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REPORTE NPS

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Diagrama nps
Edsoun
Mind Map by Edsoun, updated more than 1 year ago
Edsoun
Created by Edsoun about 9 years ago
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Resource summary

REPORTE NPS
  1. Indicadores de satisfacción general (CAC, STT, IVR)
    1. Periodo (Meses)
      1. Tipo de Región (TELCEL, DEUR, R009)
        1. Regiones (R01,R02.....R08)
      2. Indicadores de satisfacción por asuntos (SERVICIO, ACTITUD, SOLUCION)
        1. Tipo Periodo
          1. Mensual
            1. Trimestral
            2. Tipo de Región (NACIONAL, DEUR, R009)
              1. Regiones (R01,R02.....R08)
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