120437
Description
Flashcards by helen_woolford, updated more than 1 year ago
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Created by helen_woolford
about 11 years ago
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| Question | Answer |
| What are the benefits of outsourcing? | Focus on core competency Reduction in costs reduction in head count improved accuracy flexibility and wider range of services access to global networks and superior technology improved service and quality reduced capital investment and increased cash flow |
| What is the ISO definition of stakeholders? | A person or group concerned with, affected by or perceived to be affected by an organisation |
| List the wide range of stakeholders involved in an organisation | Customers Staff Financiers Suppliers Regulators Society |
| What is BPR | Business Process re-engineering approach. This technique is used to ensure that the organisation has the most effective and efficient operations |
| Why are stakeholders and their expectations necessary? | To obtain the fullest picture of risks facing the organisation |
| What is most important about stakeholder dialogue? | It needs to be based on a mutual understanding of the objectives of the organisation |
| What information can be shared with stakeholders? | General information such as the strategy and vision for the organisation including the corporate profile and principle matters Financial information such as annual report and financial statements, and finance information for the past three years Corporate Governance and CSR such as compliance with the combined code of conduct, and any CSR policies Shareholder information such as analysis by size and constituent, and info on directors share dealings Relevant news and presentations, developments that might affect the share value |
| What are the advantages of an approach based on stakeholder expectations | Full and thorough validation of core processes Robust way of ensuring that dangers in balancing the various stakeholders expectations are recognised, analysed and minimised |
| What does to the scope of supply chain cover | Outsourcing of Operations Outsourcing of Facilities Management activities Outsourcing support services joint ventures Strategic partnerships |
| What are the advantages of strategic partnership | There will be less chance of disruption to supply Secure a market for its goods Long term contract |
| What are the disadvantages of strategic partnerships | Price is fixed and a better one might be available on the open market Could be dependent on only one customer |
| What is the ISO 28000 definition of a supply chain | A set of interconnected processes and resources that starts with the sourcing of raw materials and ends up with the delivery of products and services to end users. |
| What are the advantages of joint-ventures? | Control over the operations of the suppler Eliminates competitors Shares the risks |
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