Friends Provident

Triggers for Change
1. PESTLE
2. New legislation
3. Need to reduce overheads
4. Current system open to human error
5. Internet forms - New tech
Change agents
1. Sponser
  1. Tony Griffiths
2. Champion
  1. Shanti Duggal
3. Critic
  1. Business end users
  2. Mike Shapland
4. Inventor
  1. Contract Staff, skilled in Java
  2. Mike Shapland
CONSULT
Stakeholders
1. Intermediaries
2. The staff using the new system
3. Policy holders / customers
Classifying the change
1. Top down / Bottom up
2. Proactive
3. Beta Level
  1. Uses existing workflows
Culture
1. Club - Zeus
  1. Fast thinking
  2. Short timescales
  3. Little time is analyse
  4. Rapid development
2. Management style
  1. Country Club - Pub evenings
    1. Concern for people
  2. Team Management / Blake and Mouton
3. Ethno relativism
4. Clockwork orginisation

Resource summary

	Created by Steve Hiscock over 11 years ago