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SAB9#76_QUALITY_VS_GRADE_#77_PRECISSION_VS_EXACTITUD
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Mind Map on SAB9#76_QUALITY_VS_GRADE_#77_PRECISSION_VS_EXACTITUD, created by SUSY BOTELLO on 04/03/2016.
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SUSY BOTELLO
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SUSY BOTELLO
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Resource summary
SAB9#76_QUALITY_VS_GRADE_#77_PRECISSION_VS_EXACTITUD
Annotations:
Some requirements can be left unstated, too. Those are the ones that are implied by the customer’s explicit needs.
CONFORMANCE TO REQUIREMENTS (PHILIP CROSBY)
CUSTOMER SATISFACTION
Is about making sure that the people who are paying for the end product are happy with what they get.
FITNESS FOR USE (JOSEPH JURAN)
Is about making sure that the product you build has the best design possible to fit the customer’s needs.
QUALITY
Something does what you needed it to do. Low-quality always is a problem.
GRADE
Describes how much people value it. Low-grade is not always a problem.
PRECISSION
Meassurement accurancy
EXACTITUD
Evaluation of the accuracy
DEMING (Considered the father on modern quality)
The quality is soported since the execution organitation
The quality not inspected, just it's planed.
The benefits are most important than the costs
Customer satisfaction
PDCA (Plan, Do, Check, Act)
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