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| Question | Answer |
| What is the Red Queen phenomenon? | Operations must constantly adapt, evolve, and proliferate not merely gain productive advantage, but also simply to survive. |
| What are the 2 most important aspects when it comes to change? | WHAT needs to change HOW to bring that change |
| What are the change processes? | 1.Become aware of the need for change 2.Diagnose change conditions 3.Change process and sub phases |
| What is Sigmund curve? | The Sigmund curve shows when is the best moment for a change.Before the product reaches full maturity. |
| Which are the organizational change roles? | Leader/agent Initiators Implementers Facilitators Recipients |
| Which are the perspectives on change? | 1.Structural-functional perspective 2.Multiple constituencies perspective 3.Organizational development perspectives 4.Creativity and Volition |
| What are the characteristics of structural-functional perspective? | Changing structures and functions Planned change Related organizational theories:system theory, structural theory |
| What are the characteristics of multiple constituencies perspective? | Change by negotiation Planned change Related organizational theories:stakeholder interests |
| What are the characteristics organizational development perspective? | The humanistic approach to change Planned change Interventions on several levels |
| What are the characteristics of creativity and volition? | A critical theory of change Change cannot be planned Conflict,flux and change, construct a grand narrative |
| What are the general dimensions that influence a change mode? | Scale-many organizations;individual(s) Scope/pace-Continuous;discontinuous Source-Anticipatory-Reactive |
| What are the four types of organizational change and their implications? | Tuning Redirecting or Reorienting Adapting Overhauling or Recreating |
| What are the elements of planned change? | -Intentional,rational change -Formally initiated,designed and implemented process to achieve expected results -Assumption:practitioners have sufficient foresight and control over the change process |
| What are the elements of emergent change? | -Ongoing, unpredictable,informal Organization members respond to problems and opportunities -Adaptations,modifications -These can interact and accumulate and produce larger,more fundamental organizational changes |
| What are 3 FIRST change strategies? | -Thinking First -Seeing First -Doing First |
| What are the implications for thinking first? | -When the issue is clear and the context structured -Magnitude of the change is often incremental in nature -Straight-forward solutions |
| The implications for seeing first? | -When many elements have to be combined into creative solutions -Commitment is key and communication across boundaries is essential.People need to see the whole before becoming committed. |
| The implications for doing first? | -When situation is novel and confusing -Complicated specifications would get in the way and a few simple rules can help people move forward. |
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