2005085
Description
Quiz by Miles Milla, updated more than 1 year ago
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Created by Miles Milla
over 9 years ago
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Question 1
Question
How effective an organization is in the marketplace compared with other organizations that offer similar products or services
Answer
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Competitiveness
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Stragegy
Question 2
Question
Plans that determine the direction an organization takes in pursuing its goal.
Answer
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Strategy
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Productivity
Question 3
Question
What are the Business Goals?
Answer
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Better Quality
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Higher productivity
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Lower Cost
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The ability to quickly respond to customer needs
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Competitiveness
Question 4
Question
The effective use of resources
Answer
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Productivity
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Strategy
Question 5
Question
The ability and performance of an organization in the marketplace compared to other organizations that offer similar goods and services
Answer
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Competitiveness
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Strategy
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Productivity
Question 6
Question
Organization complete through some combinations of their marketing and operations functions
Answer
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Competitiveness
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Strategy
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Productivity
Question 7
Question
Minimum standards of acceptability for purchase
Answer
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Order qualifier
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Order winners
Question 8
Question
Allow products to be considered?
Answer
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Order Qualifier
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Order Winners
Question 9
Question
Create perception of being better than the competition and allow product to be purchased
Answer
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Order winners
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Order qualifiers
Question 10
Question
Are those purchasing criteria that customers perceive as minimum standards of acceptability for purchase. However, these may not be sufficient to get a customer to purchase from the organization.
Answer
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Order winners
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Order qualifiers
Question 11
Question
Are those purchasing criteria that cause the organization to be perceived as better than the competition
Answer
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Order winners
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Order qualifiers
Question 12
Question
How to achieve competitiveness?
Answer
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Identify consumer wants and or needs
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Pricing quality
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Advertising and promotion
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Inventory management
Question 13
Question
How to operations affect competitiveness?
Answer
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Cost, locations, Quality, Quick response, Flexibility, Inventory management, Supply chain management, Service, Managers and workers
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Cost, locations, Quality, Quick response, Flexibility, Inventory management, Supply chain management, Service, Managers and workers, Pricing and quality, Advertising and promotion
Question 14
Question
Four important operation questions?
Answer
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Cost?
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Quality?
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Time?
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Flexibility?
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Productivity?
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Pricing?
Question 15
Question
Easily switch production from one item to another
Answer
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Product Flexibility
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Time
Question 16
Question
Easily customize product/service to meet specific requirements of a customer
Answer
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Flexibility
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Time
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