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16500422
People Make Mistakes Quiz
Description
Quiz on People Make Mistakes Quiz, created by Elizabeth Poulin on 22/01/2019.
Quiz by
Elizabeth Poulin
, updated more than 1 year ago
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Created by
Elizabeth Poulin
over 5 years ago
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Resource summary
Question 1
Question
What does NOT indicate a good error message?
Answer
Written in complicated language
Tells the person what they did
Explains the problem
Shows an example
Question 2
Question
If people are doing a difficult task, then you need to raise the level of arousal.
Answer
True
False
Question 3
Question
Tunnel action is where you keep doing the same task over and over even though it isn’t working.
Answer
True
False
Question 4
Question
Some stress can actually help complete a task because it heightens awareness.
Answer
True
False
Question 5
Question
What is a Positive Consequence
Answer
Actions that have no effect on task completion
Actions that do not give the desired result but provide the user with information that helps them achieve an overall goal.
Actions that result in a dead end, undo a positive consequence, send the user back to a starting point, or result in action that can not be reversed.
Question 6
Question
You should try to fix nuetral consequence first when trouble shooting.
Answer
True
False
Question 7
Question
Which is an example of an Omission error?
Answer
When it comes time to enter the server for your email, you enter the wrong server name.
When you go to turn on your Wi-Fi you go to the drop down and select the network name even though you could just press the Wi-Fi on/off icon.
When setting up your email you only do the settings for your outgoing mail, not your incoming mail.
Question 8
Question
Motor-control Errors happen while using the controls of a device. For example accidentally swiping when you're trying to zoom in.
Answer
True
False
Question 9
Question
How are older adults more likely to complete a task?
Answer
Take more steps through the use of rigid exploration.
Use past knowledge.
Use meaningful hints from their actions.
Question 10
Question
James Reason wrote Human Error (1990) about the Swiss Cheese Model of Human Error.
Answer
True
False
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