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ServiceNow Fundamentals - Orlando Version

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CISA Digital Technologies Quiz on ServiceNow Fundamentals - Orlando Version, created by Rolando Sanchez on 14/11/2019.
Rolando Sanchez
Quiz by Rolando Sanchez, updated more than 1 year ago
Rolando Sanchez
Created by Rolando Sanchez about 5 years ago
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Resource summary

Question 1

Question
What is ServiceNow?
Answer
  • It’s a platform; a piece of technology that lets people automate workflow in a business.
  • Is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business.
  • Refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
  • Is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value.

Question 2

Question
What is Now Platform®
Answer
  • The Now Platform® provides an Application Infrastructure-as-a-Service (aIaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.
  • The Now Platform® provides an Application Platform-as-a- Service (aPaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.
  • The Now Platform® provides an Application Software-as-a-Service (aSaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.
  • The Now Platform® provides an Application Function-as-a-Service (aFaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications.

Question 3

Question
Select all the Now Platform® User Interface that are correct:
Answer
  • Now Platform® User Interface
  • ServiceNow Classic Mobile App
  • Now Mobile App
  • Service Portal

Question 4

Question
The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can: - Search for articles, catalog items, records - Submit requests - Browse the corporate news feed, and more!
Answer
  • True
  • False

Question 5

Question
What is the format used in the URL of a ServiceNow Instance?
Answer
  • https://<instancename>.service-now.com
  • https://<instancename>.servicenow.com
  • https://<instancename>.service.now.com
  • https://<instancename>.servicenow

Question 6

Question
An instance is a unique implementation of the ServiceNow platform. What are their characteristics?
Answer
  • Customers only get a single instance for development, testing and production.
  • Independent, not configurable and private. Updates are made in group instances.
  • Each instance has predefined applications that cannot be modified or added new applications.
  • Independent, changeable, and highly configurable. Each instance has customer data that can be exchanged between instances.

Question 7

Question
What is a user?
Answer
  • A user is anyone who has access to an instance of ServiceNow. Users can: • Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the User [sys_user] table.
  • A user is one who buys an instance of ServiceNow.
  • A user is one who has access to the internet.
  • A user is anyone who has access to an instance of ServiceNow. Users can: • Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the Group [sys_user_group] table.

Question 8

Question
A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.
Answer
  • True
  • False

Question 9

Question
Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.
Image:
Now+Portal (binary/octet-stream)
Answer
  • 1. Application Navigator, 2. Banner Frame, 3. Content Frame
  • 1. Applications, 2. Application Navigator, 3. Modules.
  • 1. Banner Frame, 2. Application Navigator, 3. Content Frame.
  • 1. Content Frame, 2. Banner Frame, 3. Application Navigator.

Question 10

Question
The Application navigator is a list of available applications and their corresponding modules.
Answer
  • True
  • False

Question 11

Question
Above the application list, use the Banner Frame to quickly navigate to applications and modules.
Answer
  • True
  • False

Question 12

Question
The Favorites tab, represented by a star icon, displays items you have added as favorites.
Answer
  • True
  • False

Question 13

Question
Based on the image, select all types of common interfaces shown.
Image:
Interfaces (binary/octet-stream)
Answer
  • List
  • Form
  • Dashboard
  • Knowledge Base
  • Service Catalog
  • Pie
  • Now Learning
  • Banner Frame

Question 14

Question
A role is a [blank_start]collection of permissions[blank_end] used to: • Grant access to applications and other parts of the platform, and • Assign security rights.
Answer
  • only permission
  • collection of users
  • group of people
  • collection of permissions

Question 15

Question
Roles are represented by a record on the Role [[blank_start]sys_user_role[blank_end]] table
Answer
  • sys_role
  • sys_user_has_role
  • sys_user_role
  • sys_role_user

Question 16

Question
BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.
Answer
  • True
  • False

Question 17

Question
What is the function of System Administrator:
Answer
  • Users with specialized administrator roles may manage specific functions or applications.
  • Also known as Employee Self Service (ESS) users, these users do not have roles but can submit and manage their own requests, access public pages. etc.
  • Can perform all requester actions and allow users to view or modify approval records directed to them.
  • This role provides access to all platform features, applications, functions, and data.

