8734339
Description
Mind Map by Lauren Mcguane, updated more than 1 year ago
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Created by Lauren Mcguane
over 7 years ago
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Protecting the consumer..
- Reasons for consumer protection
- unsafe or low quality goods
- overcharging and incorrect weights
- misleading advertisements
- slick sales methods
- unsafe or low quality goods
- consumer laws
- Sale of Goods and Supply of
Services Act 1980
- merchantable quality
- fit for their purpose
- as described
- correspond to sample
- suppliers of services must be qualified
- merchantable quality
- Consumer Protection Act 2007
- protects the consumers against false
or misleading claims about goods or
services
- forbids suppliers giving any misleading info about
- goods
- services
- price
- quality
- quality
- price
- services
- goods
- goods on sale must have been on
sale at the higher price for at 28
days in the previous 3 months
- forbidden to publish
any ad that is likely to
cause damage or injury
to the public
- protects the consumers against false
or misleading claims about goods or
services
- Sale of Goods and Supply of
Services Act 1980
- Food labels
- clear, legible and understood
- show name of food
- show actual selling price
- show use by sell by and
best before date
- clear, legible and understood
- Bar codes
- series of lines on goods
that allow computers to
identify products
- scanned at check outs
- less mistakes
- records stock
- series of lines on goods
that allow computers to
identify products
- Symbols
- symbols of quality
- it tells the buyer that the
good is of good quality
- symbols of quality
- Unit pricing
- shows the price per kilo/litre
- it enables a consumer to decide
what is the best value
- food labels must show the price per
kilo/litre rather than overall preice
- consumers can compare prices
the best prices per kilo/litre by
price over quantitiy
- shows the price per kilo/litre
- Consumer protection agencies
- Enterprise Ireland
- State organisation that sets
new standards for safety and
quality of new goods and
services and issues reports
- operates the National
Standards Authority of Ireland
(NSAI)
- State organisation that sets
new standards for safety and
quality of new goods and
services and issues reports
- Trade Associations
- suppliers of goods and services
are members of organisations
which lay down standards of
conduct for their members
- these associations try to settle
disputes between members and
customers
- E.g; Irish Travel Agents Association (ITTA
- E.g; Irish Travel Agents Association (ITTA
- suppliers of goods and services
are members of organisations
which lay down standards of
conduct for their members
- Office of the Director of Consumer Affairs
- enforces the Consumer act 1978
- publishes booklets
advising consumers
of their rights
- enforces the Consumer act 1978
- Small Claims Court
- deals with consumer
claims up to 4,000 euro
- handles claims
speedily~no
solicitors needed
- fee of fifteen euro
- need to settle dispute before
with seller before going to the
small claims court
- deals with consumer
claims up to 4,000 euro
- Consumer Association of Ireland
- voluntary body
- advises consumers
about goods and
services and laws
affecting them
- Consumer Choice magazine
- voluntary body
- Office of the Ombudsman
- investigates complaints by members of
the public against state organisations
- E.g government departments
- investigates complaints by members of
the public against state organisations
- Ombudsman for Credit Institutions
- deals with complaints against bank and buildings societies
- try to deal with dispute with the bank before you call upon the ombudsman
- deals with complaints against bank and buildings societies
- Insurance Ombudsman of Ireland
- deals with complaints against insurance companies
about overcharging and compensation payments
- deals with complaints against insurance companies
about overcharging and compensation payments
- the media
- Joe Duffy show
- highlights complaints
- embarrasses people into solving the problem
- Joe Duffy show
- Enterprise Ireland
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