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541407
1.1. Approach alterations based on the clients' competences and behaviour
Description
Entry and Diagnosis - Consultant's approach alteration depending on the clients' good/wee competences and behaviour
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cmi level 7
Mind Map by
marko.ivanovic.n
, updated more than 1 year ago
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Created by
marko.ivanovic.n
over 10 years ago
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Resource summary
1.1. Approach alterations based on the clients' competences and behaviour
Effect it can have on the relationship?
Competences
Positioning who is master-slave 1.18
Client is not sure if the consultancy services are quality? 1.20 & 21
Types of clients 1.27
Customer
Client
Victim buyer
Knowledge transfers models 1.32-43
Expert model
Reflective practitioner
Critical model
Interpretive model
Behaviour
Criticism 1.29
Stay in control 1.30
Missing trust - they sell and ask more money 1.56 2.389 5.84
Define relationship 1.24 & 25
Types of relationships and impact on power and interaction2.391
Expert
Social Learning
Critical
Tools and techniques for positive relationship?
Don't show indifference 10.115
Building rapport
intro 10.116
Types of client 10.117-119
tips 13.210-2112
Relationship impact on the intervention?
Insecure - with their skills and with consultant overtaking reputation
Intro 6.3
Consultant's involvement in the company 10.71 -84
Bow-tie
One on many
Cotton-reel
Diamond team
Role of professionalism, ethics, confidentiality on the relationship?
Professionalism
Definition 11.1, 2
Skills 11.5
Ethics
Definition 5.85
What to implement? 5.91
Confidentiality
Customer expectation management?
Three consulting models 1.23 2.393 3.5
Expert
Doctor-patient
Process
Why it fails? 2.395, 398
Expert
Social learning = process
Intro 3.1
Personal Style is expected 9.35
Personal agenda 9.35 9.38
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