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Question 1
Question
Management at the HOA MILLER foundation has decided that its Operations are to focus on technology and design. Which of the following best describes this strategic role of operations management?
Answer
-
Cost leadership
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Differentiation
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Outsourcing
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Supply chain management
Question 2
Question
With his van, an seller drops at workplace sites to sell the takeaway packages of sandwiches and cans of milks for lunches to workers and staff. In which industry is the seller operating?
Answer
-
Secondary
-
Tertiary
-
Quaternary
-
Quinary
Question 3
Question
In a large business, the team manager has decided that they focus on the innovation and design of products to meet the productive quality. Which key function does this decision influence directly to ?
Answer
-
Finance
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Marketing
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Human resources
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Research and development
Question 4
Question
HSC 2012-Q8
What would be the best strategy for a business to increase its gross profit?
Answer
-
Reduce fixed costs
-
Use cost centres
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Minimise expenses
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Use sale and leaseback
Question 5
Question
HSC 2012-Q10
Sam's job is to set goals for employees and give them feedback on achievement of their goals
What best describes this process?
Answer
-
Dispute resolution
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Job design
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Performance management
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Recruitment
Question 6
Question
Identify the following statement is TRUE or FALSE
Operations includes all those activities that are required to create goods and services and deliver them to market
Answer
- True
- False
Question 7
Question
Identify the following statement is TRUE or FALSE
Transformation involves changing and adding value to inputs
Answer
- True
- False
Question 8
Question
Identify the following statement is TRUE or FALSE
Through differentiation of operations a business can achieve a cost advantage
Answer
- True
- False
Question 9
Question
Identify the following statement is TRUE or FALSE
By changing location of operations a business can increase capacity
Answer
- True
- False
Question 10
Question
Identify the following statement is TRUE or FALSE
The operations manager must monitor and respond to the changing preferences of consumers
Answer
- True
- False
Question 11
Question
Identify the following statement is TRUE or FALSE
Services are an example of tangible products
Answer
- True
- False
Question 12
Question
Identify the following statement is TRUE or FALSE
The specialisation of the operations function requires interdependence with other key business functions
Answer
- True
- False
Question 13
Question
Identify the following statement is TRUE or FALSE
A cost leadership strategy will enable a business to achieve a higher profit margin
Answer
- True
- False
Question 14
Question
Identify the following statement is TRUE or FALSE
Once a business has achieved a competitive advantage through operations it is easy to maintain
Answer
- True
- False
Question 15
Question
Identify the following statement is TRUE or FALSE
Customised products have unique features to suit the precise preferences of a customer
Answer
- True
- False
Question 16
Question
What is the strategic role of operations? (From the Cambridge GO)
Answer
-
To give the business a competitive advantage
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To correct problems as they occur
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To reduce costs of making goods and providing services
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To make goods and services that consumers want to buy
Question 17
Question
Which the following best describes the relationship between marketing and the operations function?
Answer
-
Marketing provides the design specifications for products
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Operations produces a product that satisfies the wants and expectations of consumers
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Market research must occur before operations
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Operations produces a product and marketing must sell it
Question 18
Question
Customer service is the dominant product in which industry?
Answer
-
Manufacturing
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Home building and renovating
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Tourism
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Banking and finance
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