Question 1
Question
Which of the following commands will display the MAC address of a computer?
Answer
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ping
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netstat
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ipconfig /all
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ipconfig /renew
Question 2
Question
You want to perform a network installation of WIndows. Which of the following must be supported by the client computer?
Answer
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PCIe
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PXE
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BitLocker
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Multiboot
Question 3
Question
Which command is used to list the contents of a directory in the Command Prompt?
Question 4
Question
One of your customers runs WIndows on a laptop. A new security flaw and fix has been published regarding Windows. Which of the following can prevent exploitation?
Question 5
Question
Your company has multiple users who work with the same commercial software. What is the best type of license to purchase so that it is in compliance with the EULA?
Answer
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Seat license
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Commercial license
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Enterprise license
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Open source license
Question 6
Question
Which of the following is a risk of implementing BYOD?
Question 7
Question
One of your co-workers tells you that whenever she returns to her desk she has to type her username and password to unlock the computer. She says she cannot modify the screensaver. After analyzing the system, you notice that the screensaver and the screen lock options are indeed grayed out. Which of the following is most likely the reason for this?
Answer
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Incorrect local-level user policies
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Domain-level group policies
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Antivirus domain-level policies
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Corrupted registry
Question 8
Question
Which of the following features in Windows allows the following command to run? (Select the two best answers.)
$PSVersionTable
Answer
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Compatibility mode
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OneDrive
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Windows Firewall
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PowerShell
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ISE
Question 9
Question
You have been tasked with printing a group policy configuration report to an HTML file for offline review. Which of the following commands will enable you to do this?
Answer
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gpresult
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gpupdate
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gpedit.msc
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secpol.msc
Question 10
Question
Which of the following tasks is automatically added to the Windows Task Scheduler to improve hard disk performance?
Answer
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cleanmgr
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defrag
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diskpart
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chkdsk
Question 11
Question
Which of the following is the maximum addressable RAM limit for a system running a 32-bit version of Windows?
Answer
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No limit
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4 GB
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8 GB
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32 GB
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256 TB
Question 12
Question
One of the users in your company frequently leaves her workstation and wants to make sure that her confidential data is not accessed by someone else. However, the user does not want to turn off the computer when she leaves work in the evening. Which of the following is the best solution for securing the workstation?
Answer
-
Implement a password and fingerprint lock for after-hours login
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Set a strong password that requires a renewal every 30 days
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Apply a screen lock after 5 minutes of nonuse and set login time restrictions after hours
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Run a screensaver after 1 minute of nonuse and a fingerprint lock for after-hours
Question 13
Question
A manager suspects that a user has obtained movies and other copyright-protected materials through the use of a BitTorrent client. The incident response tech confirms the suspicion, and as such, the user is in violation of the company policy. What should the incident response technician do next?
Answer
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Immediately delete all unauthorized materials
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Secure the workstation in a limited-access storage facility
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Reprimand the user and apply a content filter to the user's profile
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Document the incident and purge all policy-violating materials
Question 14
Question
A new user in your company has been given permission to connect to the corporate network with a smartphone that he owns. Which of the following should you perform before configuring the smartphone that he owns. Which of the following should you perform before configuring the smartphone for actual access to the network?
Answer
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Check the phone for authorized access
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Erase all personal data from the phone
-
Check the phone for location tracking
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Disable Bluetooth
Question 15
Question
You work for an organization that uses various permissions for individual user accounts. One of the managers with a restricted user account receives the following message:
Windows Update cannot currently check for updates because the service is not running.
The manager contacts your organization's help desk to report the error. You connect to the manager's computer and identify the problem. What action should you take next to quickly resolve the problem?
Answer
-
Reboot the computer
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Roll back the device drivers
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Restart the network services
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Rebuild the Windows profile
Question 16
Question
Which of the following usually incorporates an eight-digit code that can be found on the bottom of a SOHO router?
Answer
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Port forwarding
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WPS
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Wireless encryption
-
Port triggering
Question 17
Question
You have been asked to set up a new networking closet and you notice that the humidity level in the room is very low. Which of the following tasks should be done before rack-mounting and networking equipment?
Question 18
Question
Which of the following security techniques is most closely related to when a user enters a username and password once for multiple applications?
Answer
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Propagation
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MFA
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SSO
-
Inheritance
Question 19
Question
Jason from accounting reports that when pressing Ctrl_Alt_Del to log on to a Windows workstation, he is asked for a PIN. Which of the following should you tell Jason?
Answer
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"Enter all the passwords that you have used previously"
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"Reboot the computer"
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"Check the network cable"
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"Please verify that you are using your smart card"
Question 20
Question
A surge suppressor safeguards connected equipment by directing surges to the...
Question 21
Question
By default, a file or folder will receive its NTFS permissions from the parent folder. This process is known as which of the following terms?
Question 22
Question
Which of the following are example of physical security? (Select the two best answers.)
Question 23
Question
You have been given technical documentation from the network administrator which details the switch ports that you will need to use for an upcoming network upgrade. Which of the following documents did you receive?
Answer
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Logical topology diagram
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Process diagram
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Physical network diagram
-
Fiber backbone diagram
Question 24
Question
Which of the following will help to protect an organization from further data exposure after a list of passwords has already been leaked due to a policy breach? (Select two best answers)
Question 25
Question
A user is reporting that his web browser is not going to the site he is trying to access. Which of the following statements describes the best way to resolve this?
