizes information to determine how many people should be hired, when they should be hired, and what skills they should have.
Answer
-
Staffing Plan
-
Job Description
-
Retention Plan
-
SWOT Analysis
-
Task Analysis
Question 13
Question
The [ ? ] is an organization's way of doing things.
Answer
-
Organizational Lifecycle
-
Company Culture
-
Organizational Space
-
Company Structure
-
Company Resource
Question 14
Question
A career development review is used for the purpose of [ ? ].
Question 15
Question
An organization that hires people irrespective of their race, gender, sexual orientation, religion, background, and socioeconomic status - and has a set of policies in place to meet compliance standards - is an organization that supports [ ? ].
Answer
-
Uniformity
-
Power
-
Privilege
-
Diversity
-
Conformity
Question 16
Question
[ ? ] focus on inclusiveness, understanding, and respect, and also looks at unequal power in society.
Answer
-
Racism
-
Power
-
Multiculturalism
-
Privilege
-
Ageism
Question 17
Question
A system of advantages based on race, gender, and sexual orientation is called [ ? ].
Answer
-
Power and Privilege
-
Equal Opportunity
-
Equality of Outcome
-
Egalitarianism
-
Social Equality
Question 18
Question
[ ? ] refers to employment practices which may appear neutral but have a discriminatory effect on a protected group.
Answer
-
Retaliation
-
Reasonable Accomodation
-
Adverse Impact
-
Disparate Treatment
-
Reverse Discrimination
Question 19
Question
A(n) [ ? ] is a quality or attribute employers are allowed to consider when making decisions during the selection process.
Question 20
Question
The EEOC regulations require an employer to provide [ ? ] to an employee or applicant with a disability, unless this action would cause significant difficulty or expense for the employer.
Question 21
Question
[ ? ] is defined as a process that provides the organization with a pool of qualified job candidates from which to choose.
Answer
-
Budgeting
-
Attrition
-
Recruitment
-
Auditing
-
Downsizing
Question 22
Question
People who are already working for the company and meet the qualifications for the job position are called [ ? ].
Answer
-
Free Candidates
-
Informal Candidates
-
Bidding Candidates
-
Internal Candidates
-
Contingent Candidates
Question 23
Question
[ ? ] is a formal system developed to determine what tasks people actually perform in their jobs.
Answer
-
Job Design
-
Job Announcement
-
Job Analysis
-
Job Bidding
-
Job Rotation
Question 24
Question
[ ? ] is a drawback closely related to the use of referrals that involves a preference for hiring relatives of current employees.
Answer
-
Rationalism
-
Fraternalism
-
Nepotism
-
Atavism
-
Ageism
Question 25
Question
A type of recruitment strategy that involves a planned program to access potential candidates who are known to current employees is the [ ? ].
Answer
-
Campus Recruitment Program
-
Employee Referrals Program
-
Internet Recruiting Program
-
Event-Based Recruiting Program
-
External Recruitment Program
Question 26
Question
The [ ? ] process refers to the steps involved in choosing people who have the right qualifications to fill a current or future job opening.
Answer
-
Orientation
-
Recruitment
-
Selection
-
Training
-
Retention
Question 27
Question
Which of the following is a feature of a structured interview?
Answer
-
A set of standardized questions based on the job analysis
-
A set of open-ended questions with no clearly defined answers
-
A set of questions changed to match the specific applicant
-
A set of general questions for the candidate who leads the discussion
-
A set of questions chosen by the interviewee to learn about the job profile
Question 28
Question
A(n) [ ? ] is one where the candidate is given a sample scenario and is asked how he or she might deal with the situation.
Question 29
Question
A [ ? ] occurs when an interviewer becomes biased because of one positive or negative trait a candidate possesses.
Question 30
Question
[ ? ] is a type of bias that occurs when comparing one candidate to others.
Answer
-
Cultural Noise Bias
-
Contrast Bias
-
Nonverbal Behavior Bias
-
Recency Bias
-
Gut Feeling Bias
Question 31
Question
Following a [ ? ] is to pay the going rate for a particular job, within a particular market based on research and salary studies.
Question 32
Question
[ ? ] is defined as the process of determining the relative worth of jobs to determine pay structure.
