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4755906
Tipos, Reglas y importancia del cliente
Description
Mind Map on Tipos, Reglas y importancia del cliente, created by jholiana16 on 05/03/2016.
Mind Map by
jholiana16
, updated more than 1 year ago
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Created by
jholiana16
over 8 years ago
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Resource summary
Tipos, Reglas y importancia del cliente
CLIENTES
personas
natural
jurídicas
bienes - servicios
TIPOS DE CLIENTES
actuales
según su grado de influencia social
Alta influencia
influencia regular
según su sastifacción
insastifechos
sastifechos
según el volumen de las compras
volumen alto
volumen promedio
según la frecuencia con la que compra
frecuentes
habituales
ocasional
potenciales
REGLAS PARA UNA BUENA ATECIÓN AL CLIENTE
1 -Prestar servicio de calidad
2- Escuchar al cliente
3- No discutir con el cliente
4- Emplear empatía
5- Hacer preguntas específicas
6- No hacer promesas falsa
7- hacer contacto visual con el cliente
IMPORTANCIA
Protagonista
demandas
futuros de la empresas
exitos en los negocios
acción comercial
comunicación
Media attachments
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