work towards the fulfillment of the business' goals
be coordinated so that they have common purpose
Operation management
all activities in which managers engage to produce goods and services
responsible for transforming
inputs into outputs
inputs are
resources used in
production
process which
include raw
materials, capital
equipment, labor,
information, time,
and money
outputs are the
finished goods and
services
Transformation
Elaborately Transformed Manufacturers
Simply Transformed Manufacturers
influence the
quality, cost, and
availability of
goods and services
characteristics of operation management
depends on the type of the business
(manufacturer that produces tangible
(physical) goods or service organization
that produces intangible goods (services))
Quality management
strategy that a
business uses to
ensure that its
product meets
consumer
expectation
Quality control
inpections in the production process to check for problems
Quality assurance
a system where a business achieves a set of standards in production
Total quality management
ongoing business commitment to excellence that
is applied to every aspects of business operation
Marketing management
marketing is a total system of interacting activities designed to plan,
price, promote, and distribute products to customers
marketing concept
consumer's needs and
wants are met while
achieving business' goals
target market
group of customers to which a
business intends to sell its products
approaches
mass marketing
large range of consumers
market segmentation
total market is subdivided into groups of
people who share common characteristics
niche market
narrowly selected market
marketing strategies
actions undertaken to
achieve marketing goals
through the marketing mix
product
price
promotion
place
Financial management
Accounting
financial management tool that
is involved with the recording
and analysis of all the business'
financial transaction
cashflow statement
from operating activities
from investing activities
from financing activities
income statement
summary of the income earned and the
expenses incurred during trading period
balance sheet statement
main elements: assets, liabilities, and owner's equities
shows a business' overall financial stability
how business funds its activities
Human Resource management
effective management of the
formal relationship between the
employer and employee