Question 1
Question
What model is used to reach the optimal creative state/mood?
Answer
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Positive Mood Model
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Anti-Negative Mood Model
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Dual-tuning model
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None of the above
Question 2
Question
What kind of interview question puts the candidate in actual situation that could occur in that team or in that job?
Answer
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Behavioral
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Situational
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LMX Question
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Structured Question
Question 3
Question
Identify all of the Reactance techniques:
Answer
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Door-in-the-face
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The Risk Technique
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That's-not-all
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Foot-in-the-door
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None of the above
Question 4
Question
What are the four main principles of goal-setting theory?
Answer
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Set difficult and specific goals
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The higher the goal, the higher the performance (given goal commitment)
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Contingent Punishments
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Utilizing Incentives
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Goal setting affects: choice, effort, persistence and cognition
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All of the above
Question 5
Question
What are the sub-principles of goal-setting theory?
Answer
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Set challenging specific goals and provid feedback in relation to goals
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Pay tied to organizational performance
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Gain goal commitment and provide resources neeed to attain the goal
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Monitor team size
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Learning vs performance goals
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Hiring the individuals with the corresponding KSA's of the job
Question 6
Question
Team members with higher "extraversion" and "conscientiousness" predict better team performance and are the best bet for picking a team member. If you can match a personality to the job, then that is the best overall predictor for success.
Question 7
Question
Which one does this best apply to? "____________ are effective if they are higher on extraversion, openness and conscientiousness."
Answer
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Team members
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Managers
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Team Leaders
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Change Sponser
Question 8
Question
In terms of the Big Five, which is a poor indicator of individual performance on a team, but should still be evaluated when selecting a team?
Answer
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Neuroticism
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Extraversion
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Agreeableness
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None of the above
Question 9
Question
The following is an example of what? "...birds received an award (food) when they pecked at a red disk. It didn't get food every time because the award was scheduled. This is similar to gambling for human behavior, as the ratios are made and scheduled to pay at certain times to continue to get people to play..."
Question 10
Question
What is it when we take relevant information and make attributions about other things that are more vague or ambiguous?
Question 11
Question
When framed as a choice between sure loss and a gamble, we are______________?
Answer
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risk-averse
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framing
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risk-seeking
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None of the above
Question 12
Question
Selected all symptoms of Groupthink (8 of them)
Answer
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Invulnerable
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Pressure
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Mindguards
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Morality
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Stereotypes
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Rationale
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Unanimity
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Self-censorhip
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Cohesiveness
-
All ove the above
Question 13
Question
Select all of the components of Job Design
Answer
-
Skill Variety
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Autonomy
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Contingent rewards
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Task Identify
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Inspiring motivation
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Task Significance
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Feeback
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All of the above
Question 14
Question
Benevolence and Integrity are based on transformational behaviors and the perception of trust and fairness that is built from those behaviors.
Question 15
Question
What do you do to engage in Level 1 Trust repair?
Answer
-
Provide an external excuse
•Provide a justification
-
Challenge the notion
•Provide tangible evidence
•Provide verbal denials (as long as consistent with the evidence)
-
Identify, acknowledge, and assume responsibility
•Offer an apology (guilt + regret)
•Voluntarily paying a financial penalty
-
None of the above
Question 16
Question
When a group proposes that it will be positively evaluated when its charactersitcs are recognizes as aligning with the group's typical social roles, falls under what?
Answer
-
Dual-Tuning Model
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LMX Theory
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Role Congruity Theory
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None of the above
Question 17
Question
There is a stereotypical belief is that men are rational, independent and assertive, whereas women are emotional, relationship focused and accommodating.
Question 18
Question
What are the problems with LMX leadership?
Question 19
Question
Select all of the things you can do to improve creativity in groups:
Answer
-
Make sure teams are not hungry
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Create a functionally diverse team
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Have team members either have or get lots of weak ties
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Make it a competition
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Empower the team
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Use incentives
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Set high quantity goals
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Use the anonymous nominal group technique
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All of the above
Question 20
Question
Faultlines can be ___________ (lead to conflict) or _______________ (less conflict or higher satisfaction)
Answer
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active, false
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dormant, active
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active, dormant
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none of the above
Question 21
Question
What is more likely to split groups into subgroups and provide informal structure for intragroup conflict?
Answer
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Conflict
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Low team efficacy
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Lack of motivation
-
None of the above
Question 22
Question
What are the problems with using incentives in groups?
Question 23
Question
"_____________________ refers to the fact that it is more difficult for teams to move from competitive to cooperative reward structures than vice-versa."
Question 24
Question
Form recognition refers to: to an individual and/or group providing contingently informal genuine acknowledgement, approval, and appreciation for work well done
Question 25
Question
Informal recognition refers to: reinforcing employee accomplishments through formal company programs such as team of the month or specific awards for attaining levels of performance
Question 26
Question
All of the following make _________________ work:
Self(collective)-efficacy: The belief in one’s (or a team’s) capabilities to organize cognitive and behavioral faculties and execute the courses of action required to produce desired outcomes
Informal recognition works because it increases outcome utility. Informal feedback can be seen as maybe getting formal rewards in the future
• Forethought: Based on the recognition received and, thus, the perceived prediction of desired consequences to come, people will self-regulate their future behaviors by forethought. By using forethought, employees may plan courses of action for the near future, anticipate the likely consequences of their future actions, and set performance goals for themselves.
Question 27
Question
The following is talking about informal recognition: Performance improvements around 15% and does not include “attaboys” or a pat on the back
Question 28
Question
Select all of the threats to creativity (from the slides):
Question 29
Question
What is the following referring to:
o Those with low _________________, their performance increases as their ______________
o Those with high________________, and _____________________ does not play a role on their performance.
o Those with low _____________________can catch up performance wise to people with high _______________ by being high on _____________.
