16457787
Description
Mind Map by Carina Storm, updated more than 1 year ago
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Created by Carina Storm
over 5 years ago
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Methods of
Improving
Quality
- Total Quality Management
- TQM is a philosophy, not a tool
- A way of looking at a quality issue
- Requires commitment from the
whole organisation, not just the
quality control department
- The business considers quality in
every part of the business process from
- Design to
- to
- Sales
- Sales
- to
- Design to
- TQM is about building-in rather than
inspecting-out.
- Success of TQM depend on it being
imbedded in the organisational culture
- TQM is a philosophy, not a tool
- Quality Control
- Quality Assurance
- Improvement
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