Question 18

Question
The [blank_start]impersonator[blank_end] role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.
Answer
  • impersonator
  • fulfiller
  • approver
  • impersonation

Question 19

Question
A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one [blank_start]record[blank_end]. Each column represents one [blank_start]field[blank_end].
Answer
  • record
  • field

Question 20

Question
Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?
Answer
  • List Context Menu
  • Column Context Menu
  • Tab Context Menu
  • Record Context Menu
  • Banner Context Menu

Question 21

Question
A filter is a set of conditions applied to a table list to isolate a subset of the data. Three components that make up a filter condition include: [blank_start]Field, Operator, Value[blank_end].
Answer
  • Field, Operator, Value
  • Name, Action, Field
  • Field, Action, Value
  • Value, Condition, Field

Question 22

Question
The [blank_start]List Editor[blank_end] allows a field value to be edited in a list without opening the record.
Answer
  • List Editor
  • Form Layout
  • Activity Stream
  • Work Notes

Question 23

Question
Use tags to categorize, flag, and locate records. Tags can be created against any record from a list or form view.
Answer
  • True
  • False

Question 24

Question
A [blank_start]view[blank_end] is a version of a customized list or form which defines which fields appear and in what order. Different views can be created and used for different roles.
Answer
  • view

Question 25

Question
Of the following options, what is the definition of Layout Configuration?
Answer
  • Personalize a list to show or hide fields on a view, as well as change the list column order for the current logged-in user.
  • Configure to show or hide fields from a view and change the list column order. (All users)

Question 26

Question
A row represents what in the ServiceNow database?
Answer
  • FIeld
  • Record
  • Form
  • Label

Question 27

Question
A [blank_start]form[blank_end] displays fields from one record – users can view and edit the record data.
Answer
  • form
  • dashboard
  • table
  • record

Question 28

Question
Related Lists show records in tables that have a relationship to the current record.
Answer
  • True
  • False

Question 29

Question
In the Header Icons the Personalize icon is used in a form to show or hide important fields and the mandatory fields CAN be hidden. Is this true or false?
Image:
Personalize+Icon (binary/octet-stream)
Answer
  • True
  • False

Question 30

Question
Forms include various field types, each with unique attributes. Some common field types include:
Answer
  • String
  • Interger
  • Reference
  • Choice
  • True/False
  • Select Box
  • Date/Time
  • Single-line Text

Question 31

Question
What is a Formatter?
Answer
  • Is an element used to display information that is not a field in the record.
  • It displays a list of activities.
  • Graphic representation of the fields, sections, and other elements on the form.
  • Is a one table.

Question 32

Question
Related Links show records in tables that have a relationship to the current record. Related Links are presented as tabs at the bottom of the form view.
Answer
  • True
  • False

Question 33

Question
[blank_start]Templates[blank_end] allow fields to be populated automatically, simplifying the process of submitting new records.
Answer
  • Templates
  • Formatter
  • Related Lists
  • Instance

Question 34

Question
Save records by using one of the following methods: -> Click [blank_start]Submit[blank_end] to save changes on a new form and return to the previously viewed page. -> Click [blank_start]Update[blank_end] to save changes on an existing record and return to the previously viewed page. -> Select the Form Context menu icon in the header bar, then select [blank_start]Save[blank_end] to save changes without exiting the form view.
Image:
Save+Changes (binary/octet-stream)
Answer
  • Submit
  • Update
  • Save

Question 35

Question
What is the difference between Insert or Insert and Stay?
Answer
  • "Insert" save changes without exiting the form view, but "Insert and Stay" save changes exiting the form view.
  • "Insert" will exit the form returning to the previously viewed page, but "Insert and Stay" will remain on the form.
  • "Insert" and "Insert and Stay" have the same functionality.
  • "Insert" and "Insert and Stay" do not exist in the form.

Question 36

Question
What are the three main components of the Form Designer?
Answer
  • Page Header
  • Field Navigator
  • Application Navigator
  • Form Layout
  • Content Frame
  • Banner

Question 37

Question
Which tool can be used to change the layout of the form view for all users?
Answer
  • Personalize
  • Form Designer
  • Workflow Editor
  • ServiceNow Studio

Question 38

Question
Which field type displays information from another table in a Form?
Answer
  • String
  • Reference
  • Dot-Walking
  • Dashboard

Question 39

Question
What is the System Properties> Basic Configuration UI16 module used for?
Answer
  • It is used to create tables.
  • It is used to customize an instance.
  • It is used to delete the instance.
  • It is used to destroy the world.

