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| Question | Answer |
| STAKEHOLDER CONCEPT | Stakeholder: all groups within or outside the organisation that affect or are affected by the business's actions or in-actions They have interest( hold a stake) in the company's operation |
| MAJOR STAKEHOLDERS (9) | 1. Shareholder's & Owners 2. Employees 3. Creditors 4. Customers 5. Suppliers 6. Competitors 7. Community 8. Public Interest Groups & Media 9. Governement |
| SHAREHOLDERS & OWNERS | - Provide needed investment in businesses. -institutions that legally hold the shares in a public or private org -Mngt responsibility to provide shareholders a healthy return on investments |
| EMPLOYEES | - hired by the emplyer to perform specific duties which are packaged into a job Employers must meet certain minimum health and safety requirements for employees. Hazard-free, general health and safety of employees |
| CUSTOMERS | -buy goods and services -expect G&S to be avail at a fair price to meet their needs -demand that products are reliable, durable and of high quality & readily used |
| SUPPLIERS | - businesses that provide G&S for the agreed compensation -survival depends on an org. that uses their materials. - Regularities of orders which are placed, promptness of payment, stability and soundness of org are important to them -org. also have a responsibility to be prompt in payment and maintain stability of org |
| COMPETITORS | -companies in the same/similar industry which offer a similar product/service - innovation may expand opportunities for all players -may also cooperate in responding to political or social issues |
| PUBLIC INTEREST GROUP(PIG) | -PIG are non-profit, usually voluntary org whose members have a common cause for which they seek to influence public policy |
| GOVERNMENT | -a body of ppl that sets and administers public policy, and exercises political power through laws within a country -depend on org for tax revenue and economic development -has a responsibility to regulate biz and ensure environment is not spoiled |
| Producers | -Turn raw materials into finished products -They enter into contracts with suppliers -They try to make a profit by keeping costs low and prices competitive -Example – Glanbia turns milk into yoghurt and cheese |
| Interest Groups | -Interest groups represent the interests, views or goals of the various stakeholders -They achieve results by applying pressure or lobbying decision makers Eg: IBEC, IFA |
| Service Providers | -People or organisations that provide support services to the business Examples: -Financial institutions provide accounts, loans, etc. -Insurance companies provide insurance cover -Solicitor provides legal advice |
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