Answer
-
Job Design
-
Job Specification
-
Job Enlargement
-
Job Enrichment
-
Job Evaluation
Question 33
Question
The process of setting the pay scale for specific jobs or types of jobs is called [ ? ].
Answer
-
Pay Grading
-
Delayering
-
Variable Pay System
-
Management Fit
-
Going Rate Model
Question 34
Question
The [ ? ] type of pay level model gives maximum flexibility for supervisors to pay what they think their subordinates should earn.
Answer
-
Management Fit
-
Broadbanding
-
Going Rate
-
Pay Grading
-
Delayering and Banding
Question 35
Question
The equity theory states that:
Answer
-
People will put in only as much work as they expect to receive in rewards.
-
People will evaluate their own satisfaction with their compensation/inputs by comparing it to others' compensation/inputs.
-
If high performance is followed by a reward, high performance is likely to happen in the future.
-
People will perform well only when their job-related skills are acknowledged and rewarded amply.
-
People are highly motivated to work in the absence of the pressure caused by variable pay systems.
Question 36
Question
The [ ? ] theory states that employees will put in as much work as they expect to receive.
Answer
-
Equity
-
Comparable Worth
-
Equal Pay
-
Reinforcement
-
Expectancy
Question 37
Question
The [ ? ] theory states that if high performance is followed by some reward, then it is more likely that the desired behavior will occur in the future.
Answer
-
Reinforcement
-
Equity
-
Expectancy
-
Comparable Worth
-
Equal Pay
Question 38
Question
Which of the following legal provisions established a minimum wage for jobs and other conditions for pay?
Answer
-
Equal Pay Act of 1963
-
Federal Unemployment Tax Act (FUTA)
-
Social Security Act of 1935
-
Fair Labor Standards Act (FLSA)
-
Federal Employees Compensation Act (FECA)
Question 39
Question
A [ ? ] is one in which the employee receives no base pay and entire pay is based on meeting sales goals.
Answer
-
Profit-Sharing Plan
-
Spot Bonus
-
Stock Option
-
Straight Commission Plan
-
Stock Ownership Plan
Question 40
Question
The minimum pay an employee receives is called [ ? ].
Question 41
Question
Losing an employee is called [ ? ].
Answer
-
Replacement
-
Turnover
-
Succession
-
Retention
-
Arbitration
Question 42
Question
When employees have no choice in their termination, it is called [ ? ] turnover.
Answer
-
Voluntary
-
Autonomous
-
Optional
-
Involuntary
-
Elective
Question 43
Question
[ ? ] outline the strategies that the organization will use to reduce turnover and address employee motivation.
Answer
-
Pension Plans
-
Health-Care Plans
-
Retention Plans
-
Staffing Plans
-
Rightsizing Plans
Question 44
Question
A set of systematic HR practices that create an environment where the employee has greater involvement and responsibility for the organization's success is referred to as the [ ? ].
Answer
-
High Performance Work Systems
-
Employee Referral Programs
-
Global Expansion Plans
-
Market Development Plans
-
Career Development Programs
Question 45
Question
The implication of Maslow's theory is that to motivate an employee, the provided opportunities for need satisfaction must target:
Answer
-
Only the basic and instinctual needs that everyone seeks to meet.
-
Higher order needs alone because they relate to growth.
-
All five types of needs that operate within any individual.
-
Those needs that have already been satisfied by the employee.
-
All needs except for social needs, as they are unrelated to work performance.
Question 46
Question
What was the term used by Herzberg for factors that satisfied the employees?
Answer
-
Satisfiers
-
Need Factors
-
Hygiene Factors
-
Withdrawawal Factors
-
Motivators
Question 47
Question
Company policy and salary are examples of [ ? ] factors.
Answer
-
Need
-
Hygiene
-
Satisfaction
-
Withdrawal
-
Motivational
Question 48
Question
Which of the following statements represents the Theory X view?
Answer
-
Most people want to make an effort at work.
-
People will apply self-control and self-direction in pursuit of company objectives.
-
People usually accept and actually welcome responsibility.
-
Most workers will use imagination and ingenuity in solving company problems.
-
The average person needs to be directed.
Question 49
Question
The belief that employees enjoy work, accept responsibility, and exercise self-direction is endorsed by [ ? ].
