the degree to which
the project (or
deliverable) fulfills
requirements
Grade
Category or
classification for a
deliverable or resource
that indicates common
function, but varying
technical specification
Quality
Management
Annotations:
Includes creating and following policies and procedures to ensure that a project meets the defined needs it was intended to meet from the customer's perspective
ensuring a
project is
completed
without
deviations from
the project
requeriments
Quality
Theorists
Joseph
Juran
the 80/20 principle
Quality as "Fitness for use"
W. Edwards
Deming
14 points to total
quality management
PDCA Cycle as
basis for quality
improvement
Philip
Crosby
Cost of poor quality
"Zero defects"
prevention over
inspection
Gold Plating
Adding extra items and services to customer
deliverables that do not necessarily
contribute added value or quality
Marginal
analysis
analysis to determine when
optimal quality is reached
Annotations:
refers to looking for the point where the benefits or revenue to be received from improving quality equals the incremental cost to achieve that quality
Continuous
Improvement
(or Kaizen)
Annotations:
"continuous improvement" and "Kaizen" are taken to mean the same thing on the exam
The ongoing enhancement
of a product or service
through small, continuous
improvements in quality
Just in Time
(JIT)
materials just when
they are needed or just
before they are needed
little inventory
Forces attention
on quality
Total Quality
Management
(TQM)
A comprehensive
management philosophy
that encourages
companies to find ways
to continuously improve
the quality of business
practices, products, and
services at every level of
the organization
Prevention over
inspection
IMPORTANT Because the cost of
avoiding or preventing mistakes
is much less than the cost of
correcting them
QUALITY MUST BE
PLANNED IN, NOT
INSPECTED IN!
Responsibility
for Quality
Although team members must
inspect their own work, the project
manager has the ultimate
responsibility for the quality of the
product of the project