Answer
-
Transformational and Transactional Leadership
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Emotional Intelligence and Cognitive Ability
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LMX and MBE leadership models
-
None of the above
Question 30
Question
What is the order of the Organizational Change Process?
Answer
-
Understand, enlist, envisage, communicate, act, consolidate
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Enlist, understand, envisage, motivate, communicate, act, consolidate
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Understand, envisage, motivate, communicate, act, consolidate
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Understand, enlist, envisage, motivate, act, consolidate
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None of the above
Question 31
Question
What all is involved in the "Understand" step within the Organizational Change Process?
Answer
-
Gather information
• Interviews with leaders, managers, and front-line employees
• Engage with customers and non-customers
• Benchmark competitors and other organizations
-
Identify the Problem
• Determine root causes and not symptoms.
-
Share information with key stakeholders
• Create alignment with key stakeholders by sharing an honest assessment of the current state.
-
All of the above
Question 32
Question
What questions should you ask when "Enlisting" for Organizational change?
Question 33
Question
What are the type of Stakeholders, when stakeholding mapping in the "Enlist" step
Answer
-
Resisters
-
Bystanders
-
External
-
Helpers
-
Non-helpers
-
Champions
Question 34
Question
Develop a vision: “where you want to go”
Tangible, Desirable, Feasible & Flexible, Focused & Simple
Great visions are behavioral at their core and translate easily into action.
•What might we expect to see more of in the future? What might we expect to see less of?
Develop a strategy: “how you’ll get there”
Provides a framework / plan for operational decisions.
Is all part of the "Envisage" step (organizational change process)
Question 35
Question
When "motivating" what should you do? (organizational change process)
Answer
-
Communicate ‘why’ at both a rational and emotional level.
-
Communicate the vision and strategy to all stakeholders
-
Create sense of urgency*
-
Establish clear roles, expectations and targets
-
Share information and communicate honestly
-
Make it personal
-
All of the above
Question 36
Question
Communicating the vision and strategy to all stakeholders and establish clear roles, expectations and targets is all part of the "communication" step?
Question 37
Question
When you finally "Act" in the organizational change process what all should you do?
Answer
-
Make structures compatible with the vision
-
Align practices, policies, systems
-
Provide the training employees need
-
Generate and publicize short-term wins
-
Deal with managers who undercut needed change
-
All of the above
Question 38
Question
When should you "Use increased credibility to change policies, structures, and systems that don’t support the vision. Hire, promote, and develop employees who can implement the vision. Reinvigorate the process with new projects, themes, and change agents" within organizational change process?
Answer
-
Act
-
Motivate
-
Communicate
-
Consolidate
-
None of the above
Question 39
Question
Transformational leadership is a combination of which?
Answer
-
Intellectual stimulation
-
Charisma or idealized influence
-
Contingent rewards
-
Inspirational motivation:
-
Individualized consideration:
-
All of the above
Question 40
Question
What are the steps of the Breakthrough Strategy?
Answer
-
Go to the Balcony, Use power to educate, Step to their Side, Reframe, Build them a Golden Bridge
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Step to their Side, Reframe, Build them a Golden Bridge,Go to the Balcony, Use power to educate
-
Go to the Balcony, Build them a Golden Bridge, Step to their Side, Use power to educate
-
Go to the Balcony, Step to their Side, Reframe, Build them a Golden Bridge, Use power to educate
Question 41
Question
The following are steps to the rational decision model:
1. Clearly define problem (gap between “what is” and “what ought to be”)
2. Gather all relevant information, including alternatives
3. Identify evaluation criteria
4. Weight criteria given goals
5. Evaluate each alternative on each criterion
6. Select alternative that maximizes criteria
Question 42
Question
System Two thinking is intuitive because:
• Fast and effortless, pattern recognition
• Walking, driving, tying shoes
• This is our default system
Question 43
Question
System Two thinking is reflective because:
• Slow and deliberate- becomes activated when we know there is a problem to solve.
• Learning to drive, speaking 2ndlanguage
• Mobilized when stakes are high, when there is obvious error, etc.
Question 44
Question
How do you avoid the decision pitfall of Groupthink?
Question 45
Question
How can you avoid escalation of commitment to a losing course of action?
Question 46
Question
ways to avoid the pitfalls of the Abilene paradox are: • Confront the issue, conduct a private vote, minimize status differences, utilize the scientific method, take responsibility for failure, and provide a formal forum for controversial views.
Question 47
Question
What are some of the various group decision making pitfalls?
Question 48
Question
What are the types of transactional leadership?
Question 49
Question
What is the following describing? The degree to which the leader sets up constructive transactions or exchanges with followers. He or she clarifies expectations and establishes the rewards for meeting those expectations
Answer
-
Transactional Leadership
-
MBE
-
LMX Theory
-
None of the above
Question 50
Question
"__________________ refers to the main determinant of how much a given fact influences a group decision is not the fact itself, but how many peopl happen to be aware of this prior to a group discussion/decision".
Question 51
Question
"________________ is defined as a superior decision alternative, but the superiority of the choice is hidden from group members because each individual member only has a portion of the information supporting the superior alternative choice"
Question 52
Question
If you wanted to be "procedurally fair" what should you do?
Answer
-
Be consistent
-
Have procedures that should not be affect by personal self-interest to suppress bias
-
Have procedures that are based on accurate and valid information
-
Allow those affected to have input in the decision making process
-
All of the above