TfL SERU Open Book Mock Test One

TfL sets [blank_start]requirements and standards[blank_end] for licensing and is also [blank_start]responsible[blank_end] for making sure that licensees follow the law. We work closely with the taxi and private hire trades, the Metropolitan Police Service and the City of London Police to ensure the safety of [blank_start]passengers[blank_end].

[blank_start]You must be[blank_end] aged 21 or older when you [blank_start]apply for[blank_end] your licence; there is no upper age [blank_start]limit[blank_end].

If your application is [blank_start]approved[blank_end], TfL will send you a London PHV driver’s licence. Your licence may [blank_start]have some conditions[blank_end] attached to it. For example, if you have a [blank_start]medical[blank_end] condition, you may be required to have extra medical checks.

If a police officer or TfL [blank_start]Authorised[blank_end] Officer asks to see your licence, you must let them see it there and then or within a [blank_start]maximum[blank_end] of seven [blank_start]days[blank_end].

You need to do [blank_start]an[blank_end] assessment based on the information in this [blank_start]handbook[blank_end] as part of the licensing application process, so please read all [blank_start]of it carefully[blank_end].

To work as a [blank_start]London PHV driver[blank_end] you will need to be licensed by TfL – only then can you carry out [blank_start]bookings[blank_end] for a London private hire operator that is also [blank_start]licensed by TfL[blank_end].

In some [blank_start]exceptional circumstances[blank_end] the vehicle might be given an exemption [blank_start]which means[blank_end] that the licence discs do not have to be [blank_start]displayed[blank_end].

Every PHV [blank_start]must have[blank_end] hire or reward insurance. The insurance policy must be valid when the [blank_start]vehicle is licensed[blank_end], and at all times when the vehicle is [blank_start]being used[blank_end] as a PHV.

[blank_start]You must make[blank_end] details of the insurance available to the police when [blank_start]you are asked[blank_end] for them. You must also provide insurance details to a passenger or member of the public if the vehicle you are driving is involved in a [blank_start]collision[blank_end].

Before the start of each [blank_start]journey[blank_end], your operator is [blank_start]required to record[blank_end] certain information about the [blank_start]booking[blank_end].

If your operator has a licence to operate from a [blank_start]late-night venue[blank_end], (e.g. a pub or nightclub) the operator can only take [blank_start]bookings inside[blank_end] the venue at the booking location [blank_start]specified[blank_end] on their licence.

You, [blank_start]as the driver[blank_end], are responsible for [blank_start]parking your vehicle[blank_end], the noise it [blank_start]makes[blank_end] and for your own behaviour.

[blank_start]Do not behave[blank_end] in an anti-social manner, do not leave litter in the street or road, do not go to the toilet in a [blank_start]public place[blank_end], and do not leave your engine running. Have respect for the area you [blank_start]are working in[blank_end].

[blank_start]Airports[blank_end] are private property and [blank_start]can make their[blank_end] own rules (byelaws) about taxis [blank_start]and PHVs[blank_end].

If a [blank_start]passenger in your[blank_end] vehicle [blank_start]becomes angry[blank_end] or violent you have a right to say that you will not accept that behaviour or if that fails, and it is safe to do so, to [blank_start]ask them to[blank_end] leave.

If [blank_start]there are restrictions[blank_end] on a driver’s right to live and [blank_start]work[blank_end] in the UK, TfL will add an [blank_start]appropriate condition[blank_end] on the licence.

What do you need to ensure when entering the bus lane to pick up or drop off passengers?

Which one of the following is not correct In regard to driving and parking in London?

What TfL may do if you park or wait on a taxi rank?

Although you are not allowed to drive in bus lanes, what can you do in most of them?

How should you behave with all passengers including children and adults at risk?

If a passenger book a ride-sharing journey by mistake, what could that lead to?

What could be a reason for an adult being at risk of harm or abuse?

Which emissions standards PHVs need to meet to avoid paying a daily ULEZ charge (select two answers)?

Keeping children and adults at risk safe from harm and abuse is responsibility of whom?

You can only carry out ridesharing bookings that you have received from whom?

What ridesharing can potentially introduce?

Who is an adult at risk?

A PHV driver should never make comments or jokes about someone's what?

In regard to lost property, you should (select 3 answers):

What type of behaviour is never acceptable between you and a passenger?

For what purposes can you contact a passenger using their personal contact details?

When can you enter the back of your vehicle when you have a passenger on board?

Please read the statement below and answer the following question. Your operator will normally deal with complaints, passengers might contact the police or TfL directly. They might also contact TfL if they are not satisfied with the way the operator has dealt with their complaint. In these cases, TfL may carry out its own investigation. If TfL does investigate a complaint that relates to you, we will provide you with the details of the complaint and ask for your comments. As soon as you have had the opportunity to respond to the complaint and TfL has made any other necessary enquiries, TfL will tell you the result of that investigation. If TfL investigates a complaint against you, what will they do?

Please read the statement below and answer the following question. Be aware of cyclists at all times but especially when you are turning, in slow moving traffic or when you are pulling away from traffic lights. Make sure you give cyclists enough room when you overtake them. Please ask your passengers to check before they open their door into the road to make sure there isn’t a cyclist coming. You must do the same. Be aware of motorcyclists at all times but especially when you are turning or in slow moving traffic. When do you need to be aware of motorcyclists the most?

Please read the statement below and answer the following question. Criminal exploitation is also known as 'county lines'. This is when gangs and organised crime groups use children and young adults to sell drugs. These children and young adults are often forced to travel across counties for example, by train or in taxis and private hire vehicles, and they use mobile phone ‘lines’ to keep in contact with individuals in the drugs trade. Some children and young adults are often forced to travel across counties for what?