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ZOLO PG

Description

Zolo Workflow
dingtombing
Mind Map by dingtombing, updated more than 1 year ago
dingtombing
Created by dingtombing over 9 years ago
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Resource summary

ZOLO PG
  1. CUSTOMER
    1. Area
      1. Type of PG
        1. Flat/Room Male/Female/Couple
        2. Accommodation Preferences
          1. 1/2/3/4/5/6
          2. Amenities Required
            1. Fridge/AC/TV/Wi-Fi/Washing Machine, etc
            2. How to contact Zolo & PG
              1. Calls/Chat/Email/Justdial
            3. NON TECH
              1. OPERATIONS
                1. PG Identification
                  1. Primary Search
                    1. Web(justdial, etc)
                      1. Surfing
                        1. Intern
                        2. Walk-in (AM)
                          1. Referral/Calls(CS)
                            1. Area based (SAM)
                          2. PG Onboarding
                            1. Verification
                              1. Basic Parameter
                                1. Year of establishment, Room cleanliness(location based but with bare minimum standards), Willingness to join Zolo, Surroundings(subjective)
                              2. Photography
                                1. Specific Set > Check > Upload
                                2. Board
                                  1. Flex
                                    1. Light
                                    2. Contract Signing
                                      1. Website Listing
                                      2. PG Upgradation
                                        1. PG Audit
                                          1. Proper Maintenance
                                            1. Customer's Feedback
                                              1. Photograph
                                                1. Visual Inspection
                                                2. Good Relationship
                                                3. Revenue
                                                  1. Good Collection
                                                    1. No Colection Problem
                                                    2. PG Owner
                                                      1. Good Behaviour
                                                    3. Inventory Management
                                                      1. Kit Deliver
                                                        1. Sticker System (confirmation from CS)
                                                        2. Kit Accounting
                                                          1. Branding
                                                            1. Stationery
                                                            2. Invoicing Management
                                                              1. Customer Confirmation
                                                                1. PG Owner's Confirmation
                                                                  1. Invoice > Online/Offline
                                                                    1. Payment
                                                                      1. Online
                                                                        1. Offline
                                                                          1. Follow Up
                                                                            1. Confirmation
                                                                            2. Visit Collection
                                                                        2. Dispute Management
                                                                          1. Customer (kits dispute)
                                                                            1. Internal IT Device finance issue
                                                                              1. Accidents
                                                                                1. Mishaps at Zolo PG
                                                                                2. Field People Management
                                                                                  1. Training
                                                                                    1. Tool Kit
                                                                                      1. Video
                                                                                        1. PPT
                                                                                        2. Activity Allotment
                                                                                          1. Area Allotment
                                                                                            1. Weekly Agenda
                                                                                            2. Expansion Plan
                                                                                              1. Intern Hiring
                                                                                                1. Study of City
                                                                                              2. MARKETING
                                                                                                1. Offline
                                                                                                  1. Pamphlet, Kirana Stores, Chaiwala
                                                                                                  2. Online
                                                                                                    1. Social Media (Facebook, etc)
                                                                                                    2. Tie ups
                                                                                                      1. College/Corporate
                                                                                                    3. FINANCE
                                                                                                      1. Payment of Salaries
                                                                                                      2. HR
                                                                                                        1. Employer
                                                                                                          1. Vendor Document
                                                                                                          2. CUSTOMER SUPPORT
                                                                                                            1. Client Help
                                                                                                              1. PG Identifification
                                                                                                                1. Welcome Kit
                                                                                                                  1. Assisted Visit
                                                                                                                  2. Invoicing
                                                                                                                2. TECH
                                                                                                                  1. WEBSITE
                                                                                                                    1. Employee Management
                                                                                                                      1. Leave/Salary
                                                                                                                      2. Various Partnership
                                                                                                                        1. Requests
                                                                                                                          1. Operations/PG Owner/Customer/Corporate/Misc.
                                                                                                                          2. Monitoring
                                                                                                                            1. Customer Support
                                                                                                                              1. PG Login
                                                                                                                              2. APP
                                                                                                                                1. PG Owners
                                                                                                                                  1. Customer
                                                                                                                                    1. Operation
                                                                                                                                      1. Customer Support
                                                                                                                                        1. Invoicing
                                                                                                                                          1. Inventory
                                                                                                                                          2. TECH SUPPORT
                                                                                                                                            1. Internet
                                                                                                                                              1. Device Allotment
                                                                                                                                                1. Device Policy
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