Question 50
Question
The stick approach utilizes [ ? ] to maximize employee performance.
Answer
-
Rewards
-
Monetary Incentives
-
Punitive Actions
-
Appraisals
-
Promotions
Question 51
Question
The first step in an effective employee training is the stage of [ ? ].
Answer
-
Mentoring
-
Orientation
-
External Training
-
Career Development
-
In-House Training
Question 52
Question
A(n) [ ? ] is a trusted, experienced advisor who has direct investment in the development of an employee.
Answer
-
Supervisee
-
Subordinate
-
Mentor
-
Apprentice
-
Mentee
Question 53
Question
A group of pilots attending a refresher course that will enable them to learn and assimilate new technological developments in aviation into their current flights is an example of a [ ? ] training program.
Answer
-
Professional
-
Quality
-
Team
-
Vestibule
-
Job Swap
Question 54
Question
[ ? ] is a process that empowers employees to improve decision making, problem solving, and interpersonal skills in order to achieve business results when working in groups.
Question 55
Question
Which of the following is TRUE of the brown bag lunch training?
Answer
-
It is aimed at creating a formal and structured environment suitable for training.
-
It is primarily conducted by the HR managers of an organization as it is the only time they have.
-
It is not used to impart any technical knowledge or skill as people prefer to relax during these sessions.
-
It is highly effective for team training activities as people come together in a relaxed atmosphere for these sessions.
-
Typically, these sessions guarantee very good attendance and interest from employees.
Question 56
Question
[ ? ] training is characterized by the use of technology to facilitate training.
Answer
-
On-The-Job
-
Web-Based
-
External
-
Vestibule
-
Cross
Question 57
Question
[ ? ] is a method for training in which two employees agree to change jobs for a period of time.
Answer
-
On-The-Job Coaching
-
Mentorship
-
Vestibule Training
-
Job Shadowing
-
Job Swapping
Question 58
Question
The level of training needs assessment that focuses on the specific tasks, skills, and abilities required to do the jobs within the organiztion is the level of [ ? ] assessment.
Answer
-
Individual
-
Occupational
-
Strategic
-
Organizational
-
Generic
Question 59
Question
Graphics, figures, and pictures are the appropriate ways to target the [ ? ] learner.
Answer
-
Kinesthetic
-
Auditory
-
Visual
-
Read/Write
-
Rote
Question 60
Question
[ ? ] involves a systematic movement of employees from job to job within an organization so they can gain a variety of experiences to prepare them for upward movement in the organization.
Answer
-
Job Shadowing
-
Apprenticeship
-
Mentorship
-
Job Rotation
-
External Training
Question 61
Question
[ ? ] communication occurs when the lower levels of an organization communicate with the higher levels of an organization.
Answer
-
Downward
-
Horizontal
-
Diagonal
-
Parallel
-
Upward
Question 62
Question
Communication occurring between people of the same level in an organization is called [ ? ] communication.
Answer
-
Upward
-
Downward
-
Parallel
-
Horizontal
-
Diagonal
Question 63
Question
A person with a driver style of communication primarily evaluates him- or herself by the:
Answer
-
Feedback from superiors.
-
Popularity he/she enjoys at the office.
-
Results he/she has achieved.
-
Praise from his/her colleagues.
-
Support his/her colleagues give.
Question 64
Question
In the [ ? ] communication style, we put the rights of others before our own, minimizing our own self worth.
Answer
-
Aggressive
-
Assertive
-
Driver
-
Passive-Aggressive
-
Passive
Question 65
Question
Casey, an HR manager, is known for communicating such that he stands up for his rights while maintaining respect for the rights of others he deals with. Casey has a(n) [ ? ] communication style.
Answer
-
Passive
-
Passive-Aggressive
-
Assertive
-
Driver
-
Aggressive
Question 66
Question
An aggressive communication style is marked by:
Answer
-
An apologetic and tentative voice.
-
Direct eye contact.
-
The violation of others' rights.
-
Strong feelings of inferiority.
-
The minimization of one's own self-worth.
Question 67
Question
A passive-aggressive person is likely to:
Answer
-
Respect the rights of others and themselves when communicating.
-
Be direct, but not insulting or offensive.
-
Express his/her negative feelings in an indirect way.