Question 40

Question
Which icon on the banner frame is selected to customize an individual’s instance?
Answer
  • Search icon
  • Toggle Help Sidebar icon
  • System settings (gear icon)
  • View Current Update Set icon

Question 41

Question
A [blank_start]task[blank_end] is any record that can be assigned or completed by a user in ServiceNow. A task record is created from a table that extends the Task [task] table.
Answer
  • task
  • table
  • ci
  • form

Question 42

Question
Assignment rules can automatically set a value in the assigned_to and assignment_group fields of a task record.
Answer
  • True
  • False

Question 43

Question
[blank_start]Platform Intelligence[blank_end] uses machine-learning algorithms to set field values during record creation.
Answer
  • Platform Intelligence
  • Virtual Agent
  • Connect Chat
  • Virtual Intelligence

Question 44

Question
In which module of the Service Desk application, can you access the tasks assigned to your groups or to you?
Answer
  • My Tasks / My Group Tasks
  • My Work / My Group Wok
  • My Incidents / My Group Incidents
  • My Tickets / My Group Tickets

Question 45

Question
The [blank_start]User Presence[blank_end] feature facilitates synchronous collaboration within one record.
Answer
  • User Presence
  • Impersonation
  • Chat
  • Record

Question 46

Question
Select the two correct answers. What is the difference between Work Notes and Additional Comments?
Answer
  • Work notes field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.
  • Work notes field provides a log to document all the technical and behind-the-scenes work on a task.
  • Additional comments (Customer visible) field provides a log to document all the technical and behind-the-scenes work on a task.
  • Additional comments (Customer visible) field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.

Question 47

Question
The Activity section located under the Notes tab provides a complete history of a record. What details this section? (Select three answers)
Image:
Activity+Section (binary/octet-stream)
Answer
  • When was the update made?
  • Who made an update?
  • Where was the update made?
  • What was the update?
  • Why was the update made?

Question 48

Question
The Visual Task Boards enables users to contribute to actual work within a record without opening a form interface.
Answer
  • True
  • False

Question 49

Question
Transform your lists and forms into an interactive graphical experience using [blank_start]Visual Task Boards (VTBs)[blank_end].
Answer
  • Visual Task Boards (VTBs)
  • Task Management
  • Activity Streamline Editing
  • Work Notes and Additional Comments

Question 50

Question
What are the four elements that make up the Visual Task Board?
Image:
Visual+Task+Board (binary/octet-stream)
Answer
  • Taskboard Tools
  • Quick Panel
  • Lanes
  • Cards
  • Users
  • Record Producers
  • Taskboard Stories

Question 51

Question
Which tab contains the activity stream for a task?
Answer
  • Notes
  • Related Lists
  • Variables
  • Layout

Question 52

Question
Complete the sentence with the following words: event - user actions - scripts. An [blank_start]event[blank_end] is an indication that certain conditions have occurred in the system. Events are triggered by: • [blank_start]User actions[blank_end]: Logging in, approving a request, renaming an attachment, etc. • [blank_start]Scripts[blank_end]: Business Rules and Workflows
Answer
  • event
  • User actions
  • Scripts

Question 53

Question
Email [blank_start]notifications[blank_end] can be triggered by events and require no scripting knowledge.
Answer
  • notifications
  • scripts
  • messages
  • events

Question 54

Question
Creating notifications allows administrators to specify: • When to send the Notification • Where receives the Notification • What content is in the Notification
Answer
  • True
  • False

Question 55

Question
[blank_start]Dot-Walking[blank_end] gathers information from a series of tables through reference fields.
Image:
Dot Walking (binary/octet-stream)
Answer
  • Dot-Walking
  • Business Rule
  • Client Script
  • Reference fields

Question 56

Question
[blank_start]Connect Chat[blank_end] is a messaging tool that lets you work with others in real-time.
Answer
  • Connect Chat
  • Connect Workspace
  • Visual Task Board
  • SMS

Question 57

Question
Select three options. What can trigger a notification?
Answer
  • Record inserted or updated
  • Event is fired
  • A script
  • User Login
  • Email

Question 58

Question
You can create your own reports by navigating to the [blank_start]Reports > View / Run[blank_end] module.
Answer
  • Reports > View / Run
  • Reports > Create Report
  • Reports > New Report
  • Reports > All

Question 59

Question
[blank_start]Report Designer[blank_end] is an interface used for creating or modifying ServiceNow reports. It features four sections which provide reporting configuration options: Data, Type, Configure, and Style.
Answer
  • Report Designer
  • Survey Designer
  • Form Designer
  • Dashboard Designer

Question 60

Question
Complete the sentence. A __________ is used to measure and evaluate the effectiveness of IT service management processes.
Answer
  • metric
  • report
  • dashboard
  • incident

