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3132562
CENTRO DE ATENCION A CLIENTES
Description
Mind Map on CENTRO DE ATENCION A CLIENTES, created by josenet.trf on 30/07/2015.
Mind Map by
josenet.trf
, updated more than 1 year ago
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Created by
josenet.trf
almost 9 years ago
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Resource summary
CENTRO DE ATENCION A CLIENTES
HELP DESK
Unidad organizacional que mantiene un punto de contacto con los clientes
Soporte
Gestión
Solución
Comunicación interpersonal
Infraestructra para el proceso
Help Desk
Call Center
Service Desk
Trato con el cliente
Número de referencia
Descripción
Usuario
Localidad
Correo Electrónico
Procedimientos de operación
Usuario
Tecnico
Evaluacion
Escala grafica de califaicación
Alternacia en la clasificación
Comparación de pares
Distribución forzada
Incidente critico
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