38492422
Description
Flashcards by aaron pawelek, updated more than 1 year ago
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Created by aaron pawelek
over 1 year ago
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| Question | Answer |
| "Hello, I ordered a limited edition item from your website a few days ago, but I received an email saying that it's no longer available. I was wondering if I could get a refund or an alternative item?" | "Hello, I apologize for the inconvenience. I understand that you received an email stating that the item you ordered is no longer available. I apologize for the shortage of stock and any frustration that it may have caused. May I have your order number, please?" |
| "Sure, it's 12345." | "Thank you, I have your order here in front of me. I can see that you ordered the limited edition item. I apologize again, but we are currently out of stock of that item and unfortunately it's not being restocked anymore. Can I offer you a full refund or a similar in-stock item at a discounted price as a gesture of goodwill?" |
| "I appreciate the offer, I would like to try the similar item at the discounted price." | "Great, I can offer you a 20% discount on the similar item. Is that okay?" |
| "That sounds good, thank you." | "You're welcome. I'll go ahead and process that for you now. You should receive the new item within a week. Is there anything else I can assist you with today?" |
| "No, that's everything. Thank you for your help and prompt resolution of this issue." | "You're welcome. I'm glad we could resolve this for you. I'll be sure to follow up via email to ensure your satisfaction with the new item." |
| "Sounds good, thank you again." | "Of course, have a great day!" |
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