Question 61

Question
[blank_start]Dashboards[blank_end] enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen.
Answer
  • Homepage
  • Reports
  • UI Page
  • Dashboards

Question 62

Question
What are the four tabs used to guide the user through creating a new report in the report designer?
Answer
  • Data, Table, Style and Actions
  • Data, Type, Configure, and Style
  • Data, Type, Actions and Style
  • Table, Actions, Style and Reports

Question 63

Question
Complete the sentence. The ServiceNow Infrastructure includes __________________.
Answer
  • records, rows and columns
  • tables and CI's.
  • tables, records, and fields.
  • tables, database and fields.

Question 64

Question
A [blank_start]field[blank_end] is an individual piece of data in a record and corresponds to a column in the table.
Answer
  • field
  • record
  • row
  • table

Question 65

Question
The [blank_start]System Dictionary[blank_end] contains the definition for each and every table and field in the database.
Answer
  • Tables and columns
  • System Definition
  • Fields
  • System Dictionary

Question 66

Question
Records are identified by a 32-character, globally unique ID, called a [blank_start]sys_id[blank_end].
Answer
  • sys_id
  • primary_key
  • id_sys
  • ID

Question 67

Question
Select the three correct answers. In a table, each field has three key attributes:
Answer
  • label
  • condition
  • name
  • operator
  • value

Question 68

Question
Select all the answers that apply. Tables can be related to each other in various ways. What kind of relationships exist in ServiceNow?
Answer
  • One-to-Many
  • Many-to-Many
  • Database Views
  • Extensions

Question 69

Question
Tables can extend other tables. A table that extends another table is a [blank_start]child[blank_end] class. The table it extends is the [blank_start]parent[blank_end] class.
Answer
  • child
  • parent

Question 70

Question
The Incident, Problem, and Change Request tables, are subcategories of the [blank_start]Task[blank_end] table.
Answer
  • Project
  • SC Task
  • Task
  • ServiceNow

Question 71

Question
If a table is extended but itself is not extending another table, it is called a [blank_start]base table[blank_end].
Answer
  • child table
  • base table
  • key table
  • principal table

Question 72

Question
Tables that exist in the base system are called:
Answer
  • custom tables
  • core tables
  • child tables
  • parent tables

Question 73

Question
Tables created by admins or developers are called:
Answer
  • core tables
  • child tables
  • custom tables
  • parent tables

Question 74

Question
Complete the sentence. The [blank_start]Schema Map[blank_end] provides a graphical representation of other tables related to a specific table.
Answer
  • Relationship
  • Flow Designer
  • Banner Frame
  • Schema Map

Question 75

Question
An [blank_start]Access Control[blank_end] is a security rule defined to restrict the permissions of a user from viewing and interacting with data.
Answer
  • Business Rule
  • Access Control
  • Security Admin
  • Client Script

Question 76

Question
Select the correct CRUD operations.
Answer
  • Create
  • Delete
  • Done
  • Read
  • Close
  • Update (Write)
  • Read Only

Question 77

Question
The [blank_start]Access Control List (ACL)[blank_end] contains all of an instance’s Access Control rules. Users with the appropriate permissions can modify rules and their definitions.
Answer
  • Business Rules
  • Security List
  • Access Control List
  • Control List

Question 78

Question
Complete the sentence. In order for a user to create or update Access Control roles, they must have the [blank_start]security_admin[blank_end] role.
Answer
  • acl_admin
  • security_admin
  • admin
  • admin_security

Question 79

Question
Select the correct ACL rule types.
Answer
  • table.record
  • table.None
  • table.table
  • table.*
  • table.field

Question 80

Question
This processing order ensures that users gain access to more general objects before gaining access to more specific objects.
Answer
  • Security Evaluation
  • Access Control Evaluation
  • Control Rules Evaluation
  • Security Rules Evaluation

Question 81

Question
Select the three correct answers. What types of permissions can be configured in an access control rule?
Answer
  • Conditions
  • Roles
  • Tables
  • Script that sets the answer variable to true or false
  • Records

Question 82

Question
An [blank_start]Import Set[blank_end] is a tool used to import data from various data sources, and map that data into ServiceNow tables.
Answer
  • Transform Map
  • Data Source
  • Import Set
  • Target Table

