DHL

1. from Certnet
   1. Karen has sent to Lisa the report already
2. Directly from the affiliates
   1. Alvaro to send a message to all the network
3. Use the RKAMs to review the data integrity, clean information, verify and organize it per region
   1. Alvaro to notify

Annotations:

• Go back to RKAMs structure but not to replace the Local current management in China, India and Swiss, just to lead and improve control and communication to Lisa Support

1. Sur America
   1. Margarita Diaz
2. Asia
   1. Tor

      Annotations:

      • China: Susan Zhong India: Rama N
3. North America
   1. Amy Mitchel

      Annotations:

      • Kendra Emmich
4. EMEA

   Annotations:

   • Elvira Bieri
   1. Continue with Elvira
      1. To be reviewed with Elvira by Alvaro and Lisa
5. MENAT
   1. Muhammad
6. Lisa the Global
   1. Frequent conference calls with RKAMs and LRKAM

1. Webinars, we aim to do the first one in two weeks

   Annotations:

   • Make Webinars with affiliates to instruct and remind how should be managed the contracts
2. Develop a simple instructions manual

1. See Activities , populate the message

1. Instruction to affiliates by Lisa
   1. Make Webinars with affiliates to instruct and remind how should be managed the contracts
2. Lisa to Make monitoring through the RKAMs
   1. RKAM to monitor Certificate issuing process according intructions
3. Support
4. Probably on the future could be centralized (pending for analizys)

1. Meeting next week with Susan, alvaro will do it