8016440
Description
Mind Map by Lisbeth Ramirez, updated more than 1 year ago
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Created by Lisbeth Ramirez
about 8 years ago
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36. Time is Relative
- People like progress
- Provide progress indicators for users to know how much time
something is going to take
- Provide progress indicators for users to know how much time
something is going to take
- The perception of time and your reaction to it are greatly
influenced by predictability and expectations
- Time changes/alters expectations and
reactions toward things
- Time changes/alters expectations and
reactions toward things
- If possible, make the amount of time it takes to do a task or
bring up information consistent, so people can adjust their
expectations accordingly
- A timeline for tasks or steps in a process, if possible, can be
used to show the end user the amount of time it'll take and
they will adjust their expectations accordingly
- A timeline for tasks or steps in a process, if possible, can be
used to show the end user the amount of time it'll take and
they will adjust their expectations accordingly
- To make a process seem shorter, break it up into steps and have
people think less
- Mental processing makes something
seem to take a long time
- Mental processing makes something
seem to take a long time
2 comments
about 8 years ago
Since everything is so high paced nowadays people have less patience for time. I read somewhere that 10 years ago the average person would wait 60 seconds for a website or site to load on their computer, today it is something like 15 seconds before they start to get impatient. Good job on the resource, nice colors too.
about 8 years ago
This is SO important. when I was on the phone with customer service, they did not give me a time for waiting. I sat on the phone for ten minutes and got restless. Some customer service lines will give you updates on whats happening and how much longer you will wait.
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