Answer
-
Ensure the user is not utilizing a proxy server
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Remove all internet shortcuts
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Delete all internet cookies
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Clear all internet cache
Question 26
Question
Which of the following Windows features has undergone the most significant changes from Windows 7 to Windows 10 and has also greatly simplified the OS installation process?
Answer
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Metro interface
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User Account Control
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Driver detection
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PXE installation
Question 27
Question
Which of the following terms best describes the Apple utility used with iOS devices for synchronizing and upgrading?
Answer
-
Safari
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iMac
-
iTunes
-
Bluetooth
Question 28
Question
Which of the following is a way to remove data from a hard drive through destruction? (Select the two best answers)
Question 29
Question
Which of the following Internet Options tabs should you access to enable TLS 1.2 in Internet Explorer?
Answer
-
Security
-
Privacy
-
Advanced
-
Connections
Question 30
Question
You are attempting to install a Windows 10 64-bit OS within a VM but you keep receiving errors. The specifications for the VM include...
Answer
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Two 1-GHz CPUs
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2 GB of RAM
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15 GB hard drive space
-
800 x 600 screen
Question 31
Question
Your organization's network consists of 25 computers. Your boss is interested in employing a file server with network shares and a print server. Which of the following Windows network setups should you recommend?
Answer
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Workgroup
-
Ad hoc
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Star
-
Domain
Question 32
Question
Which of the following is the best example of the use of chain of custody?
Answer
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The technician notes the date, time, and who was given the computer.
-
The technician remembers when and who they gave the computer to.
-
The technician uses a third party to hand over the computer to the proper authorities.
-
The technician calls the supervisor after the computer has been transferred.
Question 33
Question
You just installted a new updated driver for a network interface card (NIC). Now you want to test its data transfer rate. What tool should you use to run your test?
Answer
-
Device Manager
-
Local Security Policy
-
Performance Monitor
-
Component Services
Question 34
Question
You just got your first IT job working at a help desk. You get a cal from a user about an issue you have never seen before, and you are not sure where to begin troubleshooting. What is the first course of action you should take?
Answer
-
Tell the customer that this is the first time you have encountered this problem and to please be patient.
-
Tell the customer that the problem needs to be escalated to a higher-tier technician.
-
Tell the customer to please hold while a senior technician is consulted regarding the problem.
-
Ask the customer if they would mind holding for no more than two minutes to check resources.
Question 35
Question
One of your company's users just purchased an Android smartphone and is attempting to access a public hotspot. The user receives a message that a page cannot be displayed. The user notices a question mark in the radio icon in the toolbar. The user has activated Bluetooth and verified that airplane mode is off. Tethering is turned on. The user is using the smartphone to call in to the help desk for assistance. Which of the following is the most likely issue?
Answer
-
The user has exceeded the data allowance
-
There is unauthenticated wireless connectivity
-
It is an un-rooted smartphone
-
The SIM card is not activated
-
The smartphone is only 3G capable
-
A data plan was not purchased
Question 36
Question
Which Windows utility can be used to see which user is currently logged on?
Answer
-
MSConfig
-
Disk Management
-
Task Manager
-
Administrative Tools
Question 37
Question
Which of the following tools are commonly used to remove dust from the inside of a computer? (Select the two best answers.)
Question 38
Question
You have been tasked with installing Windows 10 on 100 comuter to a new subnet on your network. You are required to remove system-specific identifiers. Which of the following should be used to accomplish this?
Question 39
Question
Which of the following is a common symptom of a problem that can occur while starting up the Windows operating system?
Question 40
Question
Which of the following are possible symptoms of malware? (Selet all that apply.)
Question 41
Question
One of your company's users complains that his smartphone is making shutter noises even when he is not taking pictures. What should you do first to determine the cause of the problem?
Answer
-
Update all applications on the smartphone
-
Run OS updates
-
UNinstall the camera installation
-
Check the application permissons
-
Reset the phone to factory settings
Question 42
Question
You are troubleshooting a Windows system suffering from poor performance. The Event Viewer states that the file system is corrupt. What should you do next?
Answer
-
Reload the OS using FAT32 instead of NTFS
-
Run chkdsk with the /R option and reboot the system
-
Open the defrag utility and run the drive analysis
-
Change the drive from basic to dynamic
Question 43
Question
Which type of fire extinguishing technolgy should be used during an electrical fire?
Answer
-
Overhead sprinkler systems
-
Water-based fire extinguishers
-
Class B fire extinguishers
-
Non-water-based fire extinguishers
Question 44
Question
You attempt to install a legacy application on a computer running Windows 8. You receive an error that says the application cannot be installed because the OS is not supported. Which of the followin describes the first step you should take to continue installing the application?
Answer
-
Install the latest service pack
-
Install the application in Safe Mode
-
Install the application in compatibility mode
-
Install the latest security updates
Question 45
Question
You have been tasked with setting up a SOHO wireless network in a small healthcare office that cannot afford a server. The wireless users require the highest level of security available, and various other levels of desktop authentication for access to cloud-based resources. Which of the following protocols and authentication methods should you implement? (Select the two best answers.)
Answer
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WEP
-
WPA
-
WPA2
-
TKIP
-
RADIUS
-
TACACS+
-
SSO
-
Multifactor