-
Give the rights of others more importance.
-
Give and receive respect from others.
Question 68
Question
[ ? ] listening occurs when we are focused on sharing our own point of view instead of listening to someone else.
Answer
-
Competitive
-
Active
-
Reflective
-
Passive
-
Passive-Aggressive
Question 69
Question
When we are interested in what the other person has to say and we are checking our understanding with the speaker, we are engaging in [ ? ] listening.
Answer
-
Passive
-
Combative
-
Selective
-
Active
-
Subjective
Question 70
Question
A manager uses a(n) [ ? ] style when his focus is on the task, but also on the person and the relationships required to get the task done.
Answer
-
Participatory
-
Directive
-
Autocratic
-
Authoritarian
-
Traditional
Question 71
Question
[ ? ] means an employer has fired or laid off an employee for illegal reasons, such as violation of antidiscrimination laws or violation of oral and/or written employee agreements.
Answer
-
Retaliatory Discharge
-
Wrongful Termination
-
Constructive Discharge
-
Wrongful Discharge
-
Adverse Action
Question 72
Question
A(n) [ ? ] interview is an interview used to make sure that an employee is fully aware of the discipline issue and to allow the employee the opportunity to explain his or her side of the story.
Answer
-
Investigative
-
Intake
-
Exit
-
Stress
-
Informational
Question 73
Question
The [ ? ] process involves a series of steps taking corrective action on nonperformance issues.
Answer
-
Employee Empowerment
-
Career Development
-
Implied Contract
-
Progressive Discipline
-
Criteria Development
Question 74
Question
When an employee chooses to leave the organization, it is termed as [ ? ].
Answer
-
Retaliation
-
Arbitration
-
Resignation
-
Mediation
-
Retention
Question 75
Question
[ ? ] occurs when any one of the exceptions to the employment-at-will principle can be proven by the employee.
Answer
-
Retaliatory Discharge
-
Constructive Discharge
-
Resignation
-
Wrongful Discharge
-
Wrongful Termination
Question 76
Question
A(n) [ ? ] is a systematic way to examine how well an employee is performing in his or her job.
Answer
-
Background Check
-
Performance Evaluation System
-
Employee Eligibility Verificaiton
-
Progressive Discipline Program
-
Employee Assistance Program
Question 77
Question
The [ ? ] is a way to appraise performance by using several sources to measure the employee's effectiveness.
Question 78
Question
The manner in which the members of the organization, managers and employees, consider the performance evaluation tool to be a valid measure of performance is measured by its [ ? ].
Answer
-
Specificity
-
Ambiguity
-
Reliability
-
Validity
-
Acceptability
Question 79
Question
Which of the following methods of determining performance looks at individual actions within a specific job?
Answer
-
Problem-Solving Method
-
Behavioral Method
-
Comparative Method
-
Trait Method
-
Time-Limited Method
Question 80
Question
An essay appraisal:
Answer
-
Ranks employees in a particular department based on their value to the manager or supervisor.
-
Includes answers provided by managers on the strengths, weaknesses, and specific examples of employee performance.
-
Determines the main performance dimensions of the job and rates employees along this established criteria.
-
Rates recorded examples of the employee's effective and ineffective behavior during the time period between evaluations.
-
Lists the personality traits required for the job and asks the source to rate the individual on each attribute.
Question 81
Question
A labor union is defined as:
Answer
-
The totality of many voluntary social relationships, civic and social organizations, and institutions that form the basis of a functioning society.
-
A distinct territorial subdivision for holding a separate election for one or more seats in a legislative body.
-
A congregation of legislators, administrators, and arbitrators in the administrative bureaucracy who control a state at a given time.
-
A collection of workers banding together to meet common goals, such as better pay, benefits, or promotion rules.
-
A formal meeting of the representatives of different nations, constituent states, independent organizations, or groups.
Question 82
Question
[ ? ] is an action in which another union goes on strike in sympathy for another union.
Answer
-
Secondary Boycott
-
Union Salting
-
Lockout
-
Slowdown
-
Union Busting
Question 83
Question
[ ? ] is a union strategy which encourages union supporters to apply for jobs in nonunion environments to actively work to unionize other employees when they are hired.
