Motivation and Resistance

Reasons for Resistance
1. Personal:
  1. self-interest, lack of trust, misunderstanding of change, low tolerance of change
2. Organisational
  1. Technical, political, cultural
1. Motivating Change
1. Creating Readiness
  1. sensitise orgs to change pressure
  2. reveal discrepencies
  3. convey positive change expectations
2. Overcoming resistance
  1. empathy & support
  2. communication
  3. participation & involvement
2. Creating a Vision
1. stable core ideology
2. constructing envisioned future
3. provides valued direction
3. Developing Political Support
1. assessing change agent's power
2. identifying key stakeholders
  1. different tools
3. influencing stakeholders
4. Managing Transition
1. creating plan for activites
2. commitment plannin
3. change management structures
4. learning
5. without this - difficultly functioning change
5. Sustaining Momentum
1. providing resources for change
2. developing new competencies & skills
3. reinforcing new behaviours
4. staying the course
Implications for Managers
1. Recognise gap between change announcement and employee reactions
2. Different people will progress at different rates/ways
3. Change managers need to experience it at the same time as employees
Readings
1. Kotter's 8 steps
2. Ford & Ford
  1. Resistance is good feedback

Resource summary

	Created by catriona.larkin almost 12 years ago