Five Communication Responsibilities - Quiz 2

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Five Communication Responsibilities - Quiz 2
Joshua Haney
Quiz by Joshua Haney, updated more than 1 year ago
Joshua Haney
Created by Joshua Haney over 9 years ago
1502
1

Resource summary

Question 1

Question
Which of the following internal roadblocks to effective listening is exemplified by the statement, "We’ve never done it that way before?"
Answer
  • Resistance to change
  • Halo effect
  • Hearing only facts and not feelings
  • Stereotyping

Question 2

Question
To help project your voice:
Answer
  • Shout so you can be heard over side conversations.
  • Talk faster, with long phrasing.
  • Sit down to relax your diaphragm and vocal cords.
  • Lower the pitch of your voice.

Question 3

Question
When presenting to an audience:
Answer
  • Imagine that you are talking directly to the person who is farthest away.
  • Avoid pausing because pauses make you appear unsure.
  • Use a monotone voice so individuals with limited English proficiency can follow.
  • Pace of the entire presentation the same, for consistency.

Question 4

Question
In most situations, it is better to use your natural voice rather than a microphone, even if a few people at the back of the room have trouble hearing you.
Answer
  • True
  • False

Question 5

Question
In most emergency situations, you will use __________ to communicate.
Answer
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