Answer
-
Secondary Boycott
-
Union Salting
-
Arbitration
-
Mediation
-
Union Busting
Question 84
Question
[ ? ] is the process of negotiations between the company and representatives of the union.
Answer
-
Grievance Process
-
Union Salting
-
Collective Bargaining
-
Checkoff Process
-
Union Busting
Question 85
Question
Wages are an example of a(n) [ ? ] bargaining topic.
Answer
-
Permissive
-
Optional
-
Mandatory
-
Illegal
-
Discriminatory
Question 86
Question
Almost all the 12,000 workers of an automobile factory gathered outside the plant and refused to work for five consecutive days. This strike, reflecting the union's opposition to the unfair clauses in the proposed union contract, began after negotiations on the mandatory issue of increase in wages failed. The workers were disappointed that the employer refused to meet their demand and responded to this bargaining impasse by initiating a(n) [ ? ].
Answer
-
Sympathy Strike
-
Lockout
-
Slowdown
-
Economic Strike
-
Jurisdictional Strike
Question 87
Question
The goal of a(n) [ ? ], which prevents workers from working, is to put pressure on the union to accept the contract.
Question 88
Question
Factory workers who are on a [ ? ] to protest are using legal ways to do so since they are using allotted time.
Answer
-
Sick-Out
-
Walk-Out
-
Wildcat Strike
-
Lockout
-
Slowdown
Question 89
Question
A union of 35,000 laborers of a shoe manufacturing factory has gone on strike to protest against poor working conditions. To show their support, workers of a garment factory went on strike. This is an example of a(n) [ ? ].
Answer
-
Jurisdictional Strike
-
Sympathy Strike
-
Lockout
-
Sick-Out Strike
-
Economic Strike
Question 90
Question
The first step in the grievance process is likely to involve:
Answer
-
Discussions with top senior executives to resolve the grievance.
-
Submission of a formal and written complaint about the grievance.
-
Discussion of the grievance with the manager, employee, and a union representative.
-
Presentation of the complaint to the company's union grievance committee.
-
Mediation or arbitration to discuss and resolve the grievance.
Question 91
Question
Which of the following organizations was set up in 1970 with the mission to ensure secure and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education, and assistance?
Answer
-
Centers for Disease Control and Prevention
-
Employee Benefits Security Administration
-
Social Security Administration
-
Occupational Safety and Health Administration
-
Old Age, Survivors, Disability, and Health Insurance Administration
Question 92
Question
Which of the following represents the first priority in the context of OSHA inspections?
Question 93
Question
[ ? ] is negative stress which does not produce positive feelings and can go on for a long time without relief.
Answer
-
Hyperstress
-
Yield Stress
-
Hypostress
-
Distress
-
Eustress
Question 94
Question
Chronic Stress is a type of stress marked by:
Answer
-
The lack of distress.
-
An excessive amount of positive stress.
-
The prolonged exposure to stress.
-
A short-term but highly stressful experience.
-
An optimum level of stress that is motivating and not distressing.
Question 95
Question
[ ? ] is defined as a tendency of individuals or groups to use persistent or repeated aggressive or unreasonable behavior against a co-worker or subordinate.
Answer
-
Hotdesking
-
Whistleblowing
-
Cyberloafing
-
Workplace Bullying
-
Coworking
Question 96
Question
[ ? ] is defined as use of the Internet or technology used to send text, which intended to hurt or embarrass another person.
Answer
-
Cyberbullying
-
Cyberloafing
-
Hotdesking
-
Whistleblowing
-
Identity Theft
Question 97
Question
[ ? ] is the process of helping employees make the transition to their home country.
Answer
-
Expatriation
-
Fraternization
-
Repatriation
-
Resistance
-
Ritualization
Question 98
Question
[ ? ] represent a component of culture that classifies things as good or bad within the society.
Answer
-
Theories
-
Symbols
-
Constructs
-
Policies
-
Values
Question 99
Question
A(n) [ ? ] market is one in which a product or service is sold only within the borders of that country.
Answer
-
International
-
Domestic
-
Transnational
-
Multinational
-
Global
Question 100
Question
[ ? ] occurs when a business relocates or moves some or part of its operations to another country.
Answer
-
Licensing
-
Offshoring
-
Franchising
-
Inshoring
-
Greenfield Venturing