Question 83

Question
[blank_start]Data Sources[blank_end] are records in ServiceNow that contain information regarding an Import Set data source. You can import a file from a local source (i.e. XML, CSV, Excel) or from a network server by providing a path and authentication information.
Answer
  • Import Set
  • Transform Map
  • Target Table
  • Data Sources

Question 84

Question
The [blank_start]Target Table[blank_end] is an existing table in where the data will be placed, post-transformation.
Answer
  • Import Set Table
  • Target Table
  • Custom Table
  • Transform Table

Question 85

Question
Select the 5 types of Data Sources used to import data.
Answer
  • JDBC
  • WORD
  • EXCEL
  • HTTP/FTP
  • HTML
  • XML
  • CSV

Question 86

Question
A [blank_start]transform map[blank_end] is a set of field maps that define the relationships between fields in an import set table and fields on a target table
Answer
  • target table
  • import set
  • data source
  • transform map

Question 87

Question
Coalescing a field means the field will be used as a unique key during imports.
Answer
  • True
  • False

Question 88

Question
What is a Data Policy?
Answer
  • Is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
  • Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
  • Is a rule that is applied to a form to dynamically change information or the form itself.
  • It is used to add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Question 89

Question
Which option allows you to update existing target table records when importing data from an import set?
Answer
  • Import Set
  • Data Source
  • Coalesce
  • Mapping

Question 90

Question
Which module is used as the first step for importing data?
Answer
  • Load Data
  • Import Data
  • Transform Map
  • Data Source

Question 91

Question
Is a series of tables and fields that contain all of the Configuration Items (CIs) controlled by your company, as well as their attributes and relationships.
Answer
  • Access Control List (ACL)
  • Configuration Management Database (CMDB)
  • Configuration Items (CIs)
  • System Dictionary

Question 92

Question
[blank_start]Configuration Items[blank_end] can be tangible or intangible devices or applications in the CMDB such as firewalls, computers, email services, and business services.
Answer
  • System Dictionary
  • Configuration Management Database
  • Tables
  • Configuration Items

Question 93

Question
The [blank_start]CI relationship editor[blank_end] uses a concept of suggested relationships to help users see reasonable relationships between configuration items.
Answer
  • CMDB editor
  • CI relationship editor
  • System editor
  • CI editor

Question 94

Question
[blank_start]Dependency Views[blank_end] graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.
Answer
  • Dependency Views
  • CI Relationship Editor
  • Map Icons
  • Schema Map

Question 95

Question
What are the three key tables in the CMDB?
Answer
  • cmdb
  • cmdb_rel_ci
  • cmdb_view
  • cmdb_baseline
  • cmdb_ci
  • cmdb_server

Question 96

Question
[blank_start]Knowledge Management[blank_end] allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.
Answer
  • Knowledge Content
  • Knowledge Management
  • Knowledge Editor
  • Knowledge Base

Question 97

Question
The Knowledge homepage displays knowledge articles and social questions (Q&A) organized by:
Answer
  • Knowledge Base
  • Tags
  • Articles
  • Category

Question 98

Question
Knowledge Security: [blank_start]User Criteria[blank_end] defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.
Answer
  • HR Criteria
  • Knowledge Criteria
  • User Criteria
  • ACL

Question 99

Question
Is a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks:
Answer
  • Virtual Agent
  • Connect Chat
  • Agent Intelligence
  • Chat Boot

Question 100

Question
Which role can manage multiple knowledge bases?
Answer
  • admin_knowledge
  • knowledge_admin
  • knowledge_editor
  • knowledge_manager

Question 101

Question
What access does a user need to be able to import articles to a knowledge base?
Answer
  • Can contribute
  • Can't contribute
  • Can read
  • Can't read

Question 102

Question
The [blank_start]Service Catalog[blank_end] is a robust ordering system for services and products offered by various departments for users.
Answer
  • Service Portal
  • Maintain Items
  • Service Catalog
  • Record Producer

Question 103

Question
Service Catalog Major Components: [blank_start]Items[blank_end] are the building blocks of the Service Catalog, including: • Hardware • Software • Services
Answer
  • Record Producer
  • Items
  • Variables
  • Flows

Question 104

Question
Service Catalog Major Components: [blank_start]Variables[blank_end] provide questions to help the requester specify what item, option, or service to order.
Answer
  • Variables
  • Variable Sets
  • Order Guides
  • Record Producer

Question 105

Question
Service Catalog Major Components: [blank_start]Record Producer[blank_end] are a form that produces a record of tasks. It is also an interface used as an alternative to lists and forms.
Answer
  • Record Producer
  • Order Guide
  • Item
  • Variable Set

Question 106

Question
Service Catalog Major Components: [blank_start]Order Guides[blank_end] assist customers in ordering a complete set of needed items and help users identify the item relationships.
Answer
  • Record Producer
  • Variable
  • Variable Set
  • Order Guides

Question 107

Question
Service Catalog Major Components: Service Catalog variables are not global by default and provide options to tailor a catalog item to the customer's needs.
Answer
  • True
  • False

Question 108

Question
The Service Catalog lets you attach variables either to a catalog item or to an execution plan. What are the five types of common variables?
Answer
  • Multiple Choice
  • Checkbox
  • Interger
  • Select Box
  • String
  • Single Line Text
  • True / False
  • Reference

Question 109

Question
What are the three tables used in the Catalog Items?
Answer
  • REQ# Request [sc_request] table.
  • INC# Incident [incident] table
  • RITM# Requested Item [sc_req_item] table
  • SCTASK# Catalog Task [sc_task] table
  • PRB# Problem [problem] table
  • CHG# Change Request [change_request] table

Question 110

Question
Which module is used to add, update, or remove catalog items?
Answer
  • Item Variables
  • Maintain Items
  • Service Portal
  • Items

Question 111

Question
Is a non-technical interface for building and enabling process automation capabilities, known as flows:
Answer
  • Flow Designer
  • Flow Operator
  • Action Designer
  • IntegrationHub

Question 112

Question
A trigger specifies the conditions of when a flow should be initiated. Triggers instantiate the flow and can be: (Select the three correct options).
Answer
  • Record-based triggers
  • Spoke-based triggers
  • Schedule-based triggers
  • Application-based triggers
  • Table-based triggers

Question 113

Question
Is a rule that is applied to a form to dynamically change information or the form itself, these determine what happens on the form, including: setting a field as mandatory, setting a field as hidden, setting a field as read-only. These are executed on the client side.
Answer
  • Data Policy
  • User Interface (UI) Policy
  • Business Rule
  • ACL

Question 114

Question
[blank_start]UI Actions[blank_end] add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.
Answer
  • UI Actions
  • UI Policy
  • Client Script
  • Business Rule

Question 115

Question
[blank_start]Client Scripts[blank_end] make “real-time” changes to the appearance of the user interface, especially forms. Several types of scripts are supported: - onSubmit(): - onChange(): - onLoad():
Answer
  • Business Rule
  • Data Policy
  • Client Scripts
  • Record Producer

Question 116

Question
A [blank_start]Business Rule[blank_end] is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried. These run on the server side.
Answer
  • UI Policy
  • Client Script
  • Business Rule
  • Data Policy

Question 117

Question
What is the language used for scripting in ServiceNow?
Answer
  • Phyton
  • C++
  • Java
  • Javascript

Question 118

Question
What provides additional functionality within an instance?
Answer
  • Business Rule
  • Plugins
  • Client Script
  • UI Actions

Question 119

Question
Does a business rule run on the client side or the server side?
Answer
  • Client
  • Server
  • Both

Question 120

Question
Is a group of customizations that can be moved from one instance of ServiceNow to another.
Answer
  • Customer Update
  • Update Set
  • Data Source
  • Import Set

Question 121

Question
It is recommended to using the Default Update Set for moving customizations between instances.
Answer
  • True
  • False

Question 122

Question
Select the correct answers. What is captured in an Update Set?
Answer
  • Business Rules
  • New Data Records
  • Client Scripts
  • New Users and Groups
  • Report Definitions
  • Modified Data Records
  • Fields and Tables
  • Published Workflows
  • Tasks
  • Roles

Question 123

Question
What are the three steps for applying an Update Set to an instance?
Answer
  • Retrieve
  • Upload
  • Import
  • Commit
  • Preview

Question 124

Question
[blank_start]IntegrationHub[blank_end] provides a single solution to quickly integrate with third party services to build and share content.
Answer
  • Now Learning
  • Data Source
  • Record Producer
  • IntegrationHub

Question 125

Question
Homepages are not automatically included in an Update Set, but can be manually added.
Answer
  • True
  • False

Question 126

Question
A non-administrator user who is assigned one or more permissions to develop applications is called:
Answer
  • Delegated Developer
  • System Administrator
  • Specialized Administrator
  • Tester

Question 127

Question
Which ServiceNow tool is used by developers to create custom applications?
Answer
  • ServiceNow Developers
  • ServiceNow Studio
  • Flow Designer
  • Workflow Editor
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