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8 pasos hacia la calidad del exito
Description
Mind Map on 8 pasos hacia la calidad del exito, created by WALTER ANDRES RENGIFO RODRIGUEZ on 08/06/2020.
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Mind Map by
WALTER ANDRES RENGIFO RODRIGUEZ
, updated more than 1 year ago
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Created by
WALTER ANDRES RENGIFO RODRIGUEZ
about 4 years ago
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Resource summary
8 pasos hacia la calidad del exito
paso 1
paso 4
brindar la posibilidad
de generar opciones a el cliente
crear alternativas que satisfagan las expectativas del cliente
paso 5
paso 7
vivencias
positivas
generan una imagen a favor de la empresa
ayuda a obtener mas clientes
negativas
genera desconfianza, incredibilidad en los clientes
perjudica la imagen de la empresa
crea mala imagen ante psobles y reales clientes.
mide el exito
contiene momentos
inmedito
reaccion al instante
mediato o tardio
consecuencia de lo ocurrido
cuestiones por la que se debe preoupar
atencion del cliente
conocer opiniones
aplicar herramientas de medicion
analizar la expresion del cliente.
aceptar sugerencias
